Mary A. Hall

*** *. *******

Pontiac, MI. *****

248-***-****

acwb57@r.postjobfree.com

OBJECTIVE:

To obtain a position that will utilize my educational background and broad knowledge in the financial and customer service industry, capitalize upon my training, organizational and interpersonal skills and provide a platform with respect to professional enhancement and growth.

HIGHLIGHTS OF QUALIFICATIONS:

•Provide customer service to clients in a call center environment

•Liquidation of high-risk accounts

•Reconcile contracts and procure repossessions/voluntary surrenders

•Direct customer complaints/concerns

•Loss prevention, risk and budgetary analysis

•Manage a delinquent account inventory of $1M

SKILLS CATEGORIES:

Excellent customer service skills

Organizational, verbal/written communication skills

Budget analysis skills

Risk analysis knowledge and managerial skills

MS Outlook,MS Word,MS PowerPoint,MS Excel, Lotus Notes, type 70 WPM

EMPLOYMENT HISTORY:

Account Manager, 04/1998-02/2010, Chrysler Financial,Troy, MI.

Sales Associate,09/2010-07/2011,T.J. Maxx, Auburn Hills, MI.

Customer Service Rep, 05/2011 to 07/2011, Pscu Financial Services, Auburn Hills, MI.

Collections/Foreclosure Rep, 04/2012 to 11/2013, The Mortgage Center, Southfield, MI.

Collection Manager, 01/2014 to 09/2014, Mark’s One Car Rental, Oak Park, MI.

Collection Manager, 11/14 to 08/16, North American Bancard, Troy, MI.

EDUCATION:

Pontiac Northern High School, MI.- High School Diploma

Baker College, Auburn Hills, MI.- Business Administration

NOTES/OTHER INFORMATION:

My background has given me the opportunity to develop excellent writing and interpersonal, and communication skills, which are vital to establishing and maintaining profitable professional relationships. I look forward to applying these abilities to the challenges that a position with your company would present. My resume cannot adequately communicate my qualifications in great detail, which is why I would appreciate the opportunity to discuss with you in person how I can become an asset to your company. Please feel free to contact me at your convenience using the above information with any questions you may have.

Warm Regards,

Mary Hall

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