PATRICIA

Levittown

PROFESSIONAL SUMMARY

High-achieving Management Professional offering an extensive background in customer service,

sales management, client relations and merchandicing. Self-directed and self-motivated team

player who also works well independently.

ACCOMPLISHMENTS

48 Apricot Lane,

CORE STRENGTHS

EXPERIENCE

07/2016 to Current

09/2015 to 06/2016

05/2004 to 09/2015

05/1999 to 05/2004

EDUCATION

THORNTON, PA 19055 H: 215-***-**** C: 215-***-**** acwbgf@r.postjobfree.com

MS Office proficient Detail-orientedOutstanding communication Excellent multi-taskerskills Retail inventory managementTeam-oriented Active listening skillsExceptional leader Customer service expert

Awarded “Top Sales Manager of the Year” in 2012, 2013, 2014Received numerous “exceeds expectations” ratings on performancereviews.

Merchandiser

Pepsi Philadelphia, Pa

In training for 4 weeks. Drive to designated stores to pack out orders. Maintain stock levels to prevent shortages of critical items. Provide prompt,efficient, friendly, and quality service at all times.

Store Manager

Dollar Tree Fairless Hills, PA

Delivered excellent customer service by greeting and assisting each customer.Opened and closed the store, which included counting cash drawers andmaking bank deposits. Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training newstaff. Offered exceptional customer service to differentiate and promote thecompany brand. Directed and supervised employees engaged in sales,inventory-taking and reconciling cash receipts. Completed weekly schedulesaccording to payroll policies. Trained staff to deliver outstanding customerservice. Worked closely with the district manager to formulate and build thestore brand. Built and maintained effective relationships with peers and uppermanagement.

Store Manager

Rite Aid Philadelphia, PA

Built and maintained effective relationships with peers and uppermanagement. Held each team member accountable for achieving brand andperformance goals. Communicated store policy violations to the leadershipteam in a timely manner. Balanced the needs of multiple customerssimultaneously in a fast-paced retail environment. Built customer confidenceby actively listening to their concerns and giving appropriate feedback.

Store Manager

CVS Philadelphia, PA

Effectively communicated with team members to maintain clearly definedexpectations. Effectively managed departmental expenses to stay withinallocated budget. Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues withprofessionalism. Directed and supervised employees engaged in sales,inventory-taking and reconciling cash receipts.

High School Diploma

1989 Archbishop Ryan Philadelphia, PA

Contact this candidate