CIRRUCULUM VITAE OF

SHAUN GAVAZA nwaiwu

PERSONAL DETAILS

DATE OF BIRTH : August 23 1985

ID NUMBER : 850**********

MARITAL STATUS : Married

DEPENDANTS : Three

DRIVERS LICENCE : Code 10

COMPUTER LITERATE : Introduction to PCs, MS Word, MS Outlook & Outlook Express

: E-mail & Internet, Typing Skills

RELIGION : Christian

LANGUAGES SPOKEN : Tsonga

OTHER LANGUAGES : English, Zulu and N-Sotho

CRIMINAL RECORD : None

HEALTH : Excellent

CONTACT DETAILS

CELL NUMBER : 084*******

E-MAIL ADDRESS : acwc7b@r.postjobfree.com

HOME ADDRESS : no 11, 8th Street

Orange grove, Johannesburg

EDUCATIONAL QUALIFICATIONS

INISTITUTION

PERIOD

QUALIFICATIONS

Mary vale

2010

Grade 11

Corner stone

2006

Computer and Call Centre

Inbound-

-Telephone Etiquette

-Communication Skills

- Interview Techniques

-Inbound Call Management

-Basic and Advanced Customer Services

Outbound-

-Sales Training

-Cross Selling & Up Selling

- Debt Collecting

-Negotiation & Assertiveness Skills

-Questioning & Listening Skills

EMPLOYMENT HISTORY

COMPANY : HSBT market and event

POSITION : Personal Assistant to CEO

DUTIES : managing the director's diary

: Electronic and manual filling for the Company

: booking of transport and accommodation from Client

: Payment of reimbursement claims and substring

: Payment of office bills every month end

: Payments of trade accounts

: travel arrangements for customers

Duration : (2010-2011)

Company Name : julie nd andre

Position : domestic

Duties : mop, scrubbing, sweeping, polishing of floors, cleaning wall,windows and toilets

Putting toilet papers, empty waste bins inside and out side

Duration : 2015-2016 part times

Company : Shoppers news paper

Position : Sales manager

Duties : Invoicing and faxing

: updating the administrator's diary

: Approve the sales schedule

: Assisting Customers

: Taking Advert requests Telephonically

: Answering phone calls

Duration : 2013-2014 September

REFERENCE

HSBT : Albert 011-*******

Corner stone : Thabo 086-****-***

Julie and and andre : 084******* 084*******

Shoppers newspaper : William 011-***-****

PERSONAL ATRIBUTES

-Ability to work under pressure and handle challenging situations

-Ability to meet deadlines

- Adapt to changing conditions

-Service driven and people oriented

-The ability to lead and motivate when necessary

- Excellent communication and 'people' skills

-A strong commitment to customer service

Contact this candidate