K.S.S.L.N.SASTRY RAJAHMUNDRY Mobile: 703-***-**** & 900******* acwb0d@r.postjobfree.com

Certifications

Hp-Compaq all Model Note books (Trained and Certification done in HP Partner Portal)

Hp Low end, High end and Large format printers (Trained and Certification done in HP Partner Portal)

Key Skills

Server Hardware, Various Storage & Symantec Backup solutions Deployment

Service desk Management

Project Management

Process awareness

SLA Monitoring & Escalation

Regulatory Compliance

System Integration, Planning & Deployment

Multi project handling

Education

B.Sc.Electronics, 1995.

DCA Diploma in Computer Application, 1997

IIHT(INDIAN INSTUTE OF HARDWARE AND TECHNOLOGY, 2001

Handled HP projects In Maha Electronics

1.Incomtax Project

2. Bank of India Project (Core Banking)

3. Bank of Baroda Project(Core Banking)

4.United Bank of India Project

5.Central Excise Project

6.Andhra Bank Project(Core Banking)

7.Lic Project

8.Cris Project

9. Sro Project

10.Sold Hp-Compaq Optional spares reach our monthly targets

11.Maintain 40 Engineering college and end users, walk-in customers

12.Sterlite Broad Band Project(Instillation and Configure Hawaii Broad Band equipment (Bsnl Broad Band Project)

13. Drive 14 members Service team

Taken post Warranty and Care packs for HP-Compaq Products

Maintain Customer C-Sat in Every Month 100% Rating in HP call back team

Maintain HP BFT table in every Month 95 to 100 Points

Maintain the good repo in HP team (PAM,Focal)

Handling It Junction Projects

1.DCCB Core Banking (DISTIC COPARATIVE CENTRAL BANK) EAST & WWST GODAVARI

2.Meeseva Project (West and East Godavari)

IT Infrastructure:

Project Management,Networking and system consultation

Network and System specialist whose qualifications include a degree and post graduate diploma in computer science and application, Server Hardware, Storage installation & maintenance, Symantec Backup technologies and best practices.

Ten years of experience in IT service industry and deployment of solutions for Hardware, Software and Networks. Well on hand experience on Service desk project management.

Technology Summary

Server Hardware :

HP Proliant, Blades & Rack, IBM X series, System S center and DELL Power EDGE rack & Blade servers.

Storage Technology:

Various models of HP

Software:

Windows, Linux Operating systems, Symantec Backup solutions.

Previous Experience

Innovative’s Information Technology,Rajahmundry

Customer Support Engineer It : In charge for servers, Storage, hardware/software installation and troubleshooting, backup activity, Network uptime at site, Internet and

e mailing solutions. Responsible for site IT infrastructure, design intranet and internet at site as per the business requirement September’1996 – May 2004.

Maha Electronics Pvt Ltd,

(HP Compaq ASP)

Rajahmundry

Worked as Resident Customer Support Engineer Handled onsite calls SLA monitoring, multi project handling, Dr.Reddys, InfoTech.

June 2004 – February 2006.

Maha Electronics Pvt Ltd,

(Hp Compaq ASP)

Rajahmundry

Maha Electronics Pvt Ltd,

(Hp Compaq ASP)

Rajahmundry

Maha Electronics Pvt Ltd,

(Hp Compaq ASP)Rajahmundry

Team Leader-Dr. Reddy’s Laboratories Helpdesk Responsible for all IT hardware issues at DRL Yanam (Pondicherry) location.

March’2006 - Dec’2006.

Working as Customer Support Engineer Maha Electronics Rajamundry (HP –COMPAQ ASP) from January 2007 to 2009 May (Onsite and Bench operations)

Working Team lead & Branch Operations Maha Electronics Rajahmundry

(HP-COMPAQ ASP)2009 May to 2012 June

It Junction Services Working as a service coordinator

Rajahmundry July 2012 May 2013

Sysnet Technology Site Engineer & System Administrator

Rajahmundry

(Galax Smith line Consumer Handle all Hardware,FM Support,

Health Care) Server management,Backup management

On B Half IBM Network Management

May 2013 to October 2014.

Diebold Systems Pvt Ltd Working ATM Field engineer at Bhimavaram

Hyderabad (ATM Industry) Location Maintain 150 ATM BD&PM call. Instillation

of New ATM’S November 2014 to March 1016

Forbes Technosys Limited Working ASM-TSS Andhra Pradesh State

Vijayawada (ATM Industry) Monitoring Calls, Calls assigning Engineers,

Escalation Handling, Revenue Generating

Roles and responsibilities

System Hardware: Categorized in several different ways and approach a defined type of hardware according to the customer environment. Worked on various models of workstations branded and unbranded systems.

Server Hardware: Assembling, Installation, troubleshooting of various branded servers HP, IBM & DELL; Tower models, Rack mounting models &. Firmware, Bios and required patches updating for all models.

Operating Systems: Microsoft Windows NT, 2000 adv. server, 2003 & 2008 servers; Red Hat Linux and Novell NetWare 4.12.

Network experience: Having good experience on Switches, Routers and modem configurations, Firewall maintenance, Leased line maintenance with various vendors.

Infrastructure: Lead comprehensive hardware infrastructure and backup software upgrades (e.g., server/storage upgrades) for various midsize and large companies.

ATM Industry :Install and configure new ATM’S Attend BD & PM call Hands of experience in ATM Industry

Working Traits

Hardware and Software Technologies

Hewlett Packard Tower Servers: ML 110,150,330,350,370,530,550,570 &1500 series.

Hewlett Packard Rack Servers: DL 160,180,380, 390 series.

IBM servers

DELL Servers

Storage : HP MSA libraries (MSA 1000, 2000, ) with SAS & SATA

Storage : IBM AND HP

Microsoft Servers 2000,2003,2008

Symantec Backup EXEC 11d,12d,12.5 ver & 2010

HP Data protector backup software

Remote Desktop Tools, Dame Ware and Team Viewer, Lync, Microsoft Office communicator

Good Experience in Diebold ATM’S

Personal Information

Father’s Name

K L N SASTRY(LATE)

Date of Birth

29-08-1974

Marital Status

Married

Languages known

Telugu, English

Hindi(Understand But unable to speak fluently)

Nationality

Indian

Thanking You Sastry. K

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