Vicki L. Rojo

**** ***** ***** ***. #***

Tampa, FL 33614

acwbbw@r.postjobfree.com

813-***-****

Summary of Qualifications

Administrative Support to Upper Management

Word, Excel, Outlook, PowerPoint, Publisher, Visio, ePRG, SharePoint, ServiceNow, Concur, QuickBooks, PeopleSoft, Hodes Recruitment, Stromberg Payroll, Fieldglass

Calendar Management, Event Planning, Travel Management, WebEx Setup

Maximize Office Productivity by Developing & Implementing Efficient-Time Saving Techniques

Best Practices and Process Development resulting in Procedural Uniformity Statewide

Exemplary Client, Provider, Employee, Member and Vendor Relationships

Excellent Editing, Proofing and Superior Formatting Skills with Proficient Typing - 70 WPM

Professional Background

UnitedHealth Group, Tampa, FL, May 2011 to March 2016

Senior Administrative Assistant for the Florida Market

Directly supported VP of FL Business Development & Market OPS and Sr. VP of FL & MSO OPS. Also supported HR Regional Business Partner, Server Engineer-FL, Regional MD-FL, Quality, DataRap, Palliative MD, Care Management and Network Development statewide.

Heavy calendar management, proactively provided solutions and anticipated issues.

Coordinated travel arrangements and prepared/submitted expenses using Concur.

Scheduled events, meetings, conference rooms and conference facilities.

Assigned special projects preparing materials using shared “W” drive, SharePoint and ePRG.

Created and maintained Visio organizational charts and floor plans/seating statewide.

Managed statewide Employee and Clinic Contact List.

Prepared and submitted executive letters, correspondence, contracts and various forms.

Best Practices and Process Development and facilitated team collaboration and training to ensure best practices, processes, and procedural uniformity statewide.

Prepared Emergency Action Plan and Evacuation Plan ensuring company compliance.

On-boarded new hires, orientation, developed new hire package and handled terminations.

Scheduled interviews and managed on-boarding statewide securing hardware, software, work space and telecommuter connectivity. Securing facility access, email account, Jabber Communications, WebEx, RightFax and equipment inventory control.

Relocation Administrator organizing, executing, anticipating and troubleshooting issues resulting in maximizing employee workflow continuance.

Trained on-boarding and termination process statewide.

Swan Landing Development, LLC, St. Petersburg, FL, April 2004 to May 2010

Project Coordinator – Construction Land Developer

Administrative support to CEO, EVP, VP and Project Manager.

Contracts, change orders, lien waivers, affidavits, AIA applications, subcontractors’ monthly payments, insurance certificates, Notice to Owners, job costing and deliverables tracking.

Managed statewide Employee and Clinic Contact List.

Prepared and submitted executive letters, correspondence, various forms and documents.

Accounting and expense control handling check requests, A/R, A/P, GL, bank reconciliations, invoicing, collections and deposits. Setup/processed/tracked payroll and PTOs. Prepared for internal and external audits resulting in compliance.

Oversaw day-to-day operations ensuring workflow coordination, checking deadlines on incoming requests, putting preliminary work in action with final result of implementing procedures resulting in staff being efficient and in compliance.

Designed and created marketing materials.

Office and facility management, equipment maintenance/inventory and office supply control.

Phonetag, LLC - Tampa, FL, October 2002 to April 2004

Executive Assistant / Accounting Associate – Telecommunications Firm

Design Circle Construction Consultants - Tampa, FL, April 1995 to September 2002

Office Manager – Residential & Commercial Construction Consulting Firm

R.J. Twitty & Company - Tampa, FL, August 1988 to March 1995

Administrative Assistant – Full Service Commercial Real Estate Firm

Technical Skills

Proficiency in Word, Excel, Outlook, PowerPoint, Publisher, Visio, and Project 2007, Concur, QuickBooks, ADP Payroll, Stromberg Payroll, Lawson, ANSOS, Hodes Recruitment, Fieldglass, PeopleSoft, Forms Management, LiquidOffice, Groupwise, SharePoint, ePRG, ServiceNow, Access, Proficient Typing - 70 WPM

Education / Certificates

Certificate of Completion, Microsoft Project 2007, Level I

American Institute of Banking; American Mgmt. Assoc. to include: Performance and Evaluation, Management and Supervision, Human Resources and Training, and Accounting and Payroll

Hillsborough Community College, Business Administration Courses

Hillsborough High School, Tampa, FL, Diploma, National Honor Society

References

Sue Yazdani, Former Manager, Vice President / Attorney, Swan Landing Development, LLC and ITI Construction Development, 727-***-****, acwbbw@r.postjobfree.com

Reza Yazdani, Former Manager, President / Owner, Swan Landing Development, LLC and ITI Construction Development, 813-***-****, acwbbw@r.postjobfree.com

Arlene Grosso, Exclusive Sales Agent of Coldwell Banker, (Represented Swan Landing Development, LLC and ITI Construction Development),

727-***-****, acwbbw@r.postjobfree.com

Jim Clendening Former Manager and President of BA Mortgage of Florida, a BankAmerica Company, President, Argus Capital, 813-***-****, acwbbw@r.postjobfree.com

Patti Sass Former Manager and Director of Phonetag, LLC / Manager, Director of Operations, Telovations, 813-***-****

Kenneth Stephens, Former Manager, President, Design Circle Construction Consultants, Inc., 813-***-****

Rob Guerreo, Server Engineer, UnitedHealth Group Optum / WellMed Network of Florida, 813-***-****, acwbbw@r.postjobfree.com

Mike Antonelli, Manager, Area Transportation Operations, Comfort Care, a division of UnitedHealth Group Optum / WellMed Network of Florida, 210-***-****, acwbbw@r.postjobfree.com

Essence Williams, MHA, BSN, CPC-A, Clinical Coding Nurse Consultant, UnitedHealth Group Optum / WellMed Network of Florida, 813-***-****; acwbbw@r.postjobfree.com

Cassandra Cartwright, RN, CPC, CRC, Clinical Coding Nurse Consultant, UnitedHealth Group Optum / WellMed Network of Florida, 931-***-****, acwbbw@r.postjobfree.com

Jena Adams, Reporting Specialist of IT Business Intelligence, UnitedHealth Group Optum / WellMed Network of Florida, 813-***-****, acwbbw@r.postjobfree.com

Gina Filali, Network Manager, UnitedHealth Group Optum / WellMed Network of Florida, 813-***-****, acwbbw@r.postjobfree.com

Cheryl Priehs, RN, Clinical Quality Manager, UnitedHealth Group Optum / WellMed Network of Florida, 863-***-****, acwbbw@r.postjobfree.com

Personal References

Rhonda Martinez, 813-***-****, acwbbw@r.postjobfree.com

Susan Torres, 813-***-****, acwbbw@r.postjobfree.com

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