ANNE CAMILLE H. BAGA #* *th Street Fortune Village 5

Valenzuela City

Phone: 092********/292-72-07

Email: acwbbg@r.postjobfree.com

OBJECTIVE

To bring my hospitality and customer service skills to achieve the highest level of customer satisfaction and safety.

SKILLS

Able to work efficiently in a team environment

Good Communicator

Hard working and Dedicated

Creative and Goal Oriented

EDUCATION

College: Bachelor of Science in Tourism Management

Colegio de San Juan de Letran- Intramuros, Manila (2011-2015)

Secondary: St. Louis College Valenzuela (2007-2011)

Elementary: St. Louis College Valenzuela (2001-2007)

PERSONAL INFORMATION

Date of Birth: March 16, 1995

Place of Birth: Manila

Gender: Female

Religion: Catholic

EXPERIENCE

Took up On-the-Job Training at Rajah Travel Corporation as a Receptionist and Team Assistant

3/F Gercon Plaza, Makati Avenue, Makati City

April 15, 2013 to May 26, 2013

Job description: Greeting and Assisting customers, Answering phone calls, Documentation of papers

Worked as Park Operation Team Member at Busch Gardens, Tampa, Florida

10165 N Malcolm McKinley Dr, Tampa, FL 33612, United States of America

March 15, 2014 to June 15, 2014

Job description: Operating rides, Providing excellent guest interaction, Assisting customers with their queries, Ensuring the safety of customers all the time, Performs other related duties as required.

Customer Service Agent at Singapore Airlines

Ninoy Aquino International Airport Terminal 3, Pasay, Metro Manila

August 25,2015 to Present

Job description: Assisting passengers with check-in procedures, Processing ticket changes, creating and booking reservations. Facilitates the passenger boarding process. Implements standard procedures during overbooked, irregular flights and denied boarding situations. Logs in tickets and completes sales reports.

SEMINARS ATTENDED

The Basic of Proper Hygiene and Sanitation in the Kitchen and Introduction to Pastry, How to handle Guest Complaints, Basic course of Housekeeping and How to be a Good Front Office Agent

Cebu City, Philippines

November 30, 2011

Unleashed: Developing the Artistic Side of Future Hospitality Practitioners

Colegio de San Juan de Letran- Intramuros Manila

September 5, 2012

Soar: Enhancing Knowledge through Developing Trends in the Hospitality Profession

Pan Pacific Manila

February 2, 2013

Personality Development Seminar

Colegio de San Juan de Letran- Intramuros Manila

April 1-3, 2013

CHARACTER REFERENCE

Assistant Professor Fernando V. Trinidad

Tourism Coordinator

Colegio de San Juan de Letran- Intramuros Manila

092********

Ms. Michele Macdonald Cupps

HR Department Head

Busch Gardens, Tampa, Florida, United States

813-***-****

Mr. Jejomar Salada

Supervisor

Singapore Airlines, NAIA Terminal 3 Pasay City

091********

Ms. Genia Sumo

Lead Agent

Singapore Airlines, NAIA Terminal 3 Pasay City

097********

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