R O B E R T G R E E N, M B A

**** ******* **. *** *****, CA. 92124

951-***-**** • acwaxn@r.postjobfree.com

Professional Summary

An experienced and versatile Operations Management specialist with extensive expertise in :

Personnel and Budgetary Management

Profit Growth and Sales Initiatives- Achieving Desired Results

Leadership Development and Mentoring

Fluent in interpreting, analyzing and forecasting financial budgets in a highly competitive and evolving environment • Monitors and adjusts major expense lines on Profit and Loss Statements, including wages, supplies / materials costs and marketing sales budgets and goals • Directs supervisory team in facility operations and company direction • A confident and conscientious decision maker influenced by established site and corporate goals in complete congruence with state and federal law • Focuses on relationship building that fosters cohesive teams and leverages talent, driven by the pursuit of customer satisfaction • An overall cost-conscious, detail-oriented, and personable leader with a proven track record of seamless operational functionality and achievement of corporate goals • PROFESSIONAL EXPERIENCE

Copart ● San Diego, CA

Facility achieves more than $15.2 million in sales annually. Copart is the leading company for all real- time salvage auto auctions, with an operational focus of customer satisfaction and innovation to provide legendary service to all internal and external customers. Copart was named the #1 company in America on Deloitte’s “The 100 Exceptional Companies” top companies’ rankings. General Manager, 2012- Current

Lead the financial performance of the facility, ensuring that budgeted sales, profit, wages and other expense lines were achieved ; created and implemented plans to improve overall performance of the facility. Facilitated daily operations of facility, including but not limited to: hiring and interviewing of new associates, safety and compliance as stipulated by California state laws and company direction, human resources compliance, asset protection and auditing. Lead a team of 5 supervisors and more than 30+ direct reports.

Promoted to current position after 11 months with the company based on financial performance and growth of business at San Bernardino facility. Current facility in San Diego achieves nearly 50% more revenue and profit as previous facility in San Bernardino. Current Profit increase projected at $5.4 million dollars for FYE 2013, an 18% growth over FYE 2012. Currently tasked with the creation and development of action plans based on Key KPI and Best Practices for Western Division, consisting of more than 100 facilities, based upon my facilities overall performance.

Selected as Director of Special Operations Team for Fiscal Year 2014-2015. In this role I coordinate efforts of a hand selected team of 150 employees for company integrations of acquisitions / mergers such as QCSA, CrashedToys and DVAA locations that spanned across 18 yards in 6 different states. Also responsible for catastrophe responses for various weather events (hurricane, flooding, hail) in 9 different facilities and 5 sublots across 6 states, totaling 18,000 assignments in an effort to relieve local team members in need.

Received Copart’s Value award for “Ownership” at Global Meeting in Dallas, Texas 2014. One of only six awards presented to individuals who excel in their positions and contributions to the company.

Mentoring and developing newly hired managers / LDP (Leadership Development Program) managers. The San Diego facility is used as a training facility for newly hired LDP candidates for the Western Division. Managers are required to teach, train and develop the future leaders of the company by educating the newest members of management on facility operations.

FYE 2015: Selected by COO to created and develop plans for corporate redevelopment company culture project for entire company (project S.P.E.A.R.), created and implemented regional action plans to obtain KPI goals for facilities across the West Division resulting in immediate improvement in NPS (customer satisfaction scores), and several operational goals region wide. Worked with VP and HR directors in redevelopment of all company Job Descriptions / job functions for our company. Selected to be a part of the PCI Incubation Team where process improvements from across the company are analyzed, discussed and possibly developed for implementation. Selected by COO and VP of Operations to take leadership on an analysis for the companies three major operational initiatives for FYE 2016- Winterm replacement, New Phone System and Yard Mobile Receiving.

Received Copart’s Chairman’s Awarded by Founder and President at Global Leadership Conference October 2015, for overall Operational Excellence. This new award was given to only 3 employees in the Company.

National University • San Diego, CA

National University is the second-largest private, nonprofit institution of higher education in California and 12th largest in the United States. Based in San Diego, California, National University offers a wide range of educational opportunities that will help you earn your associate’s, bachelor’s or master’s degree or teaching credential. Choose from a variety of online degree programs or from our more than 45 convenient locations throughout California and Nevada. Adjunct Professor, 2013- Current

Adjunct Professor for the School of Marketing and Business for National University. This position is something that I do in my spare time. As a professor I enjoy teaching the future business leaders, and sharing my knowledge and experiences with the students. Currently I lecture courses on: Strategic Management, Business Ethics and Law, and Principles of Management. In 2015 I will begin lecturing for the Marketing Department as well.

