Health Care Leader • Clinic Operations Manager

Technically sophisticated health care administration executive with over sixteen years of progressive leadership experience in consultation and management, structuring, business development and monitoring. Strong ability to understand and lead operational processes. Orchestrated business plan development, staffing solutions, team leadership, strategic planning, quality management, healthcare billing, and financial administration. Adept at preparing short-term and long-range strategic plans and operating budgets considerably talented in analyzing, streamlining and restructuring business environments to advance revenue growth and competitive positioning without disrupting business continuity.

Professional Skills

Leadership, Training, & Team Building

Strategic Planning & Implementation

New Business Development

Budget & Expense Monitoring

Customer Relationship Cultivation

Process Analysis & Research

EHR Forms Creation and Analysis

Continuous Process Improvement

Client & Vendor Relations

Budget Administration

Process Operations Improvement

Marketing Communications

P&L Responsibility

Tactical Planning & Development

Community Affairs

Financial Analysis

Change Management

ROI Calculations

Career History

Treehouse Pediatrics, Round Rock, Texas 2013 – Present

Practice Administrator

Managed operations and finances of a 9 provider pediatric practice. Recruited physicians and nurse practitioners to join the practice. Budgeted and planned the development of a 15,000ft new facility for the practice. Served as management liaison to the executive board of a primary care IPA in Central Texas.

Major Contributions

20% increase in revenues from first to second year, days in A/R maintained below nineteen. Overhead percentages dropped from 48% to 45% during that time.

Practice recognized by Medical Group Management Association as a Better Performer in cost management, profitability, and accounts receivable management in consecutive years (one of twenty-five practices in Texas to receive such recognition).

Created EHR forms to enhance operations and improve billing efficiencies.

CWM Advisors, Austin, Texas 2012 – 2013

US Dermatology, Director of Operations

Supervised day to day operations of an 11 provider, 6 office dermatology practice with offices in Texas and Hawaii. Negotiated purchasing agreements for real estate in market areas. Communicated in biweekly teleconferences with all offices to relay information and stay aware of issues with all offices.

Created organizational and staff metrics for performance. Coached staff and enhanced daily performance resulting in improved error rate from 2.5% to less than 1% within 60 days.

Recruited midlevel providers into the Hawaii practice.

Turned a medical practice borrowing $350k monthly from its capital investors into a profitable company within 90 days.

Star State Heart and Vascular; Chief Executive Officer

Led and managed startup of an interventional cardiovascular practice in Lakeway, Texas. Managed daily operations of a second cardiology facility in El Paso. Monitored office profitability.

Negotiated agreements with outsourced cardiovascular imaging companies to facilitate proper care to patients.

Marketed practice to physician referral sources and the general public.

Led the relocation of the practice from a temporary office to a permanent office, including construction oversight, IT selection, and furniture procurement

Seton / UT Southwestern University Physicians Group, Austin, Texas 2010 – 2012

Clinic Operations Manager

Led and managed day to day operations within the Seton Healthcare Family Physician Enterprise with specialties in Dermatology, General Surgery, Internal Medicine, Infectious Disease, Endocrinology, OBGyn, Female Pelvic Medicine and Reconstructive Surgery, Gynecologic Oncology, Gastroenterology, Rheumatology, and Physical Medicine and Rehabilitation. Practice included 36 providers, 44 FTE staff, two site practices, and generated $10M revenue.

Major Contributions

Implemented processes and procedures for benefit verifications and time of service collections, resulting in improved patient collections by 30%.

Commanded an integral role in the development of the Female Pelvic Medicine and Reconstructive Surgery department within Seton.

Prepared and updated contracting fee schedule compilations for practices by CPT to allow efficient operations and time-of-service collections of monies, resulting in reduced accounts receivable days by 20%.

Catalyst Consulting, Austin Texas, 2008 – 2010

Project Management Consultant

Supervised and assisted with medical practice startup; financing and fiscal management; office design and construction; work flow and infrastructure implementation; recruitment and employment negotiations; serving as an intermediary between practices and potential physician candidates and partners.

Major Contributions

Optimized startup process for physicians looking to start their own practice. Specialties included orthopedics, general surgery, cardiology, family practice, dermatology, OBGyn, ophthalmology, and dentistry.

Prepared and updated contracting fee schedule compilations for practices by CPT to allow efficient operations and time-of-service collections of monies, resulting in reduced accounts receivable days by 20% with some clients.

Conducted market analysis for hospital purchasing groups and physicians looking to relocate or expand their practice.

Implemented processes and procedures for benefit verifications and time of service collections, resulting in improved patient collections by 30%.

Family Medicine Associates of Round Rock, Round Rock, Texas, 2003 – 2007

Practice Administrator

Supervised and administered day to day operations of a five physician, family practice clinic serving several hundred families.

Major Contributions

Implemented Electronic Health Record system in 2006, including selection, budget, network preparation, and ongoing improvement.

Successfully added onsite Moderate Complexity Laboratory, Coumadin Clinic, and Cardiovascular Stress Test facility, resulted in an increase in revenues of 25% from the previous year.

Prior Experience

Chief Financial Officer, Austin Retina Associates, Austin, Texas, 2000–2002

Started a full-time satellite clinic in San Angelo, hiring a physician to the area, locating and designing office space, and selecting IT solutions and staffing.

Clinic Manager, Baylor College of Medicine-Department of Ophthalmology, Austin, Texas, 1998–2000

Renovated a 22,000ft retina clinic, reducing 10,000ft of unnecessary space, reducing rent expense by 45%.

Telemedicine Associate, The James B. Haggin Memorial Hospital, Austin, Texas, 1997–1998

Education & Training

Masters of Science, Health Administration, University of Kentucky, 1998

Bachelor of Arts, Chemistry, University of Kentucky, 1994

Published for research in Chemistry

Member: Medical Group Management Association

Founder: Student chapter of the American College of Healthcare Executives, University of Kentucky

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