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Customer Service Office

Location:
Waldorf, MD
Salary:
negotiable
Posted:
August 23, 2016

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Resume:

Debra P. Gordon

***** ****** **** ****** Waldorf, Maryland 20602 (Home) 240-***-**** (Cell) 240-***-**** Goals:

To seek employment that will utilize my experience but will also allow for the chance to gain more knowledge towards self-improvement and advancement.

Experience:

U.S. Senate Superintendent's Office Supervisor: Marvin Simpson

February 2007-Present

Administrative Support Assistant December 2001- Present

Procure office equipment, furniture; and supplies, train employees on office equipment and work duties? Assist in all major projects, answer telephone inquiries, maintain working files perform receptionist duties; Post job announcements on the bulletin board and distributing to employee's when requested-serving as the training coordinator for all employees of Senate Office Building. In addition, schedule all training including re-certifications for positions that require special certification Serves as a communication liaison with persons and/or groups within and outside of the office with the authority to speak on behalf of any of the Directors regarding meeting schedules and other administrative issues Maintaining the Superintendent, Deputy

Superintendent, and Assistant Superintendent's appointment and activities. Reads incoming publications, regulations and directives and which may be important to the activities of the office or staff • Assists in the inputting into the computerized tracking system all incoming mail and routes mail to the appropriate individual for necessary action; identifying the correspondence that needs immediate action. Analyzes and evaluates on a quantitative or qualitative basis. In addition,effectiveness of programs or operations in meeting established goals and objectives. Maintained all working correspondence files for the Superintendent's. Planned and assigned priorities for major projects and tasks. Research and/or analyze unstable or complex program issues. Based on conditions and factors that related to the subject program and related programs, determine what information is required and collect from many sources. Review information, reconcile conflicting data, and devise new or modified methods to analyze findings. Develop recommendations and proposals. Provide guidance and advice within the organization concerning the subject program and related programs that require considerable adaptation and/or interpretation for application to internal issues and/or gaps, or where decisions about how to proceed are complicated by conflicting program goals and objectives. Present findings and recommendations on complex issues or problems impacting well-established programs, projects of limited scope, or facets of larger, complex projects and programs. Conducts interviews with supervisors and employees to obtain information about organizational missions, functions, and work procedures.

Toys "R" Us Supervisor: Bryon Howe

Customer Service, Cashier, and stocker October l, 2010, January l, 2011

(Part-Time)

Services as a cashier when needed, answer phones, assist with helping customers find toys, games, books and etc. for customers, managers, and employees as well. Responds to billing questions and payment matters that may occur during time of store hours.

Wal-Mart,

Cashier, CSM Customer Service Manager Supervisor: Silva Coleman

November -2006 October 2008

Services as a cashier when needed, answer phones, assist with helping customers

To have fabric cut. Conducts daily inspections to ensure that the assigned building is cleaned

And maintained according to the standards established. Conducts periodic inspections of the Operations, obvious safety hazards, fire alarms and fire prevention, and obvious maintenance

Problems. Working dependently supervising over 30 employees and cashiers on customer

Related problems and other issues that may occur. Coordinating lunches, breaks, and

Reassignments as well with completed work with only from an overall standpoint in terms

Feasibility, compatibility with other work, and expected results. Coordinates with the procurement office, budgeting and financial. On a day-to day task calling applicants to set up interviews for individual jobs

U.S. Senate Office Buildings Supervisor: Teresa McDonald

Time and Leave Clerk Helper as Needed April-2000 to May 20002

Performs general clerical duties for Time and Leave clerk (such as) updating (T&A) Time and Attendance sheets, recording appropriate time, in the accounting data system, filing to Time and leave sheets, collecting and organizing time and attendance records for Senate Office Building Staff.

U.S. Department Of Treasury Supervisor: James L. Jackson (Retired)

Secretary (Office Automation) July -1980 to July 1982 Time and Leave Clark

Serves as personnel management resource in the Department Of Treasury. Advises and coordinates the preparation of personnel action requests (promotions, transfers, separations,) including documentation and narrative justifications. Ensures that all documentation is in proper order for submission to the Human Resources Management Division. Maintains all records pertaining to this process and ensures that all requests for personnel action are properly submitted improper form and in a time fashion.

