SUMMARY OF QUALIFICATIONS:

•Accomplished office management professional with a proven ability to deliver effective administrative and accounting services to meet business objectives.

•Twenty years of administrative assistance; overseeing all operational functions of office management.

•Ten years of accounting experience; processing bank reconciliations, accounts payable, receivable, and collections.

•Successfully facilitate organizational effectiveness and efficiency by leveraging management skills, customer service focus, and business administration degree.

EDUCATION:

•Bachelor of Science; Southern Wesleyan University

•Associate of Liberal Arts; North Greenville University

COMPUTER SKILLS:

•Microsoft Office: Word, Excel, PowerPoint, Access, and Publisher

•Adobe PageMaker, PeopleSoft, Check Max, Guest Vision

PROFESSIONAL EXPERIENCE:

Virginia College/Greenville (November 2013- May 2016) Greenville, SC

Office Support/Front Desk Coordinator

•Provided administrative support and customer service to staff and clients

• Scheduled appointments using Guest Vision and verify student hours

• Ordered and tracked retail inventory

•Scheduled meetings, took and transcribe minutes

•Coordinated instructors folders for class start-up

Capital Management Services /Mobiloans (June 2012 – July 2013) Greenville, SC

Customer Service Loan Officer/Verification

•Obtained information for loan applications and answer all inquiries regarding loan process

• Analyzed financial status of applicant, credit and checking account information

• Reviewed and updated credit and loan files

• Computed payment schedules

•Diffuse dissatisfaction with product and or service

Alorica/Samsung (August 2009 - October 2010) Simpsonville, SC

Customer Service Representative-Service Tracking

•Provided customer support for multiple Samsung Authorized National Service Centers by leveraging knowledge of consumer electronics technology

• Consistently followed established guidelines and policies concerning service procedures, parts management, and quality analysis

• Effectively developed and sustained customer-focused relationships to ensure customer satisfaction

• Communicated product and service updates to consumer electronics customers

Spartanburg County School District Five (October 2007- May 2009) Duncan, SC

Substitute Teacher

•Fulfilled long- and short-term replacement of teaching staff at middle and high schools

• Supervised students in academic and extracurricular activities

•Executed daily lesson plans

Resurgent Capital Services (February 2007 - October 2007) Greenville, SC

Customer Service Representative

•Successfully managed inbound calls and accurately captured client information while adhering to all federal and state privacy laws

•Utilized investigative skills to identify customer’s circumstances and determine the most effective solution for settling their account and collected payments and settlements from customers

•Achieved satisfactory quality and efficiency scores established by management

United Postal Service (UPS) (December 2004- August 2007) Greer, SC

Night Administrator/Airplane Load Planner (Part-time)

•Responsible for creating aircraft loading plan according to Federal Aviation Administration (FAA) standards

•Provided load instructions to employees loading freight into airplanes

•Ensured the accurate capture of air freight data into the shipment tracking system

•Conducted quality control by comparing loaded freight to freight on waybill to ensure all freight was routed to correct destination and maintained production records for inventory control process

Law Office of Davida Mathis (July 2005 - February 2007) Greenville, SC

Legal Assistant

•Supervised daily operations of the office including communications with opposing counsel, mediators, judges, and other court personnel

•Prepared legal documents

Evangel Cathedral (November 2001 - August 2004) Spartanburg, SC

Secretary

•Coordinated office services such as counseling, weddings, funerals, and organizing hospital visitation

•Created and modified monthly newsletters, bulletins, web page content, and ministry support information using word processors, spreadsheets, databases and/or other software

•Reviewed, distributed, and responded to incoming correspondence

•Coordinate and plan ministry conferences

Advance America/Accountemps (May 1998-June 2000) Spartanburg, SC

Accounts Payable/Receivable/Reconciliation

•Responsible for bank reconciliation, bill coding, and accounts payable processing

•Performed reconciliation for five Advance America states and three National Cash Advance states

•Processed journal entries for bank charges, over-shorts, and NSF charges and compiled information for stop payments and month-end reports

City of Greer (February 1992 - March 1998) Greer, SC

Building Codes Secretary/Permit Clerk

•Received, sorted, and distributed incoming correspondence, including faxes and email

•Maintained office calendar to coordinate appointments and meetings

•Issued building permits for city of Greer, SC

•Responsible for general ledger and payroll reconciliation

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