R I C H A R D A P A N T A L E ON

**** ****** *** **** *****, CA 90805

562-***-****

acwavx@r.postjobfree.com

IT (Information Technology )

Solutions-focused, team oriented Technical Support with broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations . Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity specially day to day Data processing and file upload. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.

Shipping Manager

Dedicated and technically skilled professional with versatile administrative and warehouse support skill sets to developed through experienced as a Shipping Manager, Client Services, Line Supervisor and Administrative Assistant to Senior Management

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction, help reach goals and deadlines all while keeping cost low. Offers advanced computer skills in Microsoft Office programs, Bartender (barcode label), Inorder (Main frame system ), UPS, FedEx and other shipping based programs/systems . Key Skil ls

Warehouse Management

Staff Training

Forklift (stand up )certified

Forklift (seat down)certified

Report & Document Preparation

Data processing

Spreadsheet & Database Creations

Inventory Control

E Commerce

Maintain all shipping system &

Computer in the facility

Generate barcode

Exporting/ Importing

Tradeshow coordination

Tradeshow sales rep

Production Line Supervisor

EDI /ASN Generation

Computer & Network admin

Experience

AMS Fulfillment, Valencia, CA ( Corporate Main Office ) 2010 to 2014 September Corporate Office Information Technology 2010 to Present

Involved in day to day Data processing and file upload from FTP server

Barcode generation use in EDI shipment

Troubleshoot Computer and Network connection

AMS Fulfillment, Santa Fe Spring, CA 2007 to 2010 Warehouse / Shipping Manager & Line Supervisor, October, 2007 to 2010

Fast paced production & pick /pack warehouse. Adapted to changes in a heavily customer driven environment. Lead and controlled the activities of warehouse/assembly personnel. Over see’s the processing of daily pick/pack orders including direct-to-consumers and retail, with knowledge of all domestics/international shipping procedures and retail routing guides. Assures all receiving, shipping, and inventory control is properly being managed and in a timely fashioned. Manages assembly lines with up to 45 employees keeping track of times and efficiency on the line. Reports hourly recoveries to Director of Operations, making sure revenue is always being protected.

Develop strategic approaches and creative solutions to cost effectively ship product.

Introduced production lined best practices and Improving shipping volume to provide a good recovery for the company.

Negotiated with shipping carriers to ensure the safe and cost effective transport of orders.

Resolved account discrepancies, delivery issues, and driver personnel complaints.

Established and maintained strong client base as a result of dedicated customer service activity BRASS LOGISTIC 2005 to 2007

Account Supervisor, /Shipping Supervisor 2005 to October 2007 (Company closed )

Managed a full-service department of 12 staff members encompassing Shipping & Receiving, Production Assembly, Pickers and Packers; monitored production equipment

Manage a client account Shop TV and TMW

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Played a key role in increasing retentions as well as satisfaction rate.

Monitor clients incoming and outgoing orders using Lingo & Wal-Mart Retail link

Coordinated all phases of shipping/receiving, storage, maintenance, inventory control,

Proficient in UPS, Fed-X, USPS, YRC, etc. computerized tracking systems.

Interact well with staff members; resolve problematic situations in a diplomatic manner.

Ensure total adherence to all Federal statutes regarding warehouse operations including OSHA regulations. LORENZINO COLLECTION INC

2003 to 2005

Warehouse Supervisor / Shipping Manager, May 2003 to October 2005 (Company down sized )

Hired to manage entire Warehouse, that design and ship Men’s apparel all over US

Teach and trained Shipping clerk how to use UPS, Fed-X, DHL, and Ontract computerized tracking system

Trade show coordinator and floor sales representative Education

VIVA VINTAGE SPORT NETWORK 2002

Job Training Technical Department ( with certification ) TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES 1997-2002 Bachelors of Science in Electronic and Communication Engineering SAINT JOSEPH COLLEGE

1994-1997

High School

PROFFESIONAL REFFERENCE

Contact # wi l l be Provided upon Request

Jason Irwin

AMS VP of IT

Paul Leyba

AMS IT Manager

Mike Page

Director of Operation of AMS

Lorena Abarca

Warehouse Manager of AMS

JANET BURNS

PRESIDENT /OWNER OF BRASS LOGISTIC

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