Janay Jackson

***** ********** ***

Oklahoma City, Oklahoma 73120

Phone: 405-***-**** & 405-***-****

acwcfb@r.postjobfree.com

OBJECTIVE

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Great Communications

Interpersonal Skills

Flexible

Attention to detail

Hard working

Excellent Customer Service

Basic computer operating skills

Highly self-motivated and directed

Able to use 10 key by touch

Able to type 40 wpm

EXPERIENCE

Oklahoma City Public Schools, Oklahoma City Oklahoma

Substitute Teacher 4/5/16- still employed but school is out until August.

Greet Students.

Go over lesson plan and hand out work students need to get done.

Take attendance

Leave a note for the teacher on how the class behaved.

Help children with class work by showing examples on the chalk board.

Make sure class room is clean and sign out for the school day.

Millennium Personnel Temp Agency, Oklahoma City Oklahoma

File Clerk 12/22/15-1/18/16 still present on temp agency hiring list

Intermedix, Oklahoma City Oklahoma

Refund Specialist 03/3/14- 12/18/15

Responsible for evaluating credit balances on patient accounts.

Ensuring that refunds are issued to the appropriate payer in a timely and accurate manner.

Evaluate correspondence to determine if the requests are valid

Manage multiple concurrent tasks.

Listen, interpersonal, written, and oral communication skills.

Basic knowledge of accounting principles

Have the ability to organize work and meet deadlines.

Fax over important documents to insurance companies

Make copies of correspondence such as refund request.

Young Achievers Christian Academy, Oklahoma City Oklahoma

Secretary/After School Tutor 06/09/08-02/14/14

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Arrange conferences, meetings, and travel reservations for office personnel.

Greet visitors and callers, handle their inquiries, and direct them to the appropriate person according to their needs.

Mail newsletters, promotional material, and other information.

Maintain scheduling and event calendars.

Make copies of correspondence and other printed material.

Setup and maintain paper and electronic filing systems for records, correspondence, and other material.

Collect and disburse funds from cash accounts, and keep records of collections and disbursements.

Conduct searches to find needed information, using such sources as the Internet.

Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.

Provide services to customers, such as order placement and account information.

Establish work procedures and schedules, and keep track of the daily work of clerical staff.

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Cash Handling.

Order and dispense supplies.

Prepare and mail checks.

Responsible for supervising over 10-15 kids.

Tutoring with homework.

Reviewing content with students.

Explaining how to solve problems.

Helping children develop their study skills.

Keep reports on the students and share them with the supervisor.

Planning work activities.

Feeding children a healthy snack.

John Marshall High School Graduate Oklahoma City Oklahoma 73120

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