LETICIA ROBERTS

** ****** ****** ***. *, Hyde Park, MA 0213 • Cell: 781-***-**** • acwa9j@r.postjobfree.com Professional Summary

Highly organized and detail-oriented Housekeeper with 6+ years of experience in commercial units, buildings and l + years cleaning private homes. Supplying a superior knowledge of all types of cleaning methods. Efficiently completing all tasks required, individually or as a team member, to the satisfaction of the client. Also providing 16 years support as an Administrative Secretary to a major College. Skills

• Fluent in [Spanish & English] • Personable and approachable

• Mentoring • Culturally-sensitive

• Administrative support specialist • Enthusiastic

• Excellent communication skills • Decision-making ability

• Customer service-oriented • Pleasant demeanor

• Accurate and detailed • Works well under pressure

• Excellent planner and coordinator • Flexible

Work History

HOUSEKEEPER/ 40 HOURS A WEEK/ 04/2011 to 8/2016

NEWBRIDGE ON THE CHARLES - 5000 GREAT MEADOW RD. DEDHAM, MA.

• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

• Polished glass surfaces and windows.

• Understands the practices surrounding proper handing of bio hazardous waste.

• Cleaning Patients rooms.

• Cleaning and preparing a patient discharge room to include, different units and wards. Disinfect bed, mattress, pillows and furniture. Dust ceiling, wash walls, clean windows, disinfect shower, toilet, sink mirror and sweep and disinfect the floor. Carring out the discharge assignment with little or no supervision.

• Washed, cleaned and disinfected water coolers.

• Cleaned and buffed tile floors.

• Dusted picture frames and wall hangings with a cloth.

• Polished all metal hardware fixtures.

• Removed waste paper and other trash from the premises to designated area.

• Refilled toilet tissue and tower dispensers.

• Operated power equipment tools such as backpack And floor vacuums.

• Accepted accountability for all assigned building keys, master keys and access cards.

• Changed bed linens and collected soiled linens for cleaning.

• Disinfected and mopped bathrooms to keep them sanitary and clean.

• Collected trash and moved garbage cans from kitchen areas to pick-up stations.

• Returned emptied garbage receptacles to their proper locations.

• Cleaned walls, windows, shades and curtains.

• Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

• Cleaned and changed bedspreads, blankets and mattresses.

• Verified that all storage areas and carts were clean and organized.

• Swept and washed all hard surface floors.

• Moved chairs, desks and beds around rooms to clean behind and underneath them.

• Rotated linens in storerooms and replenished supplies when they were low.

• Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.

• Spot cleaned walls, carpets.

• Picked up trash from park g lot and garden areas to keep those areas free of debris.

• Transported cleaning prodtJ.cts and equipment to and from the utility rooms.

• Fallows standars and practices for the use of specific chemicals and is familiar with emergency procedures if chemicals are misused.

• Thoroughly cleans all assigned residents apartments as scheduled by supervisor.

• Cleaning of light fixtures and venetian blinds.

• Worked in Memory Support Building.

HOSEKEEPER / 40 Hours a week I 02/2010 to 10/2010

BENCHMARK -NEWTON, MA

• Represents the community with a positive attitude and pride when interacting with potential residents and families.

• Understands the practices surrounding proper handling of bio hazardous waste.

• Clean all common areas according to standards and practices including elevators, halls, landings, stairs, resident activity areas, lobbies, and model units and cleans other flat surfaces as scheduled or requested by supervisor.

• Checks and touches up vacant unites according to assigned schedule.

• Cleaning discharged units / disinfecting

• Cleaning all public areas vacuums all exposed areas complete, including edges .

• Maintains the cleanliness of public restrooms.

• Accepted accountability for all assigned building keys, master keys and access cards.

• Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

• Worked on Memory Support Floor.

PACKER /40 Hours a week/ 09/2009 to 12/2009 and 8/2016 to Current BAKING DACING DEER, CO., 65 SPRAGUE STREET, DEDHAM MA

• Received and correctly processed both written and verbal instructions, prints and work orders.

• Making boxes for special occasion and seasonal gifts.

• Maintained necessary level of communications between shifts.

• Responsible for achieving production requirements.

• Ensured that all health and safety guidelines were followed.

• Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.

• Packaged and labeled baked goods with accurate descriptions andingredients. SECRETARY/ RCEPTIONIST / 40+ Hour work week/ 08/1982 to 05/1998 University of St. Charles of Guatemala - Jalapa, Guatemala

• Implemented strategies to increase program effectiveness.

• Coordinated work between multiple departments.

• Prepared monthly reports for upper management.

• Oversaw daily office operations.

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

• Managed office supplies, vendors, organization and upkeep.

• Directed guests and routed deliveries and courier services.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Greeted numerous visitors, including VIPs, vendors and interview candidates.

• Helped distribute employee notices and mail around the office.

• Maintained a clean reception area, including lounge and associated areas.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Composed and drafted all outgoing correspondence and reports for managers.

• Control Academic for Students.

Education

Administration in Education at the University of St. Charles of Guatemala. ( Universidad de San Carlos de Guatemala) -USAC- Jalapa, Guatemala, C.A.

Certifications

• Skilled High School Teacher with proven ability to improve student learning through tailored reading, writing and study skills in Guatemala.

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