Maintained and closed out time and attendance master records for assigned employees with differing entitlements to leave, overtime; night differential, and holiday pay. Respond to inquires from employees and supervisors pertaining to individual leave accrual and use. Located source of error and if due to a time and attendance entry problem initiates and completes all appropriate correction and adjustment procedures. Scheduled appointment, answered phones: bi-weekly basis, inputs time and attendance and leave data indicating hours shift and leave

U.S. Senate, Service office.

Building Service Coordinator Supervisor: Natalie Teacher(Retired)

February-1999 to 2003

Answering telephones inquires, greeted clients and processed incoming and outgoing mail; maintaining an access roster listing for staff members and employees cleared for access to the assigned suite of rooms by Senators, Committee heads; or organization heads, prepare work request's from either direct verbal; RFA letter's, telephone or through electronic RFA mail. Creates reports and other documents, to resolve complains or problems; maintained office supplies, reconciled three bank accounts; reconciled investment statements, disbursed wire transfers; make hearing room arrangements, for set up's for hearings and meetings or/and any event that was to occur. Performed backup receptionist duties.

U.S. Senate, Subway Division April 1997- 2004

Subway Operator, Electromotive Equipment Mechanic Work

General Foreman: David Hollifield (Retired)

Operate manual subway cars on a rotational schedule and as needed basics, perform maintenance on subway cars; performs other duties as assigned. Works with appropriate personnel to isolate software or computer component failures; use information displayed on the computer screens in this effort, monitors the system for alarms and takes actions based upon the alarms to ensure the continued safe operation of the subway system; Operates a subway public address system to keep passengers.

U.S. Senate Inventory Management Division, Supervisor: Dennis Campbell

Supply Technician, February 1993 to March 1997

Keeping an account of all shops inventories. Assists in conducting the physical inventory of all property and materials. Answered telephone's and transfer calls to appropriate staff. Typed, revised; and amended memorandums and other documents, conducts extensive searches for records when initial searches have been unproductive. Performed general administrative duties for Manager including greeting visitors, scheduled appointments; maintain files and answered correspondence, maintained resume date bank (entering and updating) and perform special project as required. Reviews all purchase requests for completeness and appropriateness. Prepares purchase requisitions, recommendations for engaging experts and consultants, and Requests for Proposals (RFP) to ensure adequacy of resources in meeting deadlines and schedules. Coordinates with the procurement office on the purchase of major items. Follows up to ensure that responses from organization's support offices are complete and timely. Maintains online and paper inventory records. Arranges order and delivery of items.

Reviews and approves for payment invoices and related documents, verifying that services have been performed, or products received, billing information is correct, and all goods/services are received prior to forwarding for payment. Assures that appropriate receiving reports are prepared and processed. Investigates circumstances and determines appropriate action when discrepancies are identified; notifies vendors in writing of decision to adjust or withhold payment when billing exceeds contracted amount or documentation is insufficient. Responds to billing and payment questions or issues raised by vendors.

U. S. Department Of Justice Supervisor: Melvin Wiggins (Retired)

Computer Operator, October 1983 to July 1984

Develops a training database and OSHA record keeping database. Operating the database tape drives, changing and rerouting jobs. Performs workload database staffing analysis of all divisions and branches. Develops implements and maintains method of tracking. Taking print jobs off the printer to be distributed to different government agencies (such as) IRS. Performed general administrative duties, (such as) greeting visitors, filing of the Justice Departments microfilms; answering phones, typing in codes for print jobs to run of the database for the Justice

Department. Tracks all projects in the microfilm area and coordinates update with applicable Project Managers and jurisdiction coordinators. Serves as principle administrative advisor on administrative support functions including records, management, directives, forms files and various other forms of documentation.

Education:

Prince George's Community College

AA, Computer Information System 8-83 to 8-84

Earned 90 semester hours

University of the District of Columbia

Credit-Major Course 9-86 to 5-87

Earned 20 semester hours

USDA Undergrad School

Washington, DC 10-92 to 9-95

Earned 18 semester hours

Facility Management Training

Gateway Program, I, Il 9-99 to 12-2001

English Level 1, Business English, Math, Blueprinting Level 1, Electrical I and 2

GS Grad School

Credit-Major Course 9-2001 to 5-2002 Earned 44 semester hours

Skills:

* Customer Service and Microcomputer. * Typing 50 wpm.



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