Maya Boyd

***** ******** ***

Hampton, GA *****

678-***-**** cell

acwb5q@r.postjobfree.com

Objective:

To obtain a position utilizing, my Customer Service Experience.

Skills: Microsoft Software; Type 55 wpm.

Education: September 2012- Present Strayer University Morrow, GA Major: Criminal Justice

Work Experience:

September 2014- Present G4S Secure Solutions Lithia Springs, GA

Custom Protection Security Officer

●A Perform security patrols of designated areas on foot or in vehicle

●Watch for irregular or unusual conditions that may create security

Concerns or safety hazards.

●Sound alarms or calls police or fire department in case of fire or

Presence of unauthorized persons.

●Warn violators of rule infractions, such as loitering, smoking or

Carrying forbidden articles.

●Permit authorized persons to enter property and monitors entrances

And exits.

●Observe departing personnel to protect against theft of company

Property and ensures that authorized removal of property is conducted within

Appropriate client requirements

●Investigate and prepare reports on accidents, incidents, and

Suspicious activities.

●Maintains written logs as required by the post

Provide assistance to customers, employees and visitors in a

Courteous and professional manner.

March 2014- September 2014 Valor Security Decatur, GA

Security Officer

●Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

●Answer alarms and investigate disturbances.

●Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

●Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

●Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

September 2010-May 2013 Fulton County Sheriff Atlanta, GA

Detention Officer

●Supervise and control inmate behavior during the operation of the detention center; or restrain by force if necessary, using handcuffs and other restraints.

●Maintain control over inmates by always being aware of their location and documenting such.

●Transport or escort inmates (hostile, aggressive, passive, etc.) using handcuffs and other approved restraints in accordance to policy and procedure.

●Observe and control visitors and inmates prior to, during and after visits.

●Communicate effectively and coherently with other staff or inmates with approved facility communication devices including the telephone system, intercom system, and portable or base radios; demonstrate effective communicative skills with inmates, public and staff.

July 2006-August 2010 Delta Global/Menzies Atlanta, GA

Customer Service Agent

●Verify passengers documentation based on custom regulations.

●Assist passengers in a friendly manner while ensuring the safety and security of each person.

●Provide passengers with information in response to all inquiries about products or services.

●Resolve customer complaints, providing a high level of quality customer service.

April 2003-June 2006 Queens Long Island Medical Group Richmond Hill, NY

Customer Service Representative

●Prepared patient charts.

●Submit claims to insurance.

●Coordinated patient appointments in a friendly efficient manner

●Perform data entry and processing.

●Knowledge of computer application software that assists doctors in processing reports, memos and specialized documents.

●Ensure patient records are routinely updated through the establishment of records maintenance

●Switchboard operator

Attributes:

Dependable. Professional. Enthusiastic team player.

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