PROFESSIONAL SUMMARY

Over Seven Years of IT experience that includes four years with Salesforce.com CRM customization & development and three years in .Net.

In-depth understanding of the Salesforce.com CRM application as well as the Force.com platform from a development standpoint and experienced in developing Apex Classes, Triggers, writing Workflows, CSS, HTML, JavaScript, Web Services, Familiar with AJAX.

Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards and various other components as per the client and application requirements.

Used different data tools – Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc., Designed junction objects and implemented various advanced fields like pick lists, custom formula fields, field dependencies, validation rules, sharing rules and approval processes for automated alerts, field updates, and email generation according to application requirements.

Experience in end to end SFDC project deliveries including requirement gathering and understanding, solution designing, development, data migration, deployment as well as user trainings.

Good Knowledge on Apttus Quote-to-Cash, Contract Management and Revenue Management.

Good techno functional knowledge of CRM Products, Service Cloud and Sales Cloud processes across different industry verticals and had excellent knowledge in Pharmaceutical domain.

Good hands-on experience of Salesforce integration and migration concepts.

Experience in Design, Development and Implementation of web Based Technology on Windows Operating Systems in multi-tier architecture using ASP.NET, C#.NET, VB.NET, SQL Server, Crystal Reports, Salesforce and development tools.

Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing.

Good Experience in migrating code to different sandboxes and production.

CERTIFICATION

Salesforce Platform Developer 1 - 401 Certified.

Apttus QUOTE-TO-CASH Certified

EDUCATION

B-Tech from Sri Saradhi Institute of Engineering & Technology (JNTU University) --2008

ACHIEVEMENTS

Awarded Bravo award for Q2&Q3-2015 for showing flexibility at Work-Tech Mahindra.

Appreciation mail by the client (GE Capital) for flawless and timely Delivery-Bodh tree Consulting Limited.

Appreciation mail by the client (Dr. Reddy’s) for flawless and timely Delivery-Bodh tree Consulting Limited.

TECHNICAL SKILLS

Programming Languages : Apex, C#, Vb.Net

Web Technologies : Visual Force, HTML, Java Script, XML, CSS

Technologies : Cloud Computing, ASP.NET

Database System : SQL Server, MS Access, SOQL, RDBMS

IDE : Force.com IDE (Eclipse), Microsoft Visual Studio Tool

Operating Systems : Windows Vista/XP/ME/2000

Application Software : Force.com Builder, Apex Data Loader, Dreamweaver, MS Office

PROFESSIONAL EXPERIENCE

Project Experience:

Client: DELTA FAUCET May 2016 – Till Date

Project Name: COMMERICIAL LIGHT INDIANAPOLIS

Role: Technical Lead

Description: The purpose of the project is to automate the complete sales process and wants to track all the sales that were going in his business at every point. Unify sales operations and deliver increased visibility into performance and operational metrics. Implemented Sales Cloud.

Responsibilities:

Handling a team of 5 members by assigning user stories to them and tracking the same on daily basis.

Used X-Author tool for Data Migration.

Implemented Batch Apex and Apex Schedulers based on the user requirements.

Implemented Apttus Configure Price Quote (CPQ).

Designed various Pages in Visual Force for capturing User Inputs

Designed and developed Apex Classes, Controller Classes, extensions, triggers.

Implemented Community Cloud, Web to Lead, Email to Case and Web to Case.

Involved in daily SCRUM and splint planning meetings and ran daily agile status calls with the team.

Responsible for creating requirement and designed Technical and User Documents.

Responsible for delivery of user stories

Environment: Agile-Scrum methodology,Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Controllers), Data loader, Community Cloud, Apttus CPQ, X-Author, Workflow & Approvals, Reports, Custom Objects, Batch Apex, Apex Scheduler, Outbound Messages.

Roche Translational & Clinical Research Center (TCRC) MAY 2015 to APRIL 2016

Salesforce Technical Lead NEW YORK

Project: REXIS Implementation

Description: This project deals with Diagnostics. It also provides support to the customers in case of any issues with the Products. Experience implementing sales and service cloud for Roche

Responsibilities:

Handled a team of 8 members by assigning user stories to them and tracking the same on daily basis.

Involved in daily SCRUM and splint planning meetings and ran daily agile status calls with the project manager and development team.

Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.

Setup the custom settings in redirecting the Email to Case, Web to Case to the respective Queues

Created Custom labels, Custom settings and workflow rules.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Responsible for creating requirement and designed Technical and User Documents.

Responsible for delivery of user stories

Member of solution architect group, responsible for designing and defining processes and best practices for REXIS project.

Environment: Agile-Scrum methodology,Saleforce.com platform, Apex Language, Salesforce1, Triggers Visual Force (Pages, Component & Controllers), Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services.

March 2014 to April 2015

Salesforce Technical Lead, RIDHI SIDHI India

Project: RIDHI SIDHI CRM Implementation

Description: The purpose of this project is to automate the Account & Contact Management, Opportunity Management, Product Management, Quotation Management, Purchase Order Management, Sales Order List Management, Proforma Invoice Management, Invoice Management, Stock Management, Inventory Management processes of the company.

Responsibilities:

Created Custom objects to build new application functionality in the Salesforce.com.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Implemented the Object Model (Custom Objects and Standard Object Extensions), Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Profiles, Roles, Users, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.

Setting up Apttus Approval Processes.

Implemented Salesforce 1 mobile app and made changes according to the requirement.

Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.

Deployed the code from Sandbox to Production and was part of release activities and UAT.

Migrate the data in excel sheets into CRM using Import/Export Wizard and Data Loader.

