Teresa ( Terri ) A. Boyce

****-***-*** **

Calgary, Alta T2B0K4

403-***-****

To Who it may Concern:

The position I am applying for is Customer Care

I am a dedicated worker. I take my work very seriously.

I have dealt with thirty years of dealing with clients. My skills are people skills eg. clients of various natures with different degrees of difficulty. It takes a lot of effort in order to keep some clients in a co-operative frame of mind.

l have had to have a strong belief in what I have being doing, in order to help my clients. I work very hard to build a positive rappore with people and to cross any language or cultural barriers that have come my way.

In the last fifteen years, l have been at the processing end of the bank industry as a Senior Accounting Clerk. I have had the opportunity to learn various computer programs and to gain experience in this field. I have taken some computer courses on my own time, to gain extra knowledge.

I am a positive person who faces the problems of work and life in a good manner and productive

way. I am a team player and get along well with my co-workers. I am enthusiastic and take great pride in what l do. I am willing to help others who require my assistance.

I have experience and technical skills with computers and in dealing with the public. l am very interested in pursuing employment with your company. My accuracy is 99% in my current position with Scotia Bank.

I am looking forward in hearing from you.

Sincerely,

Teresa Boyce (Terri)

EDUCATION James Fowler High School Calgary Alberta

Completed Business Diploma (Sept.67-June.70)

PROFESSIONAL

EXPERIENCE

TELUS Oct 31/11 to July 21/2016

Loyalty &Retention Agent

Moving, canceling services, relationships with clients

Billing, corrections and inquiries, sales

Bank of Nova Scotia Calgary, Alberta

Senior Accounting Clerk Dec 31/07 to Feb 08/10 (Retired)

Assist in the training of new employees

Checking of emails (queue) and taking appropriate action as required.

Dealt with various accounts eg.

Money Master Accts., Overdraft Protection, Checking accounts,

Money Master for Business and Investments.

Team Leader (June /01/07 to Dec 31/07) in Mortgage Dept.

It consisted of the following, preparing reports, and setting up documents

of a complexity and specialized nature.

I required a working knowledge of retail products and commercial services.

Using video display to input/retrieval of accounts.

My responsibilities were mainly to complete the info from the under writers, to complete docs for the branches. I was in charge of resolving any and all conflicts of interest within the docs. Accuracy was of the essence.

Receptionist Mtg (Oct 1/06 to May 31/07 )

Complete Exception report daily with attention to accuracy and completeness of

the mortgage file before leaving the department.

Phones / supply ordering

Preparing, processing and recording transactions associated

for funding, disbursements and transfer of mortgage products.

Mortgage Lending Accounting Clerk (Spring 2002–Oct 1/06 / May 31/07 )

Processing forms for clients to sign and review documents prior to mortgage sent to branch. ocessing of mortgages documents on the computer for clients to sign

On Line Loans Officer ( Fall 1994 - Spring 2002)

Process payments and loan proceeds

Process delinquent report.

Process manual standing orders & Post dated checks for O.L.L. / Scotia Plan Loans &

mortgages.

Calculate manual loan interest

Monthly trial balances. Monthly balancing

ATM Clerk-I processed the incoming deposits.

.

Teller ( Fall 1989 - Fall 1994 )

Advising customers of new products and services.

Cash transactions

Basic Public Relations.

CUSTOMER SERVICE CLERK ( Spring 1984 - Fall 1989 )

Cash transactions & other bank services.

DATA PROCESSING ( October 1979 - Spring 1984 )

Micro encoding checks for data input on NCR 775

STATISTICS CANADA Calgary, Alberta

INTERVIEWER ( March 1985 - December 1999 )

Doing a variety of surveys for the Federal Govt. Dept.

SHAW CABLE (2000 / 2002 )

Employed on evenings shift to do data entry of cash transactions. Shifts were reversed and the position was deleted.

OTHER TRAINING OTHERContinual training and upgrading of interviewing techniqComputer courses Statistics Canada, various

Upgrading of interviewing techniques such as computer courses, various

computer program; Word Prefect for Windows Version 6.1 : lotus 1,2,3 for

Windows Version 4.0. Excell 2000. Health and Safety Course. Team building

Strategies. strategies.

OTHER INERESTS Other interests: Gardening, traveling, and I give regularly to Leprosy MissiOTHER INTERESTS

Gardening, traveling, monthly donations given to Leprosy Mission of Canada.

I am a collector of musical instruments from around the world. I love Photography. Of Canada, collect musical instruments from aro photography.

REFERENCES

Marney Burchill Home 250-***-****

Cell 403-***-****

Pritam Vliet Cell 250-***-****

Joy Mailloux Home 604-***-****

(Supervisor at Scotia Bank)

Maureen Moore Work 403-***-****

(Shaw)

Contact this candidate