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Customer Service Office

Location:
Fort Worth, TX
Posted:
August 25, 2016

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Resume:

Guadalupe Galvan

*** **** ******

Fort Worth, TX 76114

956-***-****

acwb45@r.postjobfree.com

Objective: Methodical, detail-oriented professional looking for an Administrative Assistant position. Detailing customer care, bookkeeping, secretarial and general office skills will be fully utilized to contribute to office’s efficiency and productivity.

Professional Experience

City of Edinburg Edinburg, Texas

Senior Secretary I / Office Specialist 06/2005 - 01/2016

Responsible for the timely completion of vital documents

Issue vital statistics permits

Maintained records and issued certificates of Vital Statistics

Requested tax extensions from the Finance Department

Responsible for verifying voters registration

Adapted to policies and procedures for the city’s office operations

Continuously inventories working files (record copies) for retention

Processing US Passports for customers

Tasks associated with security measures

Managed, trained and develop front end employees

Assist in processing employee’s payroll

Process and assist in citizen’s comments and concerns

Jackson Hewitt Tax Services Edinburg, Texas

Tax Preparer 12/2004 – 04/2005

Processed tax preparation for customers

Answer tax questions and concerns

Answer phone and assisted customers with inquires

Prepare tax return estimates

Jesus Sotelo & Associates Pharr, Texas

Accountant 7/2003 – 12/2004

Provide customer service and processed client requests

Processed client disbursements as requested

Processed payroll utilizing Quick Books

Completed bank reconciliations and resolved all outstanding items

Responsible for maintaining office supplies and inventory budget

Employees Verifications of Government Assistance

Prepare accounting reports and approved needed journal entry adjustments

Verified and processed medical discounts

South Texas Vo-Tech McAllen, Texas

Federal Work Study Student 12/2002 – 06/2003

Book inventory and kept records updated

Provided clerical support to other staff members as needed

Filing student records and other confidential information

Driveline International Alamo, Texas

Inventory Clerk 07/2001 – 04/2002

Provided verification of invoices ensuring they were correct

Data entry of inventory reports and worksheets

Preformed general clerical office duties as needed

Responsible for ordering of parts, ensuring parts were in stock

Grand Travers Band Casino Resort Suttons Bay, Michigan

Human Resources Assistant 04/2000 – 02/2001

Maintained filing system for confidential applicant information

Answer phones and assisted in employment inquires

Assisted HR staff in general office duties as needed

Responsible for office supply inventory

Data entry of applicant information

Routing of mail to corresponding departments

Presentation of orientation of new hires

Scheduled pre employment T/B and drug test

Education

Graduate of Donna High School 05/1997

High School Diploma

Graduate of South Texas Vo-Tech 06/2003

Computer Accounting Certificate

Jackson Hewitt Tax Services 12/2003

Basic Tax Preparation Certificate of Completion



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