Sophia Dumond

Executive Assistant

Boca Raton, FL 33428

acwagu@r.postjobfree.com

561-***-****

Performance-driven; I have insightful administrative and customer service background with proven ability to achieve and exceed all revenue and business-development goals in high-pressure environments. I often go above and beyond basic administrative tasks and takes on multiple projects at once. I have excellent work ethic and strength in boosting company morale. I continually maintain a positive attitude while interacting with demanding clients. I also serve as the primary point of contact for both in-house and external phone and website queries.

Work Experience

Executive Assistant

Xacti Global, LLC

2011 to 2015

• Preserve customer confidence and protect operations by keeping information confidential

• Perform filing, data management, drafting and editing office memos

• Prepare correspondence

• Maintain VP appointments schedule by planning and scheduling meetings, conferences and

travel arrangement

• Screen, check and respond to VP calls and emails

• Assist with all other office administrative duties including HR department

• Effectively interviews and selects a qualified number of personnel as required to meet

company needs

• Audited each employee file to update incomplete and missing paperwork in a timely manner

• Maintains current knowledge of and ensures that Human Resources Department complies

with Company's policies and procedures and state and federal laws

• Verified background Screening, Professional License and References

• Responsible for maintaining the confidentiality of all personnel records in accordance with

federal and state laws

Administrative assistant

Travel Pro

2008 to 2010

Consistently exceeded established account development and revenue-generation goals.

• Provided training and coaching to new employees

• Handle all incoming and outgoing packages

• Transmitted information or documents to customers by mail, facsimile or through email

• Provide weekly reports to my reporting manager to ensure sales accuracy

• Respond and resolved customer complaints via phone or email

• Maintain effective filing system for all correspondence, reports, meeting minutes and other

company documents

Customer Service Specialist

Sunpass

2006 to 2008

I served as key team member in the customer service department. Established and maintained strong relationship with customers to drive revenue growth.

• Operating multi-line phone system

• Answer and transfer calls to correct party

• Team leader/Mentor

• Supervised 10-15 employees

• Monitor employee calls to ensure outstanding customer service was provided to our clients

• Assist managers with daily reports

• Oversees and administers performance evaluations to ensure that all employees are given

performance evaluations at the appropriate time

• Consistently maintained 100% or better of established production goals

• Provide highest level of customer satisfaction

Education

Bachelor in Business Management

University of Phoenix - 2014

Fort Lauderdale, FL

Skills

• Professional phone etiquette • 45WPM typing speed • Excellent verbal and written skills • Articulate and well spoken • Speak French, Creole and English • Excellent planner and coordinator • Works well under pressure • Appointment setting

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