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Customer Service Management

Location:
Johannesburg, GP, South Africa
Posted:
August 23, 2016

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Resume:

PERSONAL INFORMATION

Surname : Xekwani

First names : Vuyisile Josias Innocent

Date of birth : 04 June 1980

Identity number : 800-***-**** 084

Sex : Male

Marital status : Single

Dependant : Three

Nationality : South African

Driver’s licence : Code B

Health : Excellent

Religion : Christian (Methodist church)

Home address : 348 Mokoena Street

Dewetsdorp

9940

Languages : Xhosa

Sesotho

English

Afrikaans

Contact number : 079-***-**** / 073-***-****

OBJECTIVES

Experienced and responsible individual seeking a good job opportunity were my skills can contribute to company’s benefits.

WORK EXPERIENCE

Pep Stores – Dewetsdorp

Casual

2004-2005

First National Bank

Bank Cashier

August 2005 – September 2015

Receiving and processing all incoming payment; wire transfers, cheques, bank overdraft. Also handling all cashiers related enquiries from clients either in person, by phone or written correspondence.

Duties:

Offering excellent customer service to the Building societies members.

Daily cash and cheque handling including foreign payment.

Ensuring that the tills balance up at the end of the day.

Working effectively as part of a hardworking and customer driven team.

Processing all incoming deposits or withdrawals.

Handling all cashier related enquiries from customers.

KEY SKILLS AND COMPETENCIES

Excellent communication skills to build relations with customers face to face.

Ability to organize and prioritize a busy diary.

Good literacy and numeracy skills.

Can handle large amount of cash efficiently and accurately.

Flexible regarding your working hours

Effective time management and able to priorities.

Ability to review and resolve the ADT and ATM machine.

CARRER EXPERIENCE

Handling all transactions and billing terms effectively.

ACADEMIC QUALIFICATION

Metsimaphodi Sec. School – Grade 12

Dewetsdorp

9940

051-****-***

Milpark Business College

Introduction to Economics Business Management

Currently busy with national certificate in banking.

SUMMARY OF QUALIFICATION

Strong and diplomatic customer service skill.

Good team player and negotiator, presentation skills.

Thorough knowledge of bank products and services.

REFERENCES -

FIRST NATIONAL BANK

Ms. Anneline Matthews – Co-ordinator

051-***-**** / 082***-****

Mr. Elliot Sehobai – Branch Administrator

051-***-**** / 078*******

DECLARATION

I Vuyisile Josias Innocent Xekwani do hereby declare that the information rendered above is to the best of my knowledge true and correct. I also acknowledge that any incorrect information given above will result in the immediate cancellation of my application or employment.



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