IRA C. ADVINCULA

** * *** ***** ******** St. San Francisco Delmonte, Quezon City

097********

acwc3w@r.postjobfree.com

OBJECTIVE:

To secure a position in the organization that will require me to utilize my current area of expertise and at the same time serve the organization to the best of my ability.

WORK EXPERIENCE:

CONVERGYS CORPORATION

Convergys One Bldg., 6796 Ayala Ave

Legazpi Village, Makati, Metro Manila

Account: CISCO, SYSTEMS INC.

Designation: Customer Service Support

Inclusive date: May 5, 2014 – March 18, 2015

Responsibilities:

Responsible for quoting of Service Contracts

Outbound Calls

Email-support

Responsible for Cisco system’s technical issues

Responsible for computation of discounts and pricing of services

Provides client support services, sales and other customer relations services primarily through email communications

INTERNATIONAL MARKETING GROUP

INSURANCE BROKERS CORPORATION

3rd Floor King's Court Bldg. 1

2129 Chino Roces Ave. Makati City

Designation: MIS Staff

Inclusive date: September 2012- March 2014

Responsibilities:

Detailed review and audit of daily collection reports prepared by cashier from various offices of the Company;

Verifying qualifications of brokers or agents for promotions;

Verification of new business and subsequent payments for insurance, investment and membership transactions by checking forms and other documentations;

Encoding of transactions to Company's system and generating corresponding receipts;

Communicate with providers for reconciliation of transaction details;

Other task as may be assigned by the Supervisor and Manager from time to time;

ON-THE-JOB TRAINING:

BUREAU OF INTERNAL REVENUE

Revenue Region 7, Collection Division

Cor. Scout Santiago & Quezon Ave.,

April 11, 2011 - May 10, 2011

EDUCATION BACKGROUND:

College: Bachelor of Science in Information Technology

Sorsogon State College - Bulan Campus

Zone-8, Bulan, Sorsogon

June 2008 - March 2012

Secondary: Southern Luzon Institute

Zone-5, Bulan, Sorsogon

June 2004 - March 2008

QUALIFICATIONS:

Good communication and interpersonal skills

Customer-oriented

In-depth understanding of computers and software applications

Fast learner, hardworking, willing to explore new knowledge and technology

Able to work independently and under pressure

PERSONAL DETAILS:

Age: 22 years old

Civil Status: Single

Date of Birth: September 10, 1992

Birth Place: Bulan, Sorsogon

Religion: Roman Catholic

Provincial Address: E. Santos Sr. St., Zone-5, Bulan, Sorsogon

CHARACTER REFERENCES:

Ms. Alyssa Policarpio

CPA, Independent Practitioner

Mckinley Hills, Taguig City

Mobile No. 092********

Mr. Marben Cuanan

Examiner

Bureau of Internal Revenue

BUREAU OF INTERNAL REVENUE

Revenue Region 7, Collection Division

Cor. Scout Santiago & Quezon Ave.,

Mobile No. 091********

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