EPIC CREDENTIALED SPECIALIST

QUALIFICATIONS

Credentialed to provide training and support in the following departments:

Specialized Skill-set: Remedy – Snag It – Captivate 5.5 – Microsoft – Word/Power-point

TRAINING EXPERIENCE

ST. Lukes Medical Center – Boise, Idaho

Credentialed trainer( OPTIME 2015)

May 2016 – JuNE 2016

Work as a credentialed trainer to deliver training in a classroom setting to Surgeons/Anesthesiologist/Intraop-Pre and Postop (EPIC OPTIME 2012)

Review and test lesson plans and software for development and accuracy

Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows

Conduct learning assessments to gauge how much has been learned in classroom

Assisted with correcting and creating curriculum for training to be used

Responsible for training Super Users to provide a team of qualified staff to support a go-live

Made recommendations on training material as to what can be improved overall for end-users

Providing back up training to newly hired trainers on delivery and accuracy on teaching points

Research various ways to modify workflows and pinpoint key concern areas

Responsible for reporting issues with software and workflows to a Remedy team

Provide detailed descriptions of daily events

Hired on to assist a already credentialed team to provide immediate training and consultation services

UNIVERSITY OF MICHIGAN ANN ARBOR, MICHIGAN

Credentialed trainer( OPTIME 2012)

APRIL 2014– SEPT 2014

Work as a credentialed trainer to deliver training in a classroom setting to Surgeons/Anesthesiologist/Intraop-Pre and Postop (EPIC OPTIME 2012)

Review and test lesson plans and software for development and accuracy

Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows

Conduct learning assessments to gauge how much has been learned in classroom

Assisted with correcting and creating curriculum for training to be used

Responsible for training Super Users to provide a team of qualified staff to support a go-live

Made recommendations on training material as to what can be improved overall for end-users

Currently providing elbow to elbow support in OR and Procedure areas ( OR- IR - MRI - CATH - EP)

Providing one on one consultation to OR management on the operations of the new system

Research various ways to modify workflows and pinpoint key concern areas

Responsible for reporting issues with software and workflows to a Remedy team

Provide detailed descriptions of daily events

Recruited to pass along new updates to issues resolved and provide coaching to all staff effected

UNIVERSITY OF NORTH CAROLINA CHAPEL HILL, NORTH CAROLINA

Credentialed trainer( AMBULARTORY 2012)

DEC 2013– FEB 2014

Work as a credentialed trainer to deliver training in a classroom setting to Physicians (EPIC AMBULATORY 2012)

Review and test lesson plans and software for development and accuracy

Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows

Conduct learning assessments to gauge how much has been learned in classroom

Assisted with correcting and creating curriculum for training to be used

Responsible for training Super Users to provide a team of qualified staff to support a go-live

Made recommendations on training material as to what can be improved overall for end-users

YALE NEW HAVEN HEALTHCARE NEW HAVEN, CONNECTICUT

Credentialed trainer( CLINDOC-AMBULARTORY 2014)

OCT 2012 – FEB 2013

Work as a credentialed trainer to deliver training in a classroom setting to Physicians (Epic Clindoc 2014)

Review and test lesson plans and software for development and accuracy

Provide teach-backs to new trainers (Train the Trainer) to develop style and delivery of software workflows

Conduct learning assessments to gauge how much has been learned in classroom

Recruited by Ambulatory department to provide coverage of classroom training

Examine and correct curriculum to match training materials and report to management

Made recommendations on training material as to what can be improved overall for end-users

UCSF Medical Center San Francisco, CA

Instructional Designer/ Credentialed Trainer(AMB-CPOE-CLINDOC-ASAP 2012 )

Jan 2012 – April 2012

Work with a team to create E-Learning modules that will take the place of the main Inpatient training of the facility here and abroad

Provide guided and detailed instructions of workflows that cover all inpatient departments of the medical facility

Provide assistance and coaching to other trainers (Train the Trainer) to enhance the learning experience for end users

Responsible for providing format for learning via online computer training

Analyst for the direction of workflow appearance

Software used: Captivate 5.5 – Microsoft PowerPoint – Snag-it

Train other consultants and Instructional Designers on various workflows of Epic software

Work 100% remote – Daily meeting with management staff and colleagues to review progress

Training created by my team provided Epic online computer training to thousands of employees and anyone within the UCSF network to gain an upper hand on the implementation of the new software

Design and development of E-Learning training

PORTLAND CLINIC Indianapolis, IN

Credentialed trainer(AMBULATORY 2010)

sept 2011 - Nov 2011

Credentialed Inpatient Trainer for the use of new electronic medical record (Epic Ambulatory 2010)

Provided computer classroom training to a group consisting of 10 to 15 end-users

Delivery of one on one training ( Physicians and Nurses )

