Todd Wilmore

**** **** ***

Phone:610-***-****

Email: acwapr@r.postjobfree.com

SKILLS SUMMARY:

Configure, manage, monitoring and troubleshooting active directory security solutions as well as sites and services. Install/ support Windows 2000 Professional, 2003 Server and XP operating systems.

CERTIFICATIONS:

MCP, Microsoft 2000 Server, Professional and Active Directory

EXPERIENCE:

Shire pharmaceutical. Sept2015 to Feb2016

Desktop Technician

Responsible for installation and configuration of Windows 7 and 8

Helpdesk service using remedy tracking system

Mac ios, configuration of laptop and tablets android and I phones

Network security, voip for Cisco phones

Development and maintenance of customer relationship

Moves, change and upgrade of new and current customers

Escalation as required by sop

CTG Services Jan2010 to Feb2011

Deskside Technician

Responsible installation configuration of Windows 7 from windows 2000 and XP

Racking stacking and configuration of 2003 and 2008 server, active directory, and exchange

Outlook configurations, networking printers, blackberry and palm pilot telecommunications

Using Remedy ticketing system responsible for timely and accurate response time with clients

Responsible for help desk assignments and remote desktop.

University Of Pennsylvania Hospital Feb2007 to Oct2009

Desktop Technician

• Responsible for configuration and installation of office 2007, crystal reports, Advantage and lotus notes

• Installation configuration and networking of dell, lanier and HP printers

• Upgrading of operating systems from Windows 2000 professional to XP and Vista

• Hardware changes, user adds, moves, and changes using Active directory

• Server racking and stacking and configurations.

CMS Company Oct2006 to Jan2007

Desktop Technician

• Responsible for upgrade and installation of pc's and laptops.

• Configuration of user accounts, Outlook configurations, ghosting images locally and from network using LANDesk.

• Installation and configuration of hardware devices, drivers, network connections, and storage devices.

Legg Mason Sep2005toAug2006

Desktop Support Technician

• Responsible for Identify, research, and resolve technical problems, track and monitor problems to ensure a timely resolution.

• Set up, configure, and support desktops in Windows 2000/ XP/2003 environment.

• Ghost and LANDesk images from network antivirus & firewall functionality, using Active directory, and laptop hardware.

• Recommend upgrades, patches, and new applications and equipment

• Provide technical support to end users while maintaining a high level of customer satisfaction

School District of Philadelphia Jan2005 to Dec2005

Desktop Technician

• Responsible for configuration of racking and installation of Gateway 4 way

and Blade servers.

• Configuration and installation of Windows 2003 server, XP, 2000

Professional operating systems, Lotus Notes and Crystal reports.

• Management of user accounts, Outlook configurations, support installs MS

Operating systems on new desktop, upgrade current desktop, migrate

applications, troubleshooting, setting up network connectivity Internet

Explorer and passwords and policies in an Active Directory Managed

environment.

• Configuration and installation of network printers Palm and Blackberry.

• Ghosting images locally and from network.

Temple University Hospital Apr2002 to May2004

PC Technician

• Responsible for imaging, replacing hard drives, troubleshooting network, GPO

connections, installing operating systems, managing new and previous user

accounts.

• Configuration and troubleshooting of hardware, IP installation for

printers and other equipment..

GlaxoSmithKline Nov2000 to Apr2003

Desktop Support Technician

• Installed Windows 2000and XP operating systems, Configured using Active directory while troubleshooting access to resources, hardware devices, drivers, network connections, and storage devices.

• Configured and troubleshot the desktop environment.

• Implemented, monitored, and troubleshot securities, conducted

administration of resources, managed and troubleshot accesses to shared

files and folders and connected to local and network printers.

• Configured and managed file system (NTFS), Implemented, managed, and

troubleshot hardware devices and drivers in association with network

protocols and services.

• Monitored and optimized system performance and reliability.

Pennsylvania Department of Transportation Apr1995 toJul1999

Customer Service/Driver License Examiner Asst.

• Administered driver license exam, created photo Identifications,

transferred driver licenses from various states, collected related fees,

helped clients complete correct forms, and generated related reports.

Downingtown National bank Nov1992 to Apr1995

Computer Operator

• Ensured connectivity within the Windows 95, 98, and NT.40 with all

hardware and software devices via (IPX/SPX).

• Ran daily jobs, created and generated narrative and text reports,

maintained logs, created views and indexes and ensured the client services

were maintained utilizing the UNIX operating system.

• System backups on Unisys V301 operating system and MAC ensuring that LAN

ran within parameters and monitored system configurations.

• Fielded phones and effectively communicated instructions to ensure client

connectivity to all related devices.

United States Navy Jan1987 to Dec1991

Data Processing Technician

VAX System Manager

• Thread maintenance, configured network correlation tables, created user

accounts and managed all hardware devices, ensured system operated within

SOP parameters.

• Installed hardware devices. printers, modems, mother boards and

hard-drives in standalone PC network environment.

EDUCATION:

DPT Business School Apr2001 to Dec2001

Philadelphia, Pa.

Technical Degree in Network Administration

Drexel University Sep1993 to May1997

Philadelphia, Pa.

Associates Degree in Computer Science

NMITC Jan1989 to Mar1991

Certificate in VAX/VMS System Management

Minor in System Administration

I.B.T Business School Jan1986 to Jan1987

Philadelphia, Pa.

Technical Degree in Computer operations

Solaris 8

Benjamin Franklin High School Sep1981 to Jun1983

Philadelphia, Pa.

High School Diploma

Military:

United States Navy Jan1987 to Dec1991

Honorable Discharge

Data Processing Technician

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