Service Representative Office
Resume:
Vikki Hester-Johnson
Angier, North Carolina 27501
acwbhp@r.postjobfree.com
Objective: An entry-level position in medical office administration/patient service representative, with opportunity for advancement.
Experience: `Mair Agency/ Blue Cross Blue Shield Cary, NC 09/13-present
Telemarketing Representative
Documents transactions by completing forms and record logs
Influence current clients and new prospects
Maintains quality service by following organization standards
Contributes to team effort by accomplishing related results as needed.
Maintains database by entering, verifying, and backing up data.
Advises prospective customers by answering incoming calls on a rotating basis
Operating telephone equipment, automatic dialing systems,
Rex/UNC Healthcare Raleigh, NC 10/08-02/13
Health Unit Secretary/Office Assistant
Responsible for admitting and registering patient in data base
Answer multiline phone and intercom system for customer or patients
Prepare label and charts for admission nurse
Create and pull chart records filed on new and existing patients
Greet visitors and guest
Register patient into orbits
Responsible for typing correspondence letters
Schedule and reschedule appointments
Responsible for receiving and sorting mail
Responsible for executed office functions
Prepare patient charts for physicians and nursing staff
Durham Regional Hospital Durham, NC 11/03-03/05
Certified Nursing Assistant
Answered signal lights, bell and intercom system to determine patients need
Bathe, dressed and undressed patient
Recorded temperature, blood pressure, pulse and respiration rates
Changed bed linens, ran errands, directed visitors and answered telephone
Duke Children Hospital Durham, NC 01/99-10/01
Clinical Service Coordinator
Responsible for registering patient demographics and preauthorizing
Receive co-payments and copies of insurance cards
Schedule and reschedule appointments
Prepare patient charts
Executed office functions in children’s clinic
Copied information from a record to another
Duke Medical Hospital Durham, NC 09/97-01/99
Health Unit Coordinator
Responsible for admitting patients on the cardiology unit
Created and pulled chart records filed on new and existing patients
Made charts and addressographs for patient
Documented physicians’ and nurses admission orders
Discharged patient and requested escort services
Answered signal lights, bell and intercom system
Education: Center For Employment Training Durham, NC 2003
Medical Insurance Billing
Durham Technical College Durham, NC 1992
Cary Miller-Motte College Cary, NC Current
References: Available Upon Request
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