PROJECT MANAGEMENT QUALIFICATIONS

**+ years experience of planning, requirements gathering, gap analysis, documentation, creating and managing timelines, risk management, resource allocation and staff management.

15 + years experience collaborating effectively in a team environment. Flexible and open to changing needs and expectations.

7 + years experience working in a software implementation environment; managing as many as nine projects concurrently

7 + years experience in Full Lifecycle Recruiting and Sourcing of IT Professionals, specializing in Project Managers and Project Coordinators

Develop project plans, coordinating with the Implementation team and client teams to determine timeline and any additional client specific deliverables

Provide guidance to client project teams on Best Practices to mitigate risks for successful implementations

Present key stakeholders and project teams with any risk, assumptions, issues, dependencies; coordinating and communicating recommendations; alternatives and resolutions

MS Project, MS Office, OneNote, TigerPaw, SnipIt

PROFESSIONAL EXPERIENCE

Emporos Systems, Charlotte, NC 08/2014 to 05/2016

Project Manager

Responsible for full project life cycle; creating initial project plan, gathering requirements, performing gap analysis, determining dependencies, tracking budget and monitoring the execution of various activities required for enterprise-wide Point of Sales Systems to large-scale hospital pharmacy environments

Manage changes to project scope, through a formal change management process; determine impact to critical path; identify, analyze, and respond to project risks

Track progress and provide regular status reports, both internally as well as to clients, throughout the project life cycle.

Primary point-of-contact for all project related activities.

Manage client relationships and coordination of communications, activities and client deadlines with third-party vendors, including hardware vendors, pharmacy management system vendors, credit card processors and SIGIS.

Accomplishments:

Successfully managed fourteen (14) large-scale implementation or upgrade projects from cradle to grave within a fifteen (15) month period.

Member of the internal team responsible for re-designing project documentation, processes, procedures and Best Practices.

Managed the coordination of resources and timeline of a remote upgrade of multiple servers and 42 POS systems over 14 sites with staggered site operating hours, including a 24 hour site.

Developed the timeline and resource schedules for the onsite hard drive upgrade of 15 POS units at eleven sites across the state of Virginia, to be performed by two resources in 2 days.

Lowe’s Home Improvement, Fort Mill, SC 05/2011 to 08/2014

Flooring Project Specialist/Sales Specialist

Worked closely with customers to clarify their home project objectives and gather specific requirements. Provided clear verbal and written scope of work for all phases of their projects. Assisted in the timeline development of each clients’ project and developed contingency plans.

Reviewed vendor documentation and requirements thoroughly throughout each project to minimize risk during the project implementation. Monitored deliverables and followed up with responsible parties.

Maintained complete project documentation for each project phase for multiple clients. Ensured projects were on schedule and on budget. Maintained communication logs regarding each work package so the exact status and/or next step of the project could be clearly ascertained.

Mitigated risk when it arose. Implemented change orders when necessary and communicated needed changes with the client.

Coordinated activities and provided clear communication between product vendors, labor vendors and end users as well as the product procurement and delivery teams.

Provided guidance to ensure compliance with all internal and vendor procedures and standards.

Accomplishments:

Consistently ranked in the top 3 sales for the entire store

Developed professional and knowledgeable rapport with customers which, in turn, lead them to refer friends and neighbors for flooring projects.

P. Murphy & Associates Burbank, CA 09/2007 to 06/2010

Technical Recruiter

Recruited IT professionals for contract, contract-to-hire and FTE opportunities, focused in the placement of Technical Program/Project Managers (SCRUM & PMP), Business Analysts, Database Developers/Administrators, Network/System Administrators, Quality Assurance/Test Engineers, Information Security, Technical Support (Desktop, Help Desk, Call Centers), and Programmer/Analysts.

Sourced resumes, performed interview coordination, salary/rate negotiation, in-depth phone interviews and reference checking. Maintained strong Candidate Control through interview debriefs, regular status updates, and exit interviews.

Pre-qualified candidates to ensure client’s requirements, needs and expectations were met and the position was a strong fit for the candidate.

Maintained ongoing communications with the sales management team to ensure understanding of market trends, customer needs, product offerings and strategic direction.

Maintained all necessary record keeping for tracking the SLA of operations and management requirements.

Accomplishments:

Developed strong professional relationships with certain vendors and hiring managers as a result of the quality of the candidates sourced for them.

Developed strong professional relationships with placed candidates based on the thorough vetting process to ensure the right candidate was in the right position.

Spherion Technology (now Randstad) 12/2002 to 08/2007

IT Recruiter

Focused in the placement of IT professionals, specializing in Project Managers and Project Coordinators.

Communicated with vendor managers to gather requirements and more clearly define their needs and expectations.

Responsible for Vendor management, working with HR/Legal/Admin for resolution of all escalated issues.

Negotiated compensation with consultants in order to maximize profitability.

Ensured timely collections of documents, and problem resolution by working with appropriate individuals and management. Conducted performance appraisals of all onsite consultants.

Accomplishments:

Promoted from temporary Receptionist to full-time Recruiter after three months after successfully assisting in the urgent placement of forty Desktop Technicians.

Marin Theatre Company, and others, Los Angeles, CA and San Francisco, CA 1990 to 2009

Professional Theatrical Stage Manager (AEA)

Created and maintained project documentation such as project and procurement timelines, inter-team communications, daily progress reports, meeting minutes, risks and change control. Communicated information to all involved parties through written and oral communication, preparation of reports, creation of diagrams, drawings and sketches.

Identified risks, suggested ideas for mitigation and took necessary corrective action to mitigate risks before they arose to ensure a smooth running production.

Monitored deliverables from each team member, providing guidance when needed, to ensure deliverables were on time and on budget. Assessed team difficulties and complications and resolved them swiftly to keep things running smoothly.

Coordinated and facilitated all team and group meetings as liaison between all stakeholders.

Scheduled, planned and organized technical timelines.

Worked well with all, appeasing even strong personalities; often improving the relationship between management, designers and the actors.

Consistently showed strength in keeping all aspects of the production on track through strong communication, an attention to detail and a fearless approach to confronting and resolving problems.

Managed live performances on stage, making quick decisions, switching gears and multi-tasking.

CfMC Software Corporation, San Francisco, CA 1994 to 2000

Executive Assistant to the President (1999 to 2000)

Executive Assistant to the Vice-President (1997 to 1999)

Receptionist/ Office Manager (1994 to 1997)

EDUCATION:

GRADUATE CERTIFICATE IN PROJECT MANAGEMENT - Keller School of Management

- Leadership & Organizational Behavior - Project Management Systems

- Managing Quality - Contract and Procurement Management

- Advanced Program Management - Risk Management

EDUCATION OBJECTIVES:

M.S. Project Management (MPM), Keller School of Management (expected completion, June 2016)

PMP Certification

B.A., Theatre Arts, California State University, Chico – Chico, CA

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