Joseph Aloia

**** ***** **** ******

Delray Beach, FL 33484

646-***-****

SKILLS/INTERESTS

Very strong communication and customer care skills

Strong telemarketing abilities with attention to detail

Problem solving with an even temper and patience

Possess successful negotiation skills, achieved results by closing and retaining deals.

WORK EXPERIENCE

Direct STM Boca Raton, FL January 2016-May 2016

Customer Service Manager

Managed department encompassing: customer relations, quality assurance, fulfillment, retention and collections.

Supervised and coordinate department staff to handle incoming workload.

Created procedures to ensure member contact: emphasizing on digitally challenged.

Insurance Academy/HII, Boca Raton, FL July 2013-November. 2015

Customer Service Manager

Charged with creating customer service department, supporting over 40 telemarketing agents, selling nationwide.

Set up protocols and procedures to ensure members received accurate credentials in a timely manner.

Heavy incoming and outgoing phone volume making use of Microsoft Office and customized database sales software.

Life Alert Emergency Response Systems, New York, NY/Fort Lauderdale, FL Care Consultant June 2009-June 2013

Spoke directly with potential clients and discussed their particular medical situations in order to create a customized response system to meet their individual needs.

One call close.

L&M Optical Disc L.L.C. Brooklyn, NY 2006-2009

Department Head, Replication Sales

Overall management of DVD and CD programming and authoring department,

Executed cold calls and pursued solicited leads of prospected clients (rights holders).

Concept to Creation; organized video, audio and graphic assets to create and produce finished titles (sub masters}.

Sales of replication, mass production of titles, specified and provide packaging options for retail distribution.

Digital Authoring Solutions L.L.C., New York, NY 2000 –2005

Managing Director, Founder

Conceived, created and executed business plan.

Established sales programs and negotiated contracts with perspective clientele.

Project management; produced over 3,000 CD and DVD titles.

Oversight of entire company with special emphasis on marketing and sales.

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