June Giles

***A Mayland Avenue

Atlanta, Georgia 30310

404-***-****

acwaxm@r.postjobfree.com:acwaxm@r.postjobfree.com

mailto:acwaxm@r.postjobfree.com

Objective: Having the privilege of being employed by several companies, my expertise lies within the customer service professionalism, courtesy and positive results. With the ability to learn new information technology and adapt to new policies and procedures.

Experience:

2/2016-Present

DassoUSA/EasoonUSA - Customer Relations Representative – Atlanta, GA

Assisting Homeowners, Builders, Retailers and Distributors with hardwood and bamboo flooring, bamboo decking and siding needs

Providing quotes and appropriate quantities based on square, linear or board feet

Face to face presentations, demonstrations and closing sales

Processing orders using SAP One and OS Logistics 3P via weborders or emailed

Quality Control to ensure all orders are accurate before departing warehouse

Processing payments using Authorized.net and First Data

Setting appointments for LTL and truck load pick ups, cancellation and routing changes

Maintaining warehouse showroom

Assisting with sample kits for bamboo decking and siding

6/2013-Present

Georgia Community Support & Solutions – Direct Care Provider – Atlanta, GA

Providing direct care for special needs individual – 1 on 1 ratio

Perform or assist service recipient with personal hygiene as needed (bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and service recipient appearance). Personal care services that are assigned by a health professional may include observation, reporting and documentation of changes in the status of the person or in body functions. This may include reading and recording the persons temperature, pulse and respirations; other as needed personal care services, diabetes testing

Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.

Maintain current certification as required by Georgia Community Support and Solutions and State of Georgia

2/2005-9/2011

SynQ Solutions, Inc/Priority One Staffing – Client Services Rep II – Norcross, GA

Handled in-bound/outbound calls processing orders and expediting all customer shipping destinations updates, delivery dates changes via fax, email and by phone

Received Employee of the Month for Outstanding Customer Service

Supported Senior Director, Program Managers, Client Services Representatives and Receptionist

Assisted Call Center Manager with training new client service representatives

Provided Client technical support to end users account set up, password reset, location assigning and data reports

Assisted Program Managers with processing national promotional distribution orders

Communicated effectively with multiple departments for promotional distribution planning

Performed inventory maintenance including item set up, substitution parts, description accuracy

Processed new store merchandising kits for company and dealers locations

Tested trial orders for promotional items distribution and quality assurance

Processed backorder inventory, transferred, processed and completion within 24 hours

Planogram reset and merchandising of cell phones, laptops and other wireless devices

Assisted accounting department with return merchandise

Revenues from returns 150K+ company compensation

Provided excellent verbal and written correspondence skills

Proven problem solving, research and resolution skills

Education: Atlanta Technical College - Graduated 5/13

Phlebotomy Technician

Skills: Microsoft Word, Excel, Powerpoint, Great Plains Outlook, Office 365 and MiniOfs, SAP One, Customer Support/Service, Problem Solving, Research and Resolution

Contact this candidate