Roger T. Harris

*** ******** ***. • Phoenixville, PA 19460 • Mobile: 215-***-**** • Email: acwcad@r.postjobfree.com

EDUCATION

Bachelor of Science in Economics - 2006, Pennsylvania State University, University Park, PA 16081

QUALIFICATIONS AND TECHNICAL EXPERIENCE

Advanced Microsoft Excel, VBA

SQL Experience

Oracle / SAP

Dynamics CRM

SDLC

BPMN

IT Audit Lead

JIRA/Ontime

Business Systems Analysis

Analyzing Workflow Processes

Designing New Workflow Processes

Implementing & Training on New Workflow Processes

Business Project Lead

User Adoption

Zendesk

Management Reporting

Accounts Receivable

SharePoint System Administrator

QA Test Plan Writing and Execution

Ariba/Xign AR portals

PROFESSIONAL BACKGROUND

TEMENOS, Malvern, PA

QA Analyst - Business Process Management, IT (August 2015 to July 2016)

Analyze future state process workflows against business requirements; identified a major flaw in SLA configuration that saved approximately 50 hours of development rework

Develop test cases based on business unit requirements; provide ongoing functional support as defects are identified and provide proposed defect fixes

Train internal project and client support teams on newly developed business software and processes; chair meetings with clients and development team to gather end user feedback, identify risk factors, and discuss risk mitigation techniques

Identify defects during testing, and log into Ontime; test defect fixes and update regression test plans

Provide management updates on test status, including the number of defects and the number of passing test scripts

DRUGDEV, King of Prussia, PA

Business Process Specialist, IT (February 2014 – August 2015)

Analyze current processes and create new workflow designs to support outsourced financial management of clinical trials in collaboration with key business end users; present proposed new technical workflows to senior management for approval

Test and resolve defects for in-house developed software; effectively address end user training gaps

Prepare, train and support end users on new software and workflows; resulted in 25% drop in IT help desk instances

Reconcile multi-currency accounts to support the completion of a multi-year client project that proved to be critical in retaining a key institutional client

Meet with Business Improvement team to develop test plans, and work with end users to ensure completeness

IRON MOUNTAIN, Royersford, PA

Billing Analyst - eInvoicing (December 2010 – February 2014)

Analyze, review, and make recommendations for onboarding new clients on eInvoicing; ensured accurate implementation by accounts receivable team through post-implementation audit

Maintain strong institutional client relationships through regular conference calls; create action plans to remedy problems and issues identified by key clients

Contracts Administrator - Terminations (September 2007 – December 2010)

Support client services teams to update and close client accounts in a quick and efficient manner

Prepare and present monthly client termination trending reports, including complex KPI metrics, to senior management

Streamlined client termination processes through Excel VBA Macros; process improvements yielded a savings of approximately 15 work hours on a monthly basis

ACTIVITIES & AWARDS

Schuylkill Canal Association – Member of the Board of Directors

Phi Gamma Nu, Professional Business Fraternity – Vice President

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