FELICIA G. BALMASEDA

**** **** ****** *******, ******** 60657 312-***-****

acwako@r.postjobfree.com https://www.linkedin.com/in/felicia-balmaseda SUMMARY

An accomplished and resourceful IT manager, with extensive experience in master data management, business process management, data visualization, software design and solutions, outsourcing, vendor relations, service delivery, SOX compliance, BI analytics, reporting, and data-mining. Leverages analytical and forward-thinking skills to centralize frameworks and deploy solutions. An adaptable and dedicated producer, who implements tools, creates data-driven solutions, and ensures data accuracy and integrity, while supporting company objectives.

TECHNICAL SKILLS

Oracle and MS DBMS, MS SQL Server, Oracle SQL Developer, Teradata, Alteryx, SAP Data Services, Tableau, QlikView EXPERIENCE

HOSPIRA/PFIZER, Lake Forest, Illinois

Senior Manager, Enterprise Information Management, Data Management Center of Excellence, 2012-2016

Created programs for consolidation of disparate data elements, systems, and processes into common framework by aligning business units toward integrated master data management solution.

Provided data governance and stewardship, data quality and analysis, data architecture, design and security, business intelligence, and metadata management.

Developed data management framework around enterprise HR master data to support various business and IT functions. Created processes, procedures, controls, and policies for HR data elements to ensure data accuracy and integrity, including identity and access management, global security, ServiceNow, SAP, SuccessFactors, and ISOtrain.

Formalized collection, maintenance, and provisioning of corporate location master data, combining IT, R&D laboratories, manufacturing facilities, and HR locations into a single source.

Established data management framework for implementation of product and registration tracking system. Coordinated all data migration and data verification, including affirmation of acceptance and rejection criteria for project.

Supported commercial, sales and marketing, supply chain, quality systems, enabling functions, and device business users on various BI projects.

Designed and implemented sales dashboards and reports, using Tableau server and reader. Managed all reporting life- cycle activities, including requirements-gathering, report development, data verification, UAT, and training. VALCOM, Itasca, Illinois

Director of WebSPOC, Project Management, 2005-2012

Led successful development and implementation of Information Technology Service Management (ITSM) software products, including managing all activities related to application deployment.

Established global IT deployment program for international banking organization, incorporating ITSM application to install computing equipment without any business interruption across U.S. branches.

Implemented global support strategy for Oracle and SAP ERP software rollouts. Centralized ownership and management of support initiatives to deliver quality support through resource rightsizing, restructuring, and coverage expansion.

Guided customer success through business process design and analysis, as well as development of customized business solutions. Improved customer processes through implementation of business process reengineering and quality management initiatives.

Managed software development life cycle of WebSPOC product suite, directing customer implementations as ITSM tool. Felicia G. Balmaseda, Page 2

DK SYSTEMS INCORPORATED, Chicago, Illinois

Executive Vice President, 1993-2004

Drove revenue and profitability increases through design of software solutions for IT service management.

Managed software development life cycle of DKHelpDesk and DKInventory Manager product suite, directing customer implementations as ITSM tool.

Identified and implemented software functionality improvements through business process analysis while working directly with customers on business requirements.

Grew and retained customer base through management of sales and marketing departments.

Directed and maintained software products to ensure commercial appeal in marketplace. EDUCATION

UNIVERSITY OF WISCONSIN, Platteville, Wisconsin

M.S., Project Management, 2012

DEPAUL UNIVERSITY, Chicago, Illinois

M.S., Computer Science, 1988

NORTHEASTERN ILLINOIS UNIVERSITY, Chicago, Illinois B.S., Computer Science, 1981

CERTIFICATIONS

Six Sigma Black Belt, 2008

ITIL, 2004

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