MICHELLE D. GOLSON

*** ****** **

Hampton, Ga. **228

404-***-**** (home)

678-***-**** (cell)

acwbik@r.postjobfree.com

HARDWARE

SOFTWARE

NETWORKING

Desktops

** ***.

Microsoft Office 2007/2010/2013

6 yrs.

Ethernet (LAN)

8 yrs.

Laptops

15 yrs.

Outlook /07/10/13

6 yrs.

Remote Desktop Server

8 yrs.

Switches

7 yrs.

MOSS 2012 Admin

5 yrs.

PeopleSoft

5 yrs.

Hard drives

20 yrs.

Windows XP Pro

10 yrs.

Exchange Server 5.5/ 2010

2 yrs

Modems

5 yrs.

Windows 7.0 Pro

7 yrs.

BES Administrator

7 yrs.

Configuration and Assemble Systems

15 yrs.

SCCM Admin console

8 yrs.

Good Mobile Managing

7 yrs.

Network Hubs

6 yrs.

Active Directory

7 yrs.

TCP/IP Protocol

8 yrs.

QUALIFICATIONS SUMMARY:

Excellent problem solving and troubleshooting skills

Experience managing and directing multiple complex projects

Ability to analyze and define data flow requirements and business rules, test the extract, transform and load processes

Experience defining all the needs of customers and business requirements

Functional implementation experience

Ability to understand client issues around implementing a merchandising system

Ability to communicate well with the client concerning implementation activities

PROFESSIONAL

EXPERIENCE:

SouthStar Energy Services LLC –Georgia Natural Gas (Full Time): Atlanta, GA January 2008 -Present

Lead System Administrator\IT Analyst

Manages and coordinate desktop support companywide with Microsoft Active Directory and Exchange support with system management.

Manages process (onsite and documentation) of technical consultants work and contract procedures establishes and maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.

Provides flawless response to SQL server support to all issues reported via phone and on-site visits.

One person analyst’s position that support Microsoft domain, server, Exchange and workstation migration projects.

Train and manage customers with the use of the online helpdesk and services that are offered after hours for desktop issues

Professionally ensure that all issues are expediently addressed, resolved and documented in ITMS service desk tracking system. Also, Experience supporting multiple locations as well as multi-domain/multi-forest AD environment

Provide Active Directory account management, and exchange mailbox management and email security group management.

Performing complex problem-solving with attention to detail and minimal direction and provide support to internal application development team as well as providing Level 3 assistance to the Help Desk and end users.

Support existing core infrastructure, integrate new systems, and troubleshoot problems.

Observe and respond to alert/alarm conditions and resolve problems, initiate immediate corrective action and/or escalate issues as necessary.

Maintaining the firm’s MS Exchange mail server and transport infrastructure, ensuring a healthy, high performance, and redundant email environment.

Performing after hour’s upgrades and maintenance on the Microsoft server environment.

Providing advanced troubleshooting and application problem solving related to the use of email related applications.

Organizing and leading technical projects. Including creating and maintaining project plans and issue logs, and providing regular project status updates to management

Excellent in System administrator and supporting Windows Server 2008 and 2012 R2

Managing outside vendors or consultants for all the companies IT needs

Centers for Disease Control and Prevention – Computer Science Corporation (Contractor): Atlanta, GA December 2003 – December 2007

Lead Desktop and Software Support Technician

Provide excellent on – call technical support for Desktops and support software issues for CDC employees.

Maintain superb communication with the Information Technology Service Office to ensure CDC employee software and system problems are handled in a timely manner.

Ensure networking operations calls are resolved in a professional manner.

Support multiple windows software packages, operation systems and servers.

Train CDC employees on newly installed software on each system and external peripheral.

Federal Reserve Bank of Atlanta – Management Decision, Inc. (Contractor): Atlanta, GA June 2003 – December 2003

Lead Technician/Network Lead for Desktop Configuration and System Migration

Responsible for migrating windows 2000 workstations and laptops to Windows XP operating system with a Novell platform using an Active Directory environment for system monitoring and naming conventions with each user extraction.

Configured LOTUS notes email software for 3000 bank employees after migration and trained users on the new software after the system migration.

Provided excellent communication with the LAN helpdesk with the design and staging for technicians using the Symantec Ghost 7.5 image software.

Troubleshoot workstations and laptops for problems before and after migration.

Installed upgrades of most Microsoft software and Operating Systems to Windows 2000 and XP platforms (from Windows 9.x and Windows NT 4.0).

Responsible for migrating 3000 end users from Windows 2000 workstation and laptops to Windows XP operating systems.

Configured 3000 users from Lotus Notes to Microsoft Outlook 2000.

Hand picked to lead training for the new mail conversation for senior management.

Michelle D. Golson Résumé, page 2

Qualixserv, Inc (Contractor): Lakehurst Naval Base: Lakehurst New Jersey August 2002 – December 2002

Team Lead Technician for System Migration and New Infrastructure

Team lead for Navy Marine Corps Internet STRIKE FORCE for system configuration, training and deployment of new systems and servers for a new infrastructure for all Army and Navy bases nation wide.

Hand selected from senior management for support of group creation on all Microsoft operating systems at the domain server level.

Performed visual inspection of cable connectivity indicators on Hubs, Switches, and Routers; provided second-level hardware, software and network desktop support.

Provided communication to team managers with positive feedback for the entire system implementation.

United States Air Force: U.S., Europe, and Asia. May 1988 – August 2002

Senior System Administrator/Systems Analyst

MCGUIRE AIR FORCE BASE, UNITED STATES AIR FORCE: Wrightstown, New Jersey

System Administrator

Developed an internal networking system for the base library and research center using a SMS server and an Access database which gained recognition by Air Force Headquarters Technology Agency.

Performed analysis, diagnosis, and replacement/ reinstalling of software and hardware installations, network software upgrades, and troubleshoot clients’ PCs, which include various interface cards replacements (ISA/PCI/PC Card) NICs, and sound card.

Performed cable modem installations on various operating systems: Windows 9.x, Windows Me, NT 4.0, 2000 workstations.

Configured workstations with the following clients, protocols and services: TCP/IP, Client for Microsoft Networks.

Established, implemented and designed an internal LAN and WAN network for the base family support center with a computer resource center using a windows 2000 server to assist new military members and there families make a smooth transition to the base.

Used Remedy software for very detailed tracking of installation and troubleshooting procedures for all the base personnel.

PLATTSBURGH AIR FORCE BASE, UNITED STATES AIR FORCE

Systems Analyst

Collected, monitored, inspected, evaluated, and audited data for management briefings which decreased personnel hours for the entire logistic section.

Extensive training with system analyzing and feasibility studies with system design and system evaluations.

Provided technical knowledge, specialized application, operation and design integration.

Assisted system programmers with software and system development.

Analyzed deficiencies in areas such as material consumption, training workload, scheduling which saved over $500,000 dollars in supplies and vital resources for the military.

Provided professional support for exceptionally difficult technical problems in government software programs and user interface applications.

EDUCATION: Central Michigan University

Master of Science, Information Resource Management

Southern Colorado University

Bachelor of Science, Computer Information Systems

Community College of the Air Force

Associate of Science, Production Management

Certifications

COMPTIA A+ Certified, June 2009

Network plus Certified, June 2009

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