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Manager Customer Service

Location:
United States
Posted:
August 25, 2016

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Resume:

Rachel Hesse

*** ***** ***. **

Apt ****

Bellevue Washington

970-***-****

acwca0@r.postjobfree.com

Career Focus

Performance driven graduate of Belmont University. Individual of high integrity, with a strong work ethic, and the ability to work well with others and multi -task under strict deadlines.

Skills

Multi Tasking Problem Solver

Client Relations Attention to Detail

Proficient in Word, PowerPoint, Excel - Creative

Customer Needs Assessment - Research

Soma Towers

Leasing Manager

SU Development

-Monthly budget and variance report

- Assist property manager in weekly meetings, occupancy numbers, staff evaluation, as well as other misc. activities

- Coordinate with maintenance supervisor and regional supervisor to help facilitate timely turns ( stay on schedule)

- Main point person for past due and incorrect billing discrepancies

- Audit files and final approval

- Scheduling of marketing events as well as coordinate with concierge for promotional activities

The Flats at Taylor Place

Lease up / Assistant Manager

-Ran project from pre-construction to 98% occupancy

-Ran all marketing events

-Was in charge of community outreach

- Ran a team of three in the lease up of 286 units

-Made, followed, and reported on both maintenance as well as property budget

- Awarded multiple awards for outstanding customer service at yearly banquet

- Had an ongoing renewal rate of 68-72%

Audubon Park Apartments

Leasing Agent

- Spoke with all inquiries about the property and took them on tours of the property

- Established a relationship with the residence and made them understand their importance to our community

- Handled all paperwork for new and old tenants

- Spoke at length with tenants about the property, its polices, and the lease they were signing

- Helped the company during a transition of management by running audits on all files and re doing the resident filing system

Williamson County Association of Realtors

Executive Assistant/Marketing/Membership Relations Manager

-Managed membership relations

-Assisted in planning member events

-Made and distributed member newsletter as well as all WCAR advertisements

- Responsible for all membership dues

- Answered and redirected all incoming phone calls

- Head assistant to the CEO Tiffany Cheuvront

- Ran the schedule and all catering for the three board rooms

- Arranged for and personally assisted on out of town travel, dining, and expenses

Jack Daniels

Gorilla Marketing/ Promotor

- Picked locations and formed relationships with local restaurants and bars for promotional purposes

- Exceeded all sales goals during promotional events

- Formed relationships with all customers in hopes of making them a Jack Daniels Consumer

-Managed a team of 12 girls (3 events each night run Thursday through Monday)

Education

2013 Belmont University, Nashville, Tennessee, USA

Major: Bachelors of Business Administration in Music Business and Marketing

GPA: 3.9

Related Courses: Micro and Macro Economics, Marketing, Strategic Management

Publishing, Speech, Integrated Accounting, Business Law, Contract Law, Copyright



Contact this candidate