Ravi Lalwani Certified Scrum Master

Agile Expert: Scrum, Kanban, SAFe PMI Certified PMP

ITIL V3 foundation certified

510-***-**** extn 5602 acwb0p@r.postjobfree.com

SUMMARY

Extensive work on executing Product development initiatives using Scalable agile framework (SAFe), Scrum, Scrumban and Kanban. Worked as Coach to setup multi-location agile teams ground up.

Over 19 years of rich experience working with marquee client like AON, Chase Manhattan Bank, Bupa, Cengage Learning, Razorfish, Coach, Scripps, CALCAS, Dialog, Option One Mortgage Corporation, Sterling Testing, H&R Block, and Ceridian.

Managed programs and relationships with multi-location teams for clients across multiple geographies: USA, India, UK and Australia. Executed programs covering multiple technologies, Product development, Product implementations, Product integrations with varying team sizes up to 100+ resources.

Strong experience in Open source product implementations, Health, BFSI, Mortgage Banking, Benefits management and E-commerce (B2B/B2C) domains.

Leveraged cutting edge technologies: Liferay, Alfresco, BigData, Hadoop, MongoDB / No SQL db, Predictive Analytics, Cloud implementations, Reporting tools, Databases (Oracle, MS SQL, DB2,…)

Skills

Technical expertise

Solutions based on BPM, SOA, EAI, Portals, Data Migration, Data Transformation, Content Management, Legacy app support / transformation and Web-applications,

Product development, Product evaluation, Technology road map studies, Architecture Definition, Design and deployment strategies

Analysis and solutions for: supply chain management, inventory planning, order processing, warehouse cycle, mortgage banking solutions, default management, REO, Benefits management, annual enrollment, quote generation, payables management, invoice processing, Health Insurance: Claims and Pre-auth, Policy administration, Sales and Renew, Provider Maintenance, Product administration, Quote and Pricing, Complain Management, Fulfillment, Contact Management, lead mgmt Intermediaries and commission mgmt, e-learning, customer service, MDM, reporting and analytics.

Experience across Geographies:

Managed projects and relationships for clients across USA, UK & Australia

Proven track record of service provisioning in onshore – offshore model

Onsite US work experience

Implementation experience of multiple Delivery Models and Methodologies:

Modified Waterfall, Iterative, Agile, TDD, ITIL

Fixed Price, T&M, RA, Managed App Support Services

Agile: Scrum, Kanban, Poker, TDD, Backlog grooming, Sizing using USP

Operated in multiple roles:

Scrum Manager, Agile Coach, Program manager, Delivery Head, Project Manager, ASM, PL, TL, Technical Analyst, BA, Designer, and Domain Specialist, PMO

Comprehensive coverage of Delivery Activities:

Program Management, Project Management, Budgeting, staffing, Estimations (UCP, EFPA, MVCP, FPA, WBS), Contracting, Service Management, Vendor management, SLA mgmt, onshore offshore coordination, Manage escalations, Issue Management, Client Engagement, Reporting, Coordination and execution of Steering meets with client and business leadership, IP development, Knowledge Management

Pre-Sales: Business and Strategy Planning, RFP responses, Pre-Sales support, ROM studies, Proposals, Client Presentation, setup of client interaction portals

Quality: Process Definition, QA Audits, measures and Metrics, CMMi, CMM level 5 and ISO 9001 – 2010

Soft skills and people orientation

Recruitment, Training, mentoring, appraisals, delegation,

Stakeholder management, Communication

Trainings and Certifications

Certified Scrum Master from Scrum Alliance

Certified PMP from PMI

Certified in ITIL V3 foundation and

Health Insurance training from National Insurance Academy, Pune.

Education

Master of Business Administration, B.K. School of Management, Ahmedabad India

Computer Applications, M. S. University of Baroda, India

Bachelor of Science, M. S. University of Baroda, India

Work Experience:

Company Name

From Dt

To Dt

Role

CIGNEX Datamatics, NJ, USA

Nov 2012

Present

Program Manager / Delivery Head

Datamatics Global Services Inc, MI, USA

Apr 2012

Oct 2012

Program Manager

Datamatics Global Services Ltd, Mumbai India.

