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Diverse Employee Experience

Location:
Northglenn, CO, 80233
Salary:
Negotiable
Posted:
December 14, 2022

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Resume:

Colleen Hedke

Northglenn, CO *****

720-***-****

acwcgo@r.postjobfree.com

CAREER OBJECTIVE

Detail-oriented professional with 15+ years of experience and a proven knowledge of customer service, call center, with a diverse background in administrative, cleaning and quality control in a warehouse setting. I am aiming to use my skills to successfully fill a role within your company. WORK EXPERIENCE

SELF EMPLOYED

Denver, CO

Subcontractor Cleaner

May 2021 - Present

I am subcontracting with a local Eco Friendly cleaning company. I mainly clean Airbnb's, move outs. I also work with a local hardwood flooring company cleaning mostly construction clean ups and occasionally have commercial cleaning come up with the company as well. The commercial cleaning has been a couple of restaurants after hours, before they have to open the next business day and have cleaned up a couple of retail businesses, also after hours. BLUECREW

Denver, CO

Warehouse laborer

Sept 2020 - Oct 2021

Temporary warehouse work in shipping and receiving. I also helped in inventory and quality control. One warehouse was a clothing e-commerce business only and the other one was a food distribution center. I pulled orders for the local food banks and have ready for the food to be either a pick up or for deliveries. EXPRESS EMPLOYMENT PROFESSIONALS

Centennial, CO

Housekeeping/Quality Control and Warehouse Worker

Aug 2018 – Oct 2019

Worked a temporary assignment in housekeeping for a hotel chain. Would pick up and dispose of all trash in the room and bathroom, stripped and remade the bed to hotel standards and cleaned carpets when needed and drapes. Worked and maintained accident free using hotel policies and procedures from hotel. I had catered to both residents and guests who occupied the rooms. Worked on Western Union account testing equipment to be cleaned up packaged up new computer equipment to be shipped out to di erent clients. Unloaded FedEx trucks to scan in process for inventory anything coming in o the truck. Daily inventory and with the use pallet jacks to move pallets after wrapped up to the empty spots they could fill. Check destruction and uploading of data to Western Union's main data frame.

SELF EMPLOYED

Castle Rock, CO

Residential and Commercial Cleaner

June 2013 – Aug 2018

Cleaned clients homes, along with a restaurant and o ce. Billed invoices for husband's handyman company and also to my own clients. I have gone out to do bids for him as well. Worked side by side from the tear out of carpet or hardwood flooring, laid the floor for him to staple it down, helped sand it then prepped the floor to be stained which is the final process. ACTIVEHEALTH/ AETNA

Greenwood Village, CO

Case Management Assoc

Feb 2008 – June 2013

Customer Service/ Call Center worked on non clinical case work for the Case Managers. Answered all inbound calls from several di erent ques. Make outbound calls to members in the disease management program. Take inbound calls for the utilization department for authorizations for the nurses. Set up any out of network cases coming into me. Gathered as much information as possible for the medical director to look over and make his decision for approve or deny the case. Process Efaxes and backup for the GVUM bucket. Worked with the Case Management nurses and helped them with their workload. Made outbound calls for them to their patients and scheduled a time for them to talk to them. Also sent out unable to reach letters if I could not reach them by phone. Requested o ce notes from the provider o ces and also medical records from the facilities. Processed LOMI's for the CM nurses if they did not receive clinical for inpatient stays. I also would get current phone numbers on patients, providers and verify coverage if there was a question about it. I would verify whether the patients had coverage and followed up for the CM nurses with the insurance companies.

EDUCATION

Parks College

Aurora, CO

Diploma Medical Billing and Coding

(May 2005)

GPA: 3.8

Relevant Course: Anatomy and Physiology, Medical Terminology, ICD9, CPT Codes, HCPC Codes Award And Honor: Dean's List

Live Oak High School

Morgan Hill, CA

High School Diploma

GPA: 3.0

(June 1987)

ADDITIONAL SKILLS

Case Management

Customer Service

Call Center

Microsoft Word

Excel

Outlook

Out of Network Benefits

Medical Terminology

Medical Billing and Coding

Medical Insurance

Medical Durable Equipment

ICD9 Codes

HCPC Codes

Medical Records

HIPPA

Invoice Billing

Quality Control

Inventory

Shipping

Receiving

Housekeeping

Leadership

REFERENCES

References available upon request



Contact this candidate