Copart • San Bernardino, CA

Facility achieves more than $5.7 million in sales annually. Copart is the leading company for all real- time salvage auto auctions, with an operational focus of customer satisfaction and innovation to provide legendary service to all internal and external customers. General Manager, 2011- 2012

Lead the financial performance of the facility, ensuring that budgeted sales, profit, wages and other expense lines were achieved ; created and implemented plans to improve overall performance of the facility. Facilitated daily operations of facility, including but not limited to: hiring and interviewing of new associates, safety and compliance as stipulated by California state laws and company direction, human resources compliance, asset protection and auditing. Lead a team of 4 supervisors and more than 10+ direct reports.

P+L and operations excellence, increasing Net Sales by more than 13% and Profit by more than 22%.

Implementation of controlling spending costs on controllable GF accounts, process improvements and overall growth of business, financials have proven to be a strong point for the yard financials. Developing plans for process improvement and implementation of plans have been a strong point in the consistent increase of all audit scores. Sam’s Club • Riverside, CA

Facility achieves more than $87 million in sales annually with a customer base of more than 60,000. A warehousing and retail service based industry, with operational focus on low cost operations to drive bottom line results.

Fresh Manager, 2010-2011

Oversees and implements the execution of food safety standards, cold chain compliance, and food merchandise quality in all fresh areas. Complete profit and loss statement responsibility of multiple units including meat, bakery, deli, café and produce departments. Ensures the fresh areas forecast for production, on-hand supplies, and current stock is in line with company expectations and facility budgets. Manage a team of 5 supervisors and 40+ direct reports. Departments will achieve more than

$22 million in annual sales, with more than $4-5 million in overall profit.

Reduction of supply costs by 37%, resulting in more than $147,000 in additional profits through management of inventory- COGS and overall supplies.

Profit improvement over fiscal year 2009-10 by more than 47%. Utilized resources from Advantage Sales and Marketing, the in house demo team to leverage product sales and profitability, selected specialty items and sales drivers depending on seasonal business /six rights of merchandising. Lead facility management in profit improvement.

Implementation of Production Planning reduced damages and stales from 9% of sales to below 3%, resulting in additional profits and departmental efficiency. Grocery Manager, 2008-2009

Oversees merchandising operations for grocery departments. Ensured appropriate service levels and effective merchandise presentation to maximize sales opportunities. Ensured accurate and competitive sales pricing, maintained in-stock and inventory levels as to the needs of the business and requested merchandise that met the needs of the community.

Worked with key customer accounts to grow truckload sales by 22%, to more than

$300,000.

Rated “Exceeds Expectations” during all club tours with regional and divisional executive management teams.

Sam’s Club • Ontario, CA

Facility achieves more than $101 million in sales annually with a customer base of more than 77,000. A warehousing and retail service based industry, with operational focus on low cost operations to drive bottom line results.

Overnight Merchandise Manager, 2007-2008

Managed inventory flow process for facility to ensure merchandise was replenished and in-stock at all times. Collaborated and established relationships with external partners ( i.e. buyers, DSD suppliers and vendors) to maintain effective and creative merchandising in the warehouse. Trained and developed a highly product and engaged team of 20+ individuals and 2 supervisors.

Improved overall standards and efficiency through training, mentoring and accountability of team, as seen in a 12% gain of SPLH (Sales Per Labor Hour) of the team.

Mentored and promoted three direct reports into supervisory positions. Engagement score increase from 48 to a 72, top ten percent in the company. Marketing Manager, 2007

Drove membership and sales growth in facility by visiting current business customers and potential customer’s places of business, building overall customer relationships inside and outside of the facility. Directed the management team in relationship development in sales visits and customer service. Trained and motivated a membership sales team on the value of membership and quality of Sam’s Club merchandise.

Consistently in top 5 Clubs out of nearly 700 Clubs internationally on selling Plus memberships, driving highest dollar profit revenues for club. Operations Manager, 2005-2007

Lead the financial performance of the facility, ensuring that budgeted sales, profit, wages and other expense lines were achieved ; created and implemented plans to improve overall performance of the facility. Facilitated daily operations of facility, including but not limited to: hiring and interviewing of new associates, safety and compliance as stipulated by California state laws, including hazardous wastes materials, human resources compliance, asset protection and auditing. Lead a team of 6-8 supervisors and more than 80+ direct reports. Supervised the overall staffing, retention, engagement, and compensation of all employees within facility. Mentored and Trained Personnel Coordinator in human resources compliance in congruence with California State Law. EDUCATION

Master’s in Business Administration (MBA) 2011, Global Business, University of Redlands. Redlands, CA

Bachelors of Arts 2005, Administrative Studies Marketing and Sociology, University of California- Riverside.Riverside, CA

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