May 2006

Apr 2012

Program Manager / Delivery Head

TCG Software Services, Mumbai, India

Sep 2002

Apr 2006

Sr Project Manager

Alphasoft Services, CA, USA

Feb 2005

Oct 2005

Consultant

Nexgenix, Seepz, Mumbai, India

Dec 1998

Sep 2002

Project Manager

ORG MARG, India

Aug 1997

Feb 1998

Market Research, Analytics and client service executive

Torrent Pharmaceuticals Ltd, india

Jun 1996

Aug 1997

Assistant Product Manager

Project Details:

From Jan 2014 to present

Company: CIGNEX Datamatics, NJ, USA

Job Position: Delivery Group Lead

Role: Program manager

Programs / Projects Managed:

Aon Hewitt – Jan 2014 to present:

oProduct Development scrums: Program Management, Setup and implementation of multi-location scrum teams for implementation of scalable agile model in onshore – offshore mode.

oImplementation of Health related domain flows across multiple releases for annual enrolment

oInstrumentation and tooling for release, deployment, implementations support and DevOps.

Roles and Responsibilities:

Setup of scrum teams for delivery in scalable agile mode.

Coordination with internal and external stakeholders for planning and execution of scrums.

Risk analysis and mitigation, resolution of engagement level blockers.

Vendor management / contracting for engaging external vendors

Planning, tracking and reporting for various scrums.

Participation in scrum ceremonies with regards to scrum of scrums for various forums covering development teams, requirement / backlog team, technical architecture / design forums, etc.

Setup delivery processes for provisioning portal solutions based on implementation of open source products and technologies.

Development of measures and metrics, Management reporting and SLA tracking.

Demand generation, account mining and proposal mgmt. in line with goals of extended delivery center.

Engagement of other service providers / forums responsible for PMO, Technology and Architecture group, Quality, Recruitment, Staffing, Training, Finance and HR.

Technology: Liferay, Oracle

From Nov 2012 to Dec 2013

Company: CIGNEX Datamatics, NJ, USA

Job Position: Delivery Head

Role: Program manager

Programs / Projects Managed:

HP Calwin: Nov 2012 to Dec 2013: Program Management for Alfresco content management project and Portal solution for Calwin CBO.

HP Calwin: Nov 2012 to Dec 2013: Program Management for Alfresco content management project and Portal solution for Calwin CBO.

Calcas: Nov 2012 to Dec 2013: Program Management for Quote Portal solution implementation based on Liferay and MongoDB technologies.

Scripps Networks: Nov 2012 to Jan 2013: Program management for implementation of Alfresco solution for document / intranet content management solution and migration tool development.

Penske Truck Leasing: Nov 2012 to Jun 2013: Program Management for Liferay and Alfresco implementation for intranet migration.

Coach: Apr 2013 to May 2013: Program Management for consulting assignment of performance improvement of Liferay implementation.

Daiichi: Jan 2013 to present: Program Management for Liferay portal solution for intranet needs.

Axalta: Jun 2013 to present: Program management for Magento implementation for eCommerce solution.

Roles and Responsibilities:

Establish governance model for various projects and programs.

Risk analysis and approval on project proposals and estimates.

Vendor management / contracting for engaging external vendors

Planning, tracking and reporting for various programs.

Setup delivery processes for provisioning portal and ecommerce solutions based on implementation of open source products and technologies.

Management of both onshore / offshore teams for delivery of solutions to various US based clients mentioned above.

Engagement of other service providers / forums responsible for PMO, Technology and Architecture group, Quality, Recruitment, Staffing, Training, Finance and HR.

Internal and external stake holder management.

Technology: Liferay, Magento, Drupal, MongoDB, Mule, MySQL

From Apr 2012 to Oct 2012

Company: Datamatics Global Services Inc, MI, USA

Job Position: Assistant General Manager

Role: Program manager

Programs / Projects Managed:

Razorfish: Apr 2012 to Jul 2012: Program management of content management tool development initiative based on CQ5 and Liferay technologies.

Cengage Learning: Jul 2012 to Oct 2012: Program management of initiative for upgrade and re-platforming of publication metadata management system.

Roles and Responsibilities:

Coordination with program stakeholders across the business groups, IT division and Implementation teams.

Planning, tracking and reporting for various programs.

Escalation management and engagement level issue resolution.

Setup delivery processes for provisioning portal and ecommerce solutions based on implementation of open source products and technologies.

Management of both onshore / offshore teams for delivery of solutions to various US based clients mentioned above.

