Iegor Ratunda

Miami/Ft. Lauderdale, FL ***** Phone: 305-***-****

email:acwbt9@r.postjobfree.com

Summary of Qualifications

Design and produce sophisticated reports using data mining and conditional formatting to identify and recommend innovative solutions for common and complex business issues

Analyze existing processes and devise quantitative and logically devised answers for optimal methodology and cost savings, with cumulative implementations having a widespread, positive effect on efficiency and productivity

Work tirelessly, including nights and weekends, to remediate inherited problems and meet tight deadlines

Highly motivated, self-confident, ready to challenges

Skilled in working in foreign environment with limited resources

Proven ability to motivate and build productive working relationships with people of different nationalities and cultural backgrounds

Excellent communicator who interfaces between executives, public-sector officials, sales & business teams, and customers

Employ analytical thinking, emotional intelligence, quick responses, and problem solving in responding to changing priorities and transforming troubled operations into nationally recognized best practices

Quick learner, easily adapting to new situations and environments

Talented business professional with 10 years of experience

Professional Experience

Laon LLC January 2014 - ongoing

Business Development Manager (Miami, FL)

Developing automotive division of the company “from scratch”

Implementation of business operating procedures

Dealing with licensing and governmental regulating departments

Market analysis and financial planning, SWOT analysis

Managing a team of 11 employees in both sales and aftersales departments

Continuous business development leading to sustainable financial growth

Maintaining and developing relations with suppliers and vendors

Achieved 37% revenue growth during 2015 Financial year

Integrated the CRM system for sustainable CSI level increase

JATO Dynamics Limited December 2011 – September 2013

Data Researcher for Ukrainian market (Kyiv, Ukraine)

Performed introduction of the company on Ukrainian market

Developed relations with corporate customers on the highest level

Market analysis and market reports for internal corporate use

Continuous improvements of research processes and data systematization

Performing customer’s support and product training

Working with excessive amount of information on a daily basis

Database creation and maintenance of JATO Database

99.97% yearly accuracy measured – achieved highest rank within JATO standard

Maintained relationships with PR departments of most automotive brands on the country market

Gathered, analyzed, and reported financial and operating data for management, including weekly, monthly, quarterly, annual, and ad-hoc reports

British Motors Ukraine, Land Rover Dealer (Kyiv, Ukraine) July 2011 - December 2011

After Sales Department Manager

Performing continuous development of the after sales department

Introduction of new “crew” type of service area management

Market share analysis and loyalty programs introduction

Managing a team of more than 40 professionals

Reduced parts “dead stock” in 63% during first 6 months

Improved Customer satisfaction index on 23% in first 3 months

Performing customer’s support and product introduction from technical point of view

Overall improvement in warranty process in terms of Land Rover’s internal dealer’s audit program

Developed relations with corporate customers

Initiated special Service Propositions and Loyalty Rewards for qualifying customers

Groupon Ukraine (Kyiv, Ukraine) January 2011 – July 2011

Kiev Regional Assistant Manager

Baron Silver Stevens LLC (Boca Raton, FL, USA) August 2009 – August 2010

Internship

Honda Ukraine, LLC (Kyiv, Ukraine) May 2009-July 2009

Senior Customer Relation Specialist

Winner Imports Ukraine, LTD (Kyiv, Ukraine) September 2007-September 2008

Warranty Manager of Volvo Cars Ukraine

Education & Technical Summary

Barry University, Dr. Inez Andreas

School of Business, Miami, FL, USA

MS in Major: Business Administration and August 2009 - July 2010

Management

Kiev National Economic University

MS in Major: International Business May 2007-May 2008

Kiev National Economic University

BS in Major: International Economics and September 2003-May 2007

Management

Languages

Native: Russian, Ukrainian

Fluent: English

Basic: French

Computer Skills

Microsoft Office: Advanced Excel (Pivot Table, V-Lookup), Word, Access Outlook, and PowerPoint. Advanced user.

Experience with large volume data processing including using the databases and spreadsheets.

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