TAMMIE M. JONES

**** ****** *****

Clinton, MD **735

Home: 301-***-****

Cell: 301-***-****

E-mail: acwb4a@r.postjobfree.com

WORK EXPERIENCE

Capital One Bank

Laurel, MD

June 2015 - Present Advocacy Service Representative

Assist Branch Representatives with request for customer

Resolve escalated issues with customer’s accounts, researching deposit,

transaction research, mis-posted items fax documents upon request

Close account as requested and activate dormant accounts as requested

Issue Memo Credit to accounts if warranted

Issue Debit Card, Closed Debit Card, reopen debit cards

Verify Cashier Checks

Review accounts and refunds fees when applicable and hardships

Capital One Bank

Laurel, MD

March 2010 – June 2015 Customer Service Representative

Process customer request, answer inquires concerning accounts

Resolve issues with customer’s accounts, researching deposit,

transaction research, mis-posted items

Transfer funds per customer request

Process Payments on loans,

Issue Debit Card, Closed Debit Card

Verify Funds for Merchants

Review accounts and refunds fees when applicable

Assist business customers, with setting up online banking

Troubleshoot online banking access, password user name issues

VERIZON

Washington, DC

April 1998 – Nov. 2007 Maintenance Administrator/Clerk

Addressed and processed customer trouble reports;

Performed testing on telephone lines via computer terminal;

Used departmental protocol in observation of WAFA-DO, NETSCAPE, CAD, SOM systems;

Audited and determined importance and order of service orders;

Dispatched technicians relating to customer service orders;

Communicated with all team leaders regarding administrative functions of office;

Assisted with daily absence reports;

Printed and collected data from the Time Utilization and Absence training reports;

Corresponded and handled payment of vendor invoices;

Ordered and maintained supplies for office;

Reviewed, calculated and submitted weekly head count reports;

Designed, maintained and/or assisted with company display boards;

Gathered all data for time entries for associates;

Ensured quality control and confidentiality of all Associates reports;

Handled receptionist duties, as well as other general office assignments and administrative tasks.

UPPER VALLEY INSURANCE COMPANY

Herndon, VA

March 1997-December 1997 Licensed Sales Agent

Completed insurance applications;

Underwrote applications;

Evaluated and determined application rate structure

Handled incoming customer calls

GEICO INSURANCE COMPANY

Fredericksburg, VA

June 1988- Oct. 1996 Policy Processing Technician/Assistant Underwriter

Analyzed, coded and processed customer applications;

Underwrote, endorsed and reissued automobile insurance policies

Answered incoming customer calls.

EDUCATION

Strayer College

Prince George’s County, Maryland

September – December 1998

9 Credit Hours

University of the District of Columbia

Washington, DC

September 1983-May 1984

SKILLS/COMPUTER PROGRAMS

Software Applications: Microsoft Windows XP, Microsoft Excel, Microsoft PowerPoint

Apple: Final Cut Pro, Motion, Sound Track, DVD Studio Pro

References Furnished Upon Request

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