Engagement of other service providers / forums responsible for PMO, Technology and Architecture group, Quality, Recruitment, Staffing, Training, Finance and HR.

Technology: Liferay, CQ5, VB6, Oracle, J2EE, Mule, MySQL

From May 2006 to Apr 2012

Company: Datamatics Global Services Ltd, SEEPZ, Mumbai, India

Job Position: Assistant General Manager

Role: Delivery Head

Programs / Projects Managed:

Tata Communications: TCL - APWF : Sep11 to Apr 12 : Work flow solution for document processing and automation of claims settlement process.

BI Agile : Jan 2010 to Oct 2011 : Health Insurance, Setup of Agile scrums for defect Management, Change requests and New Development

Boss app dev and support : Jun 2009 to Jul 2010 : Health Insurance: Claim processing

Heritage Managed application Support : Jan 2008 to Jul 2010 : Health Insurance: Quote generation, Fulfillment document processing, Workflow,

Swift Application Support Services : Oct 2007 to Jul 2010 : Health Insurance: Claims and Pre-auth, Policy administration, Sales and Renew, Provider Maintenance, Product administration, Quote and Pricing, Complain Management, Fulfillment, Contact Management, lead mgmt Intermediaries and commission mgmt across Company, Corporate and Personal books

Web Configuration Support services : Oct 2007 to Jul 2010 : Health Insurance: Web application framework development, Portal and content management system creation, Application deployment and configuration support, App migration for J2EE upgrade

Swan app dev : Apr 2007 to Dec 2009 : Health Insurance: PMI, Member’s world, online payments, Underwriting, Compliance, Group insurance

BHA Group Risk Online : Jun 2006 to Jan 2007 : Health Insurance: Quoting portal for Intermediaries

Access Online : Nov2006 to Apr 2007 : Health Insurance: Corporate brokers portal, online product offerings

Selling to Bupa : Jun 2006 to Oct 2006 : Health Insurance: Portal for Bupa vendors

PPHQ : Jan 2007 to Mar 2007 : Health Insurance: Pre placement Health questionnaire

Roles and Responsibilities:

Setup agile practice for BHW and Bupa International teams with best practices covering Kanban and Scrum.

Delivered 18 projects in distributed agile mode following scrum practices: Daily standup meetings, Sprint planning, Sprint Retro, Show and Tell, Backlog grooming, Reporting on metrics (Velocity, Burn down charts, User Story points delivered, # of USP with done status, # of Impediments, etc)

Managing dedicated offshore software development and support center for Bupa - large healthcare insurance provider of UK & Australia.

Provisioning of Development and Application support services for multiple application groups across different technology platforms with a team of 100+ resources.

Responsible for Delivery, Program Management, Budgeting, P&L, Client Engagement, knowledge management, Service Setup and delivery, SLA Management, management reporting,

Responsible for setting up Managed Application Services based on ITIL processes

Executed multi-year contracts amounting to 2.7 M GBP

Developed and supported applications covering Claims and Pre-auth, Policy administration, Sales and Renew, Provider Maintenance, Product administration, Quote and Pricing, Complain Management, Fulfillment, Contact Management, lead management Intermediately and commission management across Company, Corporate and Personal books

Solutions using industry standard products like Halley’s Rules engine for Claims underwriting, Viewstar for document processing, Thunderhead for document fulfillment, Pega workflow for complain management

Engagement of other service providers / forums responsible for PMO, Six Sigma council, Quality, Recruitment, Staffing, Training, Finance, HR, etc

Technology: J2EE, Jahia, .net, Biztalk, Sharepoint, Cobol (Unix), Oracle 9i /10G, VB, Pega, Heritage Applications, Web Services, SOA

From Jun 2005 to Apr 2006 and Oct 2002 to Feb 2005

Company: TCG Software Services, Mumbai, India

Job Position: Managing Consultant

Role: Sr. Project Manager

Projects Managed:

NGT for Sterling Testing, USA: Jul 2005 to Jan 2006: Project Management for implementation of Security and Background validation workflow solution using BPM tool. Engagement covered scope from consulting to solution implementation.

Realm for Option One Mortgage Corporation, USA: Oct 2003 to Feb 2005: Project Management for provisioning end to end default management solution covering entire development lifecycle from consulting to post production support

Roles and Responsibilities:

Managing offshore delivery of IT Services to Option One Mortgage Corporation (OOMC). OOMC is Major sub-prime mortgage firm from CA, USA.

