David Struebing

**** ******* *****

Grayson, GA *0017

acwbps@r.postjobfree.com - 402-***-****

Objective: To work for a reputable company with a creative, dedicated, and energetic approach to their business model. Employment History

Call Center Customer Service Representative

Ameritas - Lincoln, NE - July 2012 to July 2016

Inbound call center - benefits - responsible for all aspects of customer service including reprocessing of claims.

Process claims - follow metrics

Personal Assistant

Novartis - July 2011 to July 2012

Personal Assistant to a team of Managers and Sales Staff

Responsible for processing-tracking all sample orders

Cover for all sales team members-process and release orders

Setup tracking system for all samples to discover errors in system and over billing. System is still used today. Direct Sales Door to Door

Windstream - Lincoln, NE - January 2011 to July 2011 Inspection-Accounting-Inventory

Tenneco-Walker - Lincoln, NE - March 2006 to January 2011 Inspection-- Manufacturing -- Materials -- Accounts Payable

Responsible for complete inspection of final product per 100% guidelines.

Worked on manufacturing lines as needed; running welder, polisher and imprint robots, along with manual sander and final polisher.

Completed final inspection of raw product before leaving the line.

Responsible for all accounts payable, both national and local.

Spent 15 months working with a representative from Lincoln Industries (Tenneco-Lincoln's largest account) to bring past due account balance down to zero. Account was off by 1.5 million when project was started.

Created proper shipping/receiving procedures for Lincoln Industries' parts for accounting purposes.

Started an in-house recycling program with zero budget. Later received state recognition for best recycling program and waste reuse. Was able to get Tenneco to be the FIRST exhaust company in the world to be certified Green. Received Award of Recognition for Efforts and Green Certification from Mayor of Lincoln and the County Commissioner in 2009.

Operations Manager

Classic Soft Trim - Atlanta, GA - October 2004 to February 2006

Responsible for the daily HR functions of all departments (Customer Service, Drivers, and Production

Installers)

Developed, managed, and dispatched weekly work schedules for all employees

Implemented monthly safety meetings

Responsible for ordering of all product and supplies used in the facility

Operated a separate warehouse facility and organized a monthly inventory schedule

Maintained a customer base of 150 on average

Averaged 250 installations on a weekly basis

David Struebing

1985 Pinella Drive

Grayson, GA 30017

acwbps@r.postjobfree.com - 402-***-****

Internal Service Advisor

Atlanta Toyota - Atlanta, GA - October 2002 to October 2004

Responsible for contacting new customers to install product(s) and service(s) owed. Including ordering product(s), coordinating with customer, parts, technicians, rental car department, and billing for completion.

Process all used car trades for service and safety for resale on lot or for internal monthly wholesale auction.

Required to sell services needed to used car director and once sold add to cost of vehicle and add an addendum.

Managed schedule and dispatch for internal technicians, detail department and all outside vendors.

Expanded internal department to bring multiple products (e.g. leather interiors and lojack) in-house from outside vendors.

Customer Service Director

Nissan - Atlanta, GA - October 1999 to October 2002

Oversee customer service staff. Responsible for detailed delivery of all new cars to customers, maintained inventory of new car packets and all products available to new car customers.

Received all new and used car deliveries from port and auctions and processed vehicles for sale at dealership.

Administered the contacting of new customers to install product(s) and service(s) owed. Including ordering of product(s), coordinating with customer, parts, technicians, and billing for completion.

Designed Customer Service Index program. Processed surveys from customers for new cars, service and parts. Reported to General Manager and Nissan monthly.

Design and facilitate accessory showroom. Sales of $1,000,000 annually.

Personal Assistant to General manager, responsible for maintaining personal schedules. Setup and facilitate weekly meetings and sales reports to Nissan and corporate owners.

Organized the remodel of dealership in Gwinnett. Once completed, coordinated in full building of new dealership at Mall of Georgia. Responsible for aspects of construction, responsible for ordering, receiving and installation of all items within building. Staffed every department with startup crew and turned over each department to managers and assisted each manger until grand opening.

Personal assistant to President of Dealership and Family. Supervised staff at three personal residences and 4 rental complexes. Including weekly payroll and maintenance and operation. Awards Received

Numerous Customer Service and Sales Awards/Letters obtained from Customers and Employers.

Received National Best in Customer Service Award three consecutive years.

2009 Lancaster County Environmental Leadership Award as Individual Citizen Education

Associates in General

Platte Community College - Columbus, NE

1982 to 1985

Skills

Proficient in Word, Excel, and Microsoft Office products.

REFERENCES AVAILABLE UPON REQUEST

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