Mark Berry

* ******* *****

Rochester, NH *****

Phone: 603-***-****

acwb54@r.postjobfree.com

Seeking an opportunity where I can utilize my strong organizational skills, self-motivation, attention to detail, outstanding customer service and food experience.

Summary of Qualifications

• 8+ years of food industry experience

11 years of ownership experience

20 years of customer service

Worked in all aspects of restaurant operation

Service contract sales

Solid leadership capabilities and the confidence to resolve issues as they arise

Successfully work both independently and within a team environment

Strong ability to anticipate and proactively address customer needs for high levels of customer satisfaction

Review current inventory and adjust based on demand.

Developed cost/list price book for all items in inventory

Research up and coming training classes to keep up with new product lines

Multi-task with an eye to efficiency gains

CDL-B commercial license

• Positive, professional attitude; committed to excellence

November 2015 – present Eastern Propane & Oil

Service Manager Rochester, NH

• Ensure that all product sales, installations and servicing is handled in a timely, efficient and appropriate manner

• Maintain a proficient working knowledge of the Company’s safety policies and procedures and implementing them in connection with all servicing and installations

• Verify all service orders, completed tickets, daily logs and payments are remitted by service technicians on a timely basis

• Provide consistent feedback and coaching to employees regarding performance, contributions, and areas of opportunity

• Collaborate with internal and external stakeholders

• Demonstrate leadership, enthusiasm and lead by example

September 2006 – April 2014 High Degree Heating, Inc.

President Rochester, NH

• Troubleshoot, size/estimate, install and service 3,000+ customer base

• Manage inventory control

• Ensure equipment functional and maintained

• Organize and schedule daily workload

• Schedule and execute quarterly meetings to strategize and forecast business goals

• Coordinate ongoing training needs

• Provide customer service best practices

• Establish hourly rate, cost of products, retail, etc. via researching industry standards

• Create and maintain product pricing manual through vendor research

March 2003 – September 2006 Mark Berry’s Heating, LLC

President Rochester, NH

• Troubleshoot, size/estimate, install and service 800+ customer base

• Manage inventory control

• Ensure equipment functional and maintained

• Organize and schedule daily workload

• Establish hourly rate, cost of products, retail, etc. via researching industry standards

• Create and maintain product pricing manual through vendor research

• Administrative/Bookkeeping duties

• Provide customer service best practices

September 1997 – March 2003 Eastern Propane & Oil

Lead Oil Burner Technician Rochester, NH

• Troubleshoot and service 2,000+ customer base

• Ensure equipment functional and maintained

• Deliver oil fuel product

• Provide excellent customer service

March 1986 - 1997 Strafford Farms Restaurant &

Head Line Cook/Manager Bonanza Restaurant

• Skilled in preparing, seasoning, and cooking a wide range of foods, including soups, salads, entrees, and dessert

Hands-on experience in baking, roasting, grilling, boiling, and frying meats, fish, vegetables, and other foods

Proven record of garnishing, arranging and serving food to patrons

Knowledge of checking freshness of raw food and ingredients before cooking

Assessed staffing and recruitment needs

Monitored purchasing, storage, preparation, cooking, handling, and serving of food

Education

A.S., Applied Automotive Technology –New Hampshire Technical College – Laconia

Graduated with GM Leadership Award and National Honor Society

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