FRANCISCA ALEXANDER

*** ******** ****** – Apartment 1- R

Brooklyn, NY 11207

347-***-**** Cell 718-***-**** (Home)

acwa4n@r.postjobfree.com

OBJECTIVE: To obtain a position in the hospitality industry that rewards hard work and loyalty with the opportunity for career growth

PROFESSIONAL EXPERIENCE

Far Rockaway Nursing Home

Director of Housekeeping & maintenance (100 beds)

July 2015- May 2016

To report directly to the Administrator.

Responsible for all Residents rooms ensuring rooms are properly cleaned & maintained.

Responsible for the department recruiting, training, and ensuring proper Protocol and guidelines are followed according to the Department Of Health in the state of New York.

Responsible for and ensuring that Housekeeping employees comply with the codes, regulations according to the state of New York and the Far Rockaway Nursing Home.

Responsible for the walk through and inspection of the property, ensuring all Residents rooms and other areas are properly secured and maintained, by issuing work assignments to Maintenance employees and follow-up.

Responsible for ordering of cleaning supplies for Housekeeping department, & medical supplies for Residents and the Nursing Department.

Responsible for ensuring Residents rooms are properly managed in terms of not being congested and free of all hazardous items.

Responsible and ensuring that the Residents beds are cleaned and free of dust by conducting deep clean assignments every ninety days.

Langham Hotel Fifth Avenue

Director of Housekeeping (214 Rooms)

March 2014 – January 28th 2015

To report directly to the Hotel manager

To foster a harmonious relationship between the employer and union / bargaining unit members

Responsible for the department recruiting, (alongside Human Resource)

Training delegating and managing department supervisors /managers

Creating new systems to ensure the department runs smoothly.

Responsible for payroll, scheduling, ordering of linen and housekeeping guest supplies.

Responsible for all employees of Housekeeping Department, Mentoring & maintaining an open door policy

Responsible for morning line-up, monthly meeting and linen inventory

Ensuring rooms linen return from outside Laundry in clean proper condition

Ensuring Hotel rooms are spotless and ensuring the Market matrix/Forbes scores are exceptionally maintained

Fitzpatrick Hotel New York NY

Executive Housekeeper (155 Rooms)

December 2008-2014

To report directly to the general manager

To foster a harmonious relationship between the employer and union / bargaining unit members

Responsible for the department recruiting, (alongside Human Resource)

Training delegating and managing department supervisors

Creating new systems to ensure the department runs smoothly.

Responsible for payroll, scheduling, ordering of linen and housekeeping guest supplies.

Responsible for all staff members of Housekeeping Department maintaining an open door policy

Responsible for morning briefing, monthly meeting and linen inventory

Ensuring rooms linen return from outside Laundry in clean proper condition

Monitoring a close linen count to and from laundry Company, hold weekly meetings with Laundry Company ensuring no linen loss.

To ensure that all monthly invoices are in accordance with Accounts department.

Hotel 57/ Marriott Renaissance New York NY

Executive Housekeeper (200) Rooms)

October 2006-2008

Responsible for the department recruiting, training and delegating

Creating new systems to ensure the department runs smoothly.

Responsible for payroll, scheduling, ordering of linen and housekeeping guest supplies.

Responsible for all staff members of Housekeeping Department maintaining an open door policy

Responsible for morning briefing, monthly meeting and linen inventory

Responsible for the opening of new floors from under construction ensuring rooms are complete and ready for guests arrival.

Ensuring Guests laundry and bed linen returns from outside Laundry in clean proper condition

The Carlyle Hotel – New York, NY

Housekeeping Floor Manager (180 Rooms) August2006-October 2006

Responsible for the supervision of all Housekeeping staff

Responsible For checking Rooms and ensuring standards and procedures are maintained.

Ensuring VIP rooms and special amenities are maintained.

The Mark NY Hotel – New York, NY

Housekeeping Supervisor/Office Coordinator (176) Rooms) April 2005 to 2006

Supervised Housekeeping staff as well as preparing daily work assignments

Coordinated daily and monthly projects (General and Deep Cleaning of rooms, turning of mattresses etc.)

Responsible for checking of guest occupied and vacant rooms ensuring procedures and standards are maintained.

Responsible and managed approximately a total of (30) staff members

Communications (PBX Operator) February 2005 – April 2005

Responsible for receiving and dispatching calls throughout the hotel

Ensuring that the needs of the guest are met.

Responsible for scheduling and making wake-up calls to guests.

Stanhope Park Hyatt – New York, NY

Communications (PBX) Operator (185) Rooms) 2004 – 2005

I transferred to the Communications Department in order to return to school to complete my GED – I worked from 6:00 a.m. until 2:00 p.m. and attended school thereafter). While working in the Housekeeping Department I was accustomed to working 12-14 hours a day.

Responsible for receiving and dispatching calls throughout the hotel.

Making sure that the guest’s needs are met and also addressing the guest by name.

Responsible for scheduling and making wake-up calls.

Housekeeping Manager (185) Rooms) 2002 - 2004

Responsible for the daily am/pm assignments for team members

Checking of rooms on a daily basis and ensuring the smooth operation of the Department

Ensuring hotel standards and procedures are maintained.

Responsible for communicating with front desk concerning room status

Responsible and managed approximately 20-30 staff members

Qualifications

Foundation of Leadership-2008

Train the Trainer Workshop 1991

Management Skills Workshop – Royal St. Lucian Hotel

Executive Housekeeping Management – Nat’l Research & Development 1995

Social Skills Workshop – Ministry of Community Development 1992

Effective Supervision Workshop - Sir Arthur Lewis Community College – 1991

Education

G.E.D. High School Equivalency

The Educational Institute of New York – Managing Housekeeping Operations

Sir Arthur Lewis College-Train the Trainer workshop

Achievement

New York Big Apple Stars Awards Finalist 2010

Manager of the year, 2010 Fitzpatrick Hotel.

New York Big Apple Stars awards 2011 Fitzpatrick Hotel

Manager of the 3rd quarter 2012 Fitzpatrick Hotel

New York Big Apple Stars Awards 2012

Manager of the 3rd Quarter –Hyatt Regency ST Lucia 2000.

Hyatt Regency St. Lucia 2000 Supervisor of the Quarter – July – August 1996

Supervisor of the Year awarded by St. Lucia Hotel & Tourism Association 1997

Royal St Lucian Hotel Manager of the Quarter – January – March 1997

Middle Manager of the Quarter October – December 1997

Reference:

Elena Gaga – EXC, Housekeeper Cell Tel # 646-***-**** / Office 646-***-****

Lorenzo Biagi- Human Resources – 617-***-**** acwa4n@r.postjobfree.com

Anne Donovan - Human Resources –The Langham Hotel on Fifth Avenue

Contact this candidate