MANNY CRESP

**** *.**** *** *****,FL***** acwbac@r.postjobfree.com 813-***-****

OBJECTIVE

Position as a Network Engineer or Network Support where my skills and education can be applied.

EDUCATION & CERTIFICATION

BSAS General Business, University of South Florida.

A.S. Computer Programming, Indian River Community College.

CCNA(Cisco Certified Network Associate) CCDA Certified Cisco Design Associate CCNA security Certified

CompTIA A+ Certified CC-ENT Certified CCNP (in Progress) CCNA Collaboration(in progress)

EXPERIENCE

Feb 2016 – Aug 2016 Contractor Frontier Communication/Collabera Network Operations Technician

GTD-5, DMS 10, DMS 100, 5ESS, DCO, SS7/ISCP/AIN

Data: Knowledge of some of the following systems: Adtran, AMS, Ciena MTM, Cisco CTM, FENS, Naviscore, Calix, 5620 SAM,ASAM 7300’s, Juniper routers and switches,

Cisco routers and switches.

Worked accessing M6 (Metasolve) ticketing system to provision customer circuits

Knowledge of some of the following systems: Tellabs, BTI, Fujitsu, Nortel Opteras, Preside

General Knowledge of the following systems: Alcatel-Lucent, Adtran, Calix, RAD, Actelis, Canoga Perkins, Cisco, Juniper

Feb 2015-Aug-2015 Contract Presidio/Ranstad –Noc Technician

experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment

primary point of contact for all incidents into the Network Operaton Center(NOC)

ProvideD network and remote connectivity hardware/software support

Nimfoft(Alarm monitoring system knowledge)

installing, configuring and maintaining network hardware and software

Investigating, resolving and closing all trouble request including resolving tier one and two.

Knowledge of routing protocols including EIGRP, OSPF, BGP.

Provision new circuits (T1, DS3, OC3, OC12, GigE, 10GE)

Oct2014- Feb2015 Advanced Newhouse(brighhouse) Network- Support Technician

Understand complex customer installations and operating systems

Utilize network monitoring tools such as Unified, DOCSIS, Solarwinds, Spectrum, etc to detect and resolve issues for service technicians and customers division wide

Provided advanced technical support for the Bright House Networks Networking and Wi-Fi products

Creating and proactively monitoring tickets with the NOC for Business customer impacting Events

Jun 2012- Jun 2014 Providence Health Services Tier II Help Desk and network support Specialist

Triage customer requests through various tools, troubleshooting and resolving end- user technology issues.

Responsible for tech support on Windows XP, Windows 7, as well as a wide variety of applications installed on the PC.

Cisco IOS Experience.(switches 2950-t, 2960, 3560-24ps, multilayer switch)

Experience with the following Operating Systems: Windows XP Pro Window 7.0 Windows Server 2008

Configured and Implemented Windows technologies on the client PC to include active directory, certificates, Internet Explorer, group policy, file permissions security, operating system features.

Utilize basic knowledge of Internet Explorer, Microsoft OS from Windows XP to Windows 7.0 MS Office, and TCP/IP network, hardware configuration

Experience with TCP/IP, DNS, DHCP, WINS and Active Directory.

Jul 2010- May 2011 Ranstad/Temp Tampa, FL

Research Analyst/Compliance

Conducted research over bank systems, the internet databases consistent with the resolution of investigations

Systems Applications used to support investigation process (Quick Screens, NESS, CitiSmart, Lexis/Nexis, Google, SAR Database, ECADD, Due Diligence reviews for high risk customers opening new accounts with Citi.

Sep 2005– Jun 2010 Bank of America Tampa, FL

Consumer Banker/claim specialist Financial Analyst

Skills

Excel, Access, Linux, Cisco Nexus 1000v Implementation, Computer System Design, Windows Server 2008 Active Directory,

Cisco CCNA Advanced Ethernet and File Management, TCP/IP and Networking Fundamental, Window 7 Administration, BGP

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