Customer Service Office

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Aye Aye Win

*** ****** **** *******, ************, MD 20878 301-***-**** acw8t9@r.postjobfree.com Overview

Seeking meaningful healthcare employment to gain experience towards my ultimate goal of becoming a nurse after completion of my bachelors of nursing degree, anticipated Spring 2018. I am a hard working team player with ability to work under pressure in difficult environments. I am punctual without fail on all due dates and deadlines with excellent organization and people skills. I have a strong understanding for the need to maintain strict patient confidentiality as required under HIPAA.

I am a confident individual able to overcome seemingly insurmountable obstacles. After immigrating alone to the United States I become a certified dental assistant to gain experience in healthcare before to moving into private caregiving. I have continued to gain experience towards my ultimate goal to become a nursing professional. My ideal job would entail working as a staff member in a hospital or in private practice so I can continue to learn all aspects of the healthcare industry.

Areas of Expertise

• Medical Administration

• MS Office suites

• Dentrix Dental

• Dentrix Digital X Ray

• Experienced dealing with the needs and

care of brain damaged patients

• Provided Applied Behavior Analysis (ABA)

for patients

• Tend to patients’ personal care

• Groom and bath patients

• Fit and able to move patients

• Meal Perpetration for patients

• Prepare and transport patients to therapy

sessions

• Communicate about patients’ condition to

therapist

• Monitor patients’ vital signs

• Fidelio 6.20

• Micros POS 9700

• Instrument sterilization

• Licensed XRay Technician

Professional Work Experience

PRIVATE FAMILY, MAY 2012 – PRESENT

GAITHERSBURG, MD

Caregiver

• Dedicated and experience caregiver working with a brain damaged disable child who cannot speak

• Committed to improving overall child’s wellbeing and health through personal care and energetic engagement

• Daily activities consisted of taking child to/from therapy and school, grooming and bathing, preparing meals, administering medication as scheduled and providing Applied Behavior Analysis (ABA) services

• Significant activities involving life skills education such as safety, social interaction, self-care

• Thorough communication with parent regarding information from therapist and special education teachers KENTLAND DENTAL OFFICE, JAN 2013 – DEC 2013

GAITHERSBURG, MD

Dental Assistance

• Prepared treatment room for patients following prescribed procedures and protocols

• Prepared patients for dental treatments by welcoming, comforting, seating, and draping patient

• Provided information to patients and employees by answering questions and requests

• Provided instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments 2 P a g e

• Selecting, mixed, and placed materials on instruments and in the patient's mouth

• Provided diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts.

• Maintained patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances.

MARRIOTT RESORT & SPA AT GRANDE DUNES, MAY 2011 – MAY 2012, MYRTLE BEACH, SOUTH CAROLINA

Internship at Food and Beverage

• Preserved excellent levels of internal and external customer service

• Identified customer needs and respond proactively to all of their concerns

• Provided a two ways communication and nurture an ownership environment with emphasis in motivation and teamwork

• Complied safety issues and reconcile any health violations INTERCONTINENTAL HOTEL, JULY 2008 – APRIL 2011

FESTIVAL CITY, DUBAI

Receptionist

• Deal with bookings by phone, e-mail, letter, fax or face-to-face with potential customers

• Processed check-ins and check-outs when guests arrive and leaves, choosing rooms and handing in/out keys

• Prepared bills and taking payments and passing on messages to guests dealing with special requests from guests (like booking meeting rooms, desert safari tickets or restaurant reservations) answering questions about what the hotel offers and the surrounding area dealing with complaints or problems JW MARRIOTT HOTEL, FEBRUARY 2002 - JUNE 2008

DUBAI, UAE

BAMBOO LAGOON RESTAURANT

Team Leader

• Supervised and coordinated activities for the dining room personnel of an upscale five star restaurant to provide fast and courteous service to patrons

• Scheduled dining reservations and arranged parties or special services for diners

• Greeted and escorted guests to tables, provides menus and introduced servers that would be assigned to the guest tables

INYA LAKE RENAISSANCE HOTEL, SEPTEMBER 1995 – FEBRUARY 2002 YANGON, MYANMAR

Food and Beverage Department

Restaurant Supervisor

• Assigned work duties and coordinated activities of dining room personnel to ensure prompt and courteous service to patrons

• Inspected dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations

• Provided monthly training and organizing staff duties

• Scheduled work hours and keep time records of dining room workers

• Assisted in planning menus, preparing beverages and expedited food orders

• Preformed receipt counts at the end of shift and verified sales and clear register Education and Training

BACHELOR OF SCIENCE 2004 - 2008 DAGON UNIVERSITY, MYANMAR Major: Zoology

ASSOCIATES DEGREE MONTGOMERY COLLEGE, ANTICIPATED DECEMBER 2016 Major: General Study concentration on BS Nursing

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DENTAL MAY - JULY 2012 DATS DENTAL ASSISTING SCHOOL Successfully completed Dental Assisting course

Successfully completed the Dental Assisting National Board, Inc.’s examination in Radiation Health and Safety Additional coursework: OSHA Training and CPR Training INTERNAL CORPORATE TRAINING CONDUCTED BY MARRIOTT HOTELS Orientation: Customer Serves, Telephone skills and Spirit-to-serve program Course: Hotel fire and safety program, Security policies, Cross training for Front Office External course: Empowerment training, POS system for room reservations and MS Office suites

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