Developed custom reports based on the requirement.

Responsible for daily client calls, status reports and organizing customer visit to facilities.

Environment: Waterfall methodology,Saleforce.com platform, Apex Language, Salesforce1, Triggers Visual Force (Pages, Component & Controllers), Chatter, Salesforce.com Data Loader, Apttus, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services

August 2013 – February 2014

Senior Salesforce/Apttus Developer, BioMedix India

Project: Online Sales and Service Automation

Description: The purpose of this project is to automate the existing credit vetting process. Whenever the order is eligible for credit vetting, it is should make a web service call to credit bureau and the response from credit bureau is again evaluated against set to rules to decide whether the order is eligible for further processing or not.

Responsibilities:

Designed and developed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Page layouts, Components to suit to the needs of the application.

Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.

Created email templates and inbound emails using Visual force for the clients and customers.

Developed Visual Force Pages and Apex Classes, Triggers as per the requirement

Implemented Web to Lead and Email to Case. Created Reports and Dashboards as required.

Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Prepared test plan and test case documents for Visibility application.

Developed and configured various Reports for different user profiles based on the need in the organization.

Implemented Apttus POC.

Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.

Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Involved in writing test classes for all apex classes.

Environment: Waterfall methodology,Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, Apttus, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader

March 2013 – August 2013

Senior Developer, GE Capital India

Project: Service Cloud Implementation

Description: This project requirement was to automate the car lease process of GE to various corporate. It involves 3 customer portals where each customer portal is developed for a set of users so that they will be able to see only their related data. The interested candidates of a particular corporate will login to their portal and generate quotations for the cars they are interested in. The GE sales users in Sales Cloud will then follow up the interested candidates and closes the cases.

Responsibilities:

Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.

Created custom objects and defined look-up and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created custom Visual Force email templates for enabling the localization using Translation Workbench.

Involved in daily SCRUM and splint planning meetings and ran daily agile status calls with the scrum master and development team.

Implemented Sites, Web to Lead, Email to Case and Web to Case.

Implemented Batch Apex and Apex Schedulers based on the user requirements.

Designed various Pages in Visual Force for capturing User Inputs

Designed and developed Apex Classes, Controller Classes, extensions, triggers

Involved in writing test classes for all apex classes

Created complex Workflow rules criteria for field updates and email alerts

Responsible for mass delete/transfer records using Data Management

Responsible for Code review & suggesting best practices to the development team.

Environment: Agile-Scrum methodology, SOQL&SOSL, Eclipse, Workflow rules, Visual force, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader,

March 2012 – March 2013

Salesforce Developer, Hikal India

Project: Sales and Service Cloud Implementation

Description: The Project involved in migration of existing sales system in salesforce.com enabling the users to view the customer’s data in unified way and subsequently generate custom reports. Major work involved integrations i.e. Salesforce have to connect with IBM Tool called Lotus Notes and with third party application.

Responsibilities:

Performed the roles of Salesforce.com Developer and Administrator.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Designed various Pages in Visual Force for capturing User Inputs.

Designed and developed Apex Classes, Controller Classes, extensions, triggers.

Developed batch apex, schedulers.

Customized page layouts for Opportunity, Contacts and Accounts depending upon client requirement.

Involved in writing test classes for all apex classes.

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

October 2011 – March 2012

Salesforce Developer, Dr Reddy’s, India

Project: Sales Cloud Implementation

Description: The Client wants all his deal alerts, end-to-end sales cycle tracking and sales funnel analysis eliminate bottle necks within sales cycle. The customer discussions were captured offline to allow users to create opportunities, sample request and tasks even when there is no internet connectivity. Unify sales operations and deliver increased visibility into performance and operational metrics.

Responsibilities:

Designed and developed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Migrate the data in excel sheets into CRM using Import/Export Wizard and Data Loader.

Responsible for daily client calls, status reports and organizing customer visit to facilities.

Environment:Salesforce.com, Standard Objects, Custom Objects, Lookup Relationship, Master-Detail Relationship, Sharing Rules, Profiles, Visual force, Apex Classes, Triggers, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process.

June 2011 – October 2011

Salesforce Developer, Kayoma Trading India

Project: Online Automation System

Description: The Client wants to track his business in an automated service and wants to track all the leads into sales force and wants to track all the things that were going in his business at every point.

Responsibilities:

Involved in requirements gathering from Client for building the application and queries from Business Users.

Customizing and designing using Salesforce.com in accordance with the requirements.

Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.

Responsible for creating validation rules and workflows in Salesforce.com.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy

Generate reports and scheduling report runs in Salesforce.com

Developed public Salesforce sites pages.

Developed Web2Lead for many portals.

Developed a time based workflow that checks if the user is logging status reports, if not it creates notifications.

Environment: Saleforce.com platform, Visual Force Pages, HTML, Triggers, Visual force Components, Apex Classes, Chatter, Eclipse IDE Plug-in., Web-to-lead.

Developer, JNTU, PEC June 2010 – June 2011

Project: Online Database Management System

Responsibilities:

Involved in Requirements gathering.

Involved in Database Designing.

Involved in Designing and writing a code for the whole project.

Given a support for team members

Unit Testing

Environment: .Net, C#, Sql Server, Crystal reports

June 2009 – June 2010

Associate Developer, Rajasthan SRTC

Project: Online Passenger Reservation System

Description: The Reservation System provides real time internet quotations and real-time bus booking services through the OPRS.

Responsibilities:

Created Crystal Reports and Dashboards as per the requirement.

Involved in Unit Testing

Environment: .Net, C#, Sql Server, Crystal reports, HTML, .Net Framework

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