Damon Clark

**** ****** ** ***# ***

Temple Hills MD, 20748

H: 301-***-****

C: 301-***-****

E-Mail: acwael@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Networks - LAN/WAN, 10-Base T, Pier-to-Pier, 4/16 Token Ring, Twisted Pair Ethernet, TCP/IP, RAS

Hardware -Compaq Proliant 800/1600 servers, System Pro 386 & 486, HP Net Servers, Banyan CNS, IBM PS/2, Compaq Deskpro, Dell Optiplex, Power edge series servers, IBM workstations, Compaq Armada, Dell Latitude, IBM ThinkPad portables., Gateway desktops All-in –one, Dell secure mobile workstation laptops, E4300, E6500, 6320, 6330,7440 and Windows Dell tablets.

Operating Systems – Windows 9x/2000/XP Professional/Windows 7, Windows 8, Windows 10, Citrix Windows Terminal Server, Blackberry Manger, BES 12.

Security Software (Alarms & security Cameras) VEREX Monitor ISM Director, Net Vision

Backup Software - ArcServe, Legato, Backup Exec

Helpdesk Software - Vantive, Support Magic, H.E.A.T, Remedy, Magic Service Desk, HP Openveiw Service Center, Service Now, JIRA

Security Clearance – N/A

EDUCATION/CERTIFICATIONS

MCDST - 05/10 – Windows XP

ITIL v3 Foundation -11/10

CAREER EXPERIENCE

CACI Corporation (IT Contractor for Executive Office of the President) 02/16-Present

Technical Support Technician 3

Used the following platforms and programs:, Windows 7, Windows 8, BES 12, MS Office 2003.,2007, 2010. 2013,

Office 365, Good Messaging.

Responsible for immediate desktop support, for White House Executive Personnel in the West Wing and East Wing.

Responsible for BES 12 server administration, wireless blackberry activation setup, and blackberry desktop manager configuration, for White House Executive Personnel in the West Wing and East Wing.

Responsible for desktop maintenance, hardware/software support, for White House Executive Personnel in the West Wing and East Wing.

Responsible for IP configuration and assignment, within the LAN for network printers, for White House Executive Personnel in the West Wing and East Wing.

Responsible for creating network printer queues, for White House Executive Personnel in the West Wing and East Wing.

L-3 Communications (contractor for Executive Office of the President) 09/08-02/16

Senior IT Specialist

Used the following platforms and programs: Windows XP Professional, Windows 7, Windows 8, Blackberry Manager 5.0, MS Office 2003.,2007, 2010 and 2013

Responsible for immediate desktop support, for White House Executive Personnel in the West Wing and East Wing.

Responsible for blackberry manager administration, wireless blackberry activation setup, and blackberry desktop manager configuration, for White House Executive Personnel in the West Wing and East Wing.

Responsible for desktop maintenance, hardware/software support, for White House Executive Personnel in the West Wing and East Wing.

Responsible for IP configuration and assignment, within the LAN for network printers, for White House Executive Personnel in the West Wing and East Wing.

Responsible for creating network printer queues, for White House Executive Personnel in the West Wing and East Wing.

Unisys (contractor for Executive Office of the President) 11/06-09/08

Desktop Support Technician

Used the following platforms and programs: Windows XP Professional, Blackberry Manager 4.1, MS Office 2003.,2007, and 2010.

Responsible for immediate user support.

Responsible for blackberry manager administration, wireless blackberry activation setup, and blackberry desktop manager configuration.

Responsible for desktop maintenance, hardware/software support

Responsible for IP configuration and assignment, within the LAN for network printers.

Responsible for creating network printer queues

First Information Technology Services 05/05-11/06

System Administrator

Used the following platforms and programs: Windows XP Professional, Windows Server 2000, 2003, Linux Suse, Fedora, Exchange 2003, MS Office 2003.

Responsible for end user support.

Responsible for network maintenance and administration on daily basis.

Responsible for server, pc configuration and administration.

Responsible for IP configuration and assignment, within the LAN.

Responsible for implementing backup strategy plan for entire network

US Patent and Trademark Office (Contractor) 03/05-09/05

XP Migration Technician

Used the following platforms and programs: Windows XP Professional, Windows 2000, Windows NT, Exchange, MS Outlook, MS Project, RAS, Enterprise Altirius Migration software.

Responsible for migrating 10,0000 Windows NT desktop computers to Windows XP Professional, and Microsoft 2000 office package.

