SHALICE BANNER *** CARVER LOOP, CO-OP CITY, BRONX NY 10475

908-***-**** acwc3z@r.postjobfree.com

Objective

To Obtain a Position Where My Education and Work Experience Can Benefit Myself and the Company

Education and Training

High School: Murry Bergtraum High School

College/GED Program: College of New Rochelle

Major: Business Management

Expected graduation date 2020

Completed 8 hour to 16 hours Security Training, Fireguard, CPR Training and Maytag MDB7000AWW Training

Skills & Abilities

Experienced in Hospitality, Retail Industry and Customer Service Operations.

Extensive experience in servicing customers both in person and by telephone.

Experience and knowledge with Shipping Handling by Ground, Express and International

Excellent organizational, communication and interpersonal skills, both verbally and written.

Ability to prioritize and manage multiple tasks, duties and projects.

Proven ability to learn quickly, assess problems and initiate solutions.

Ability to establish relationships and committed to contributing to the growth of the company.

Work Experience

Stock and Shipping Handler American Girl Doll 10/15 – 01/16

Overnight replenishment for store business next day and all shipping overnight by Ground, Express and International.

Housekeeping and Front Desk Associate Hyatt Regency Atlanta 03/15-10/15

Housekeeping attendant who inspected, cleaned and restocked guest rooms after departures.

Maintained and replenished housekeeping supply closet.

Delivered requested items to guest rooms including linens and travel supplies.

Spot cleaned carpets, washed glass, windows, doors, bathrooms, remade beds and removed trash from common areas between room assignments.

Responsible for a maximum of 14 rooms per day or up to 8 suites a day.

Server Assistant and Dishwasher Machine Operator Sway Restaurant Hyatt Regency Atlanta 03/15-10/15

Cleaned and reset tables in restaurants, cleaned floor areas around the tables and restocked service stands.

Prepared tables with fresh linen, folding napkins and polished sliver wear.

Placed dirty dishes, glassware, flatware, pots, pans into dishwasher and some by hand for pre-cleaning.

Responsible for transferring supplies between storage and work areas.

Guest Service Suburban Extended Stay Atlanta 01/15-03/15

Responsible for maintaining positive guest relations and contributing to the smooth operation of the hotel with check-in and room walk through.

Customer Service Representative/ Fashion Merchandiser H&M 06/14–01/15

Talent for identifying customers’ needs and presenting appropriate company promotions and service offerings.

Trained new company representatives and prior customer service staff on the use of company property.

Responsible for setting up and changing all store fronts spots as the new store merchandiser.

Maintained up-to-date with all black list via phone or online shopping.

References

Upon Request

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