MELANIE JOAQUIN FLORES

Lot ** Block ** Golden Shower St. BF Homes Phase 3 Deparo, Caloocan City

094********

acwc7l@r.postjobfree.com

I'm driven by passion. I believe that learning never stops. My high energy and quick learning style enable me to hit the ground and size up problems rapidly. My colleagues would tell you I'm a team player who maintains a positive attitude and outlook. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I'm confident I would be a great addition to your team.

PERSONAL INFORMATION:

Age: 22 years old

Civil Status: Single

Place of Birth: Caloocan City

Birth Date: August 8 1993

Nationality: Filipino

Religion: Roman Catholic

EDUCATIONAL ATTAINMENT:

Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Bachelor in Business Teacher Education

Quezon City

2010-2014

Secondary: LA CONSOLACION COLLEGE NOVALICHES

Deparo, Caloocan City

2005 - 2009

Primary: LA CONSOLACION COLLEGE NOVALICHES

Deparo, Caloocan City

1996-2005

SKILLS AND STRENGTHS:

Willing to work in a fast pace manner.

Can cope up and adjust easily to work environment

Possesses Good Interpersonal and Communication skills and manages multi-tasking efficiently and effectively.

Has dedication for learning, high stress tolerance, and willing to be trained and render overtime.

Customer Service

Customer Satisfaction

Customer Support

Customer Experience

Technical Support

Educational Technology

Leadership Development

Travel Management

Leisure Travel

Business Process Improvement

WORK EXPERIENCES:

Process Associate at InterGlobe Technologies

June 2016 - Present (3 months)

I am a Corporate Travel Process Associate. I handle travel reservations business to business. I commonly speak with Singaporeans and Australians. With a knowledge in 3 GDS such as Sabre (native), Abacus and Amadeus. Trained to handle calls professionally.

Technical Support Specialist at TeleTech

October 2015 - April 2016 (7 months)

I handle a telecommunications account which offers services for television, phone, and internet connections. As a technical representative I make sure that technical issues reported by customers are resolved. I also give out options for them to experience better services.

Billing Specialist at UnitedHealth Group

June 2015 - September 2015 (4 months)

I am responsible for updating health insurance payments. I also answer different inquiries from new enrollment to payment methods.

Travel Specialist at Teleperformance

September 2014 - April 2015 (8 months)

I worked as a customer representative that handles flight reservations for leisure travelers. I also offer web assistance for those who have a hard time figuring out the airlines website. I handle new booking, cancellations, changes, ticketing, and other flight related issues.

CHARACTER REFERENCES:

Jennifer Belvis

Human Resource (Accenture)

092********

Zyrah Grace Valenzuela

Teacher (NCBA)

092********

Leticia Goyenechea

Accountant

090********

I hereby claim that the above statements are true and accurate to the best of my knowledge and experience.

MELANIE JOAQUIN FLORES

Applicant

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