Responsible for configuring each user’s mailbox for Microsoft Exchange.

Implemented third party applications in which configuration adjustments were applied in order to be compatible with Windows XP

Administered and maintained, end user support.

F.E.M.A

Information Control Assistant 11/04-02/05

Used the following platforms, Windows 2000

Responsible for database record tracking, document imaging, manual filing, and records management

Responsible for accurate and timely placement of all records and files for each disaster.

Responsible for reviewing scanned correspondence and make appropriate referrals within NEMIS for disaster assistance.

Responsible for assistance in responding to requests for records and documents from NPSC employees and/or other Federal and State disaster assistance programs.

Human Services Specialist 09/04-11/04

Used the following platforms Windows 2000

Conduct scripted telephone interviews with applicants according to established procedures and enters information into a complex database in order to register for disaster assistance.

Determines applicants needs according to established procedures, and provides standardized referrals to appropriate disaster programs, community resources, and .orother Federal, State and local agencies

Provides basic information and explanations of Disaster Housing, Individual and family grant, and other programs to applicants

Records appropriate and necessary applicant detailed responses into the computerized National Emaegency Management Information system (NEMIS) database

Determines the status of applicants for assistance by researching case information in NEMIS

Updates applicant contact information as needed

J.A.C Hi-Tech Security (Oxon Hill MD) 04/03-09/04

Camera, Alarm, Software Installation Technician

Independent Contractor

Used the following platforms Windows 2000, Windows XP, Windows Server 2003

Responsible for installing Verex Monitoring ISM Director Software, server /client

Installation of camera equipment

Responsible for installation of Net vision camera software

Responsible for assembling and wiring sensor equipment

Responsible for LCD Keypad installation, configuration and training

Responsible for QA of all wired devices

Responsible for Point configuration software and hardware

United Water- (Atlanta GA) 07/01-02/03

Network Administrator

Used the following platforms and programs: Windows 2000, Windows NT, Exchange 5.5, MS Outlook, MS Project, Arcserve IT RAS, SMS, HP Openview, Symantec Ghost. & PC

Responsible for configuring user’s for remote access for windows based applications using windows terminal server.

Responsible for managing the Domain

Responsible for maintaining disaster recovery

Responsible for user and desktop support

Responsible for managing all server builds, desktop images, deleting and creating user and mailbox accounts (Exchange 5.5)

Responsible for administering RAS accounts, managing databases (Maximo, Cstar), citrix servers

Responsible for latest dat files for Virus scanning for all severs and workstations

Responsible for testing of software for windows 2000 Professional

Responsible for resolving trouble tickets, Tier 1, 2, & 3

Responsible for WAN configuration, for all sites

Responsible for administering telephone system

British Petroleum - BP (Atlanta, GA) 08/00 -07//01

Contracted NT Admin/Migration Specialist/Support Team Lead

Used the following platforms and programs:Windows 2000, Windows NT, Exchange, MS Outlook, MS Project, RAS, Enterprise Administrator, Vantive, SMS, & Symantec Ghost

Responsible for migrating 400+ Windows 95 desktop computers to Windows 2000 Professional, which includes Outlook 2000 and the Microsoft 2000 office package

Responsible for configuring each user’s mailbox for Microsoft Exchange

Administered and reconfigured databases through SQL server, reinstalled SAP application. Setup and configured JD Edwards’s software Installed and configured Citrix software to access mainframe databases. Provided FileNet support, for product distribution control and access to information objects, while working seamlessly with these products: Web Services, IDM Desktop, Capture Professional

Implemented third party applications in which configuration adjustments were applied in order to be compatible with Windows 2000

Administered and maintained, end user support

Supervised 2 network administrators, for Bubble support, with Windows 2000 Professional desktops

Department of Defense (Washington, DC) 10/99 - 07/00

Contracted Network Engineer

Used the following platforms and programs: Windows NT 4.0, Banyan Vines 8.5, Exchange, Symantec Ghost

Migrated Banyan Vines 8.5 network to Microsoft Windows NT 4.0

Build and setup servers, using EISA Configuration, to utilize RAID

Configured SCSI devices., Hard drives, floppy, zip drives, cards, and cd-roms

Configured and monitored checkpoint firewalls

Set up network alerts and submitted activity reports

Build, setup, maintain, and administer Oracle and SQL server databases

Maintained, & administered UNIX servers

Maintained all backup procedures, configuring and administering Legato servers & disaster recovery

Setup and managed all network servers and services.

Supported ticket database using support magic software

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