Delivered on IT services outsourcing methodology that delivered with saving of over 40% to OOMC

Executing a multi-year, multi million US$ Default Management program, covering end to end REO Cycle (Asset Acquisition to Escrow) of Assets.

Responsible for Delivery, profitability, budgets and a team of close to 30 people.

Successfully delivered multiple applications servicing the following business areas: Payoff, Repurchase, Real Estate Owned, Loan and Broker Audits, Loss Mitigation, and Business Partners Portals (Brokers, Attorneys, Title Agencies & Field Services)

Mortgage Industry Solutions & Services: Fidelity MSP (Alltel), Lionbridge Lenstar, Fidelity NewTrack, BridgeLink BPO, FATCO WebTrack Title, REO.com, Info1 Credit Information, FNC Appraisals

CIO level presentations to OOMC and other firms such as Fairbanks Capital.

Project Management covering planning, monitoring, tracking, reporting and controlling functions.

Technology: Workflow, Visual Business Rules Modeling, Web Services, SOA, J2EE, Weblogic, InConcert, WLI, Rational, SOAP, J2EE, Fuego 5.5 BPM, Tomcat, SQL Server 2000.

From Feb 2005 to Oct 2005

Company: Alphasoft Services Inc, CA

Job Position: Technical Consultant

Role: Technical support and Build Coordinator

Projects:

Order Processing: Mar 2005 to Jul 2005: Provide technical support for E Commerce – B2B site and order processing pipeline for warehousing and logistics solution.

Roles and Responsibilities:

Provide technical support for production support and release management.

Coordination with offshore technical team.

Interface with business team for clarification of new requirements.

Technology: Jboss, Tomcat, SOAP, Axis, J2EE, Oracle database Server, Unix

From Dec 1998 to Sep 2002

Company: Nexgenix, SEEPZ, Mumbai, India

Job Position: Consultant

Role: Project Manager

Duration: Dec 2001 to Sep 2003

Projects Managed:

ICS-TTS for H&R Block: Apr 2003 to Sep 2003: E Commerce-B2C site for enrollment to classes on taxation

Dialog: Dec 2001 to Sept 2003: Data Conversion tool and factory setup for transformation of non-structured data to structured uniform repository.

Roles and Responsibilities:

Project coordination for planning, tracking, monitoring, reporting and controlling activities.

Project status reporting and stake holder management.

Implementation of quality system and participation in quality audits for ISO and CMM implementations.

Developed various B2B and B2C applications for multiple clients

Conducted study to propose solution and design for integration to Ariba, Purchase Pro and Commerce One market places. - B2B stie

Technology roadmap studies and product comparison

Implementation of tools for content management for B2C site.

Consulting and solution design for B2C site on specialized notification service.

Developed portal solutions for vendors and channel partners

Web site for managing classes for training on taxation

Technology: SQL Server 2000, Java, Struts, Unix, SQL Server 2000, XML, Java 1.3, ASP, JSP, Windows 2000, MS SQL 2000, DB2

Company: Nexgenix, SEEPZ, Mumbai, India

Role: Project Lead

Duration: Dec 1998 to Nov 2001

Projects:

CSEII: May 2001 to Oct 2001: Customer Service efficiency improvement initiative: Decision Engine, mailbag system, dispute handling by phone and submission of documents to association for processing chargeback

Signtronix: Oct 2000 to Nov 2000: B2C-Content management system for Customer / Channel partners

Ceridian: Dec 1998 to Jun 1999: Application migration and Upgrade program using factory approach for payroll processing applications

Roles and Responsibilities:

Coordination of project activities, creation of WBS, Estimation, project progress reporting, Issue resolution and other day to day project execution responsibilities.

Carried out reengineering and automation of manual processes for leading provider of employment and background screening services.

Re-engineered application for provision of verification and assessment services for covering background checks, drug testing and other key verification and assessment services.

Executed large engagement in factory approach for Ceridian to carry out upgrades to their systems without customization carried out at each implementation.

Technology: Visual Basic, Informix 9.2.1, C, Weblogic, Windows NT v4.x, HP UX 11, Site Server, Fuego 5.5 -J2EE BPM tool, SQL Server, J2EE, Arev, R-Basic, OI, Windows and DOS

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