Construct and implement training workshops

Assess end-users for further learning and optimization of software skills

Maintain a collaborative working relationship with training manager

Made recommendations on training material as to what can be improved overall for end-users

Help to explain clinical data requirements across the healthcare system as it relates to Physician offices, Quality and Safety

Conduct testing of software and provide weekly reports of glitches to training team for improvement of classroom training

Responsible for training Super-Users to provide a team of qualified staff to support a go-live for numerous end-users

Kaiser Permanente emeryville,ca

site support specialist/ Analyst (ALL MODULES - 2009)

JAN-2007-Feb 2008

Specialized Support for the use of new electronic medical record for an entire Region

Provided 24hr support on-call from home for all Epic modules implemented using remote software

Provided training to entire departments ( 20 to 40 ) on enhancements of software

Trained on the use of ticket management system (Remedy) used to provide accurate and detailed descriptions of problems needed to be fixed

Provided optimization training to end-users to enhance skills

Assisted new trainers (Train the Trainer) to develop style and delivery of software workflows

Responsible for enforcement of proper medication reconciliation

Work with support team to investigate and pinpoint weakness in the software

Provided assistance with the issuance of passwords and software profiles

Recruited by Optimization team to further enhance skills already learned using keyboard shortcuts and smart tools

Testing of applications and workflows

Trained Management on the proper use of reports to gather data on performance

Worked with Quality team to analyze errors in medication documentation

GO-LIVE EXPERIENCE

John Muir Health – Walnut Creek, California – February 2015 – current – Epic Optime/Surgery/Cadence/Prelude

Ambulatory – Physicians /Nurses / Medical Assistants / Front Desk

Stanford University/ University of Healthcare Alliance – Walnut Creek, California – September 2013 – Current Cadence/Ambulatory

Sutter Tracy Community Hospital - Tracy, California - March 2014 - March 2014 - Optime/Surgery - Intra-Op - Anesthesia

Novant Medical Center – Charlotte, North Carolina – October 2013 – October 2013- Optime/Scheduler

Temple University Medical - Philadelphia, Pennsylvania - August 2013 - August 2013 - Ambulatory /Physicians and Nurses

Ochsner Medical Center - Baton Rouge, Louisiana - June 2013 July 2013 - Optime/Anesthesia-Intra-op- Surgery

Memorial Health - Ft. Myers, Florida - May 2013 - June 2013 -Stork/Physicians and Nurses

Mount Sinai Medical Center - Astoria, New York - March 2013 - April 2013 - ICU

Ochsner Medical Center - Kenner, Louisiana - March 2013 - March 2013 -ASAP/Physicians and Nurses

SSM Healthcare - St. Louis, Missouri - February 2013 - February 2013 - Radiant

Reading Medical Center - Reading, Pennsylvania - January 2013 - February 2013 - NICU

Sutter Health - Dept. Santa Rosa, California December 2012 - January 2013 - Ambulatory/ Cadence

Washington Hospital Healthcare - Fremont, California November 2012 - November 2012 Cadence

BonsSecour Medical Center/Maryview – Portsmouth, Virginia July 2012 – August 2012 - Ambulatory/Psychiatry

Ochsner Medical Center – New Orleans, Louisiana - June 2012 - July 2012 - Radiant

Mt. Sinai Medical Center – New York, New York - June 2012 – June 2012 - NICU

Akron’s Children’s Hospital – Akron, Ohio - May 2012 – June 2012 - Clindoc/Physicians and Nurses

New York University Medical Center – New York, New York - Feb 2012 – April 2012 - Inpatient/Physicians and Nurses

Catholic Health Partners – Youngstown, Ohio - August 2011 – September 2011 -Clindoc/Optime/Cadence/Stork

Kettering Medical Center - Dayton, Ohio - December 2011 -December 2011 - Ambulatory/Physicians and Nurses

Providence Medical Center - Anchorage, Alaska - Mar 2011 - April 2011 - Clindoc/Physicians and Nurses

Kaiser Permanente Medical - Emeryville, California - Feb 2008 - Feb 2010Clindoc/Ambulatory

Kaiser Permanente Medical - Emeryville, California - December 2005 - November 2007 - Ambulatory/Clindoc/Cadence

ACCOMPLISHMENTS

Provided support and training in over 75 implementations for the Inpatient and Outpatient departments across the country and counting

Received several performance awards for best support for my division

Hired to Train the Trainer and streamline training

Recruited by Change Management Department to deliver explanation of the new software and its capabilities to Hospital Directors and Management,

with hands on and power-point training.

Worked with Redesign team to enhance and develop complex workflow issues

Worked as a Instructional Designer to create E-learning's for staff

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