Customer Service Microsoft Office
Resume:
EMPLOYMENT
September *, **** PRESENT SOLAIRE RESORT AND CASINO PARAÑAQUE CITY, PHILIPPINES
* **** ****** *** ******, luxurious rooms, suites and bayside villas, bars and entertain- ment lounges, state of the art ballroom, meeting space and lyric theatre, world-class sig- nature, casual, and quick serve restaurants
RECEPTIONIST (Red Lantern, Signature Cantonese Restaurant) 186 seats, offers Cantonese Cuisine and International Beverages, 5 private rooms Responsible for checking the reservation lists, table allocation and to escort the guests to the table in a timely way
Assist guest promptly with their inquiries
Provides hands-on support to the team member in all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests Ensures that effective link is maintained within the department Performs opening and closing duties as when required ensuring that the outlet will be ready for the business opening
Responsible for providing feedback to the Outlet Manager with regards to any guests complaints ensuring prompt action will be taken;
Performs other duties may be assigned by the management Is responsible for maximum yield management during operations Is responsible to collect and record guest preferences and maintain accurate guest profiles
Is required to maximize the use of the technology and tools available at all times Is responsible to answer the phone within three rings at all times and without exception, always adhering to the Solaire telephone standards Ensures that her grooming is impeccable at all times and that she makes eyes contact and smiles each and every time in contact with guests January 23, 2013 - August 31, 2014 SOLAIRE RESORT AND CASINO PARAÑAQUE CITY, PHILIPPINES BUSSER/SERVER (Red Lantern, Signature Cantonese Restaurant) Interact with guests and ensure they have a great experience when dining at the restaurant
Responsible for positive guest interactions while serving in a friendly and efficient manner Make guests feel comfortable and relaxed
Deliver friendly, efficient customer service
Danica
Hamor
City of Santa Rosa, Laguna
acw88g@r.postjobfree.com
www.linkedin.com/in/danicahamor
EDUCATION Polytechnic University Bachelor of Science in Hotel of the Philippines & Restaurant Management
Manila, Philippines
COURSES ATTENDED 2014: Ultimate Customer Service Module 1 Service with Passion & Enthusiasm 2013: Integrated Food & Safety
ADDITIONAL INFORMATION
COMPUTER LITERACY Microsoft Office; Mac OS X; MICROS Fidelio; ResPAK; Avero Slingshot; UniFocus; Materials Control
LANGUAGES Tagalog (Mother); English (Fluent)
INTERESTS Photography; Arts & Design; Literature
SKILLS Telephone Skills; Verbal Communication; Social Listening; Professional Liability; Cus- tomer-focused Service; Pressure Handling; Restaurant Events; Menu Editing; Data Entry
REFERENCES Simon Sperling, Executive Chef, Rotana Hotel Management Corporation PJSC acw88g@r.postjobfree.com
Rechelle Auza, Supervisor, Solaire Resort & Casino
Cheryl Guevarra, Supervisor, Solaire Resort & Casino
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