Customer Service Sales

Jodi Stout

231-***-****, acw1z0@r.postjobfree.com

SUMMARY

Top-performing retail management professional who is client-focused, self-motivated and driven. Solid track record of success in diverse engagements. Proven record of exceeding sales targets and handling retail store operations effectively by employing presentation and negotiation skills. Strong interpersonal skills and solid ethical behavior aimed at managing both assets and employees.

KEY COMPETENCIES

Staff hiring and development

Inventory/expense control

Risk management

Merchandising techniques

Cash supervision

Procurement/vendor relations

Budget management

Business development

Financial management

Sales and advertising

WORK EXPERIENCE

It’s Always Good Inc. Petoskey, MI Jun 08 – Jun 16 Owner/President

• Purchased store and responsible for overall operations.

• Created short and long term business plans.

• Built store staff by interviewing, selecting, hiring and training employees.

• Provided orientation to employees along with individual and company based financial objectives.

• Drove sales through maximizing all store items.

• Developing business links within the local community and conducted special events to drive additional sales.

• Ordered, purchased and merchandised all store items.

• Ensured that store supplies are available at all times by keeping up with inventory levels.

• Formulated pricing strategies to secure repeat purchases.

• Assisted customers in making purchasing decisions.

• Took customers through the payment procedures and packed items.

• Explained after sales service to customers and return policies.

• Responsible for any customer service issues that arise. JB Goods Aug 04 – Jun 08

Manager

• Responsible for store operations including the hiring, firing, scheduling, training and management of employees.

• Responsible for driving sales, depositing money, ordering and displaying merchandise, advertising, and overseeing store operations. Funky Frog Art Studio, Petoskey, MI Jul 04 – Aug 04

• Assisted and instructed customers on various types of artwork offered.

• Accommodated individual needs and created an enjoyable experience for a multi-age clientele.

• Applied and implement specific standards to handle, glaze, and fire pottery pieces. Bath and Body Works, Petoskey/Gaylord, MI Jul 03 – Aug 04 Retail Sales

• Developed vast understanding of products marketed and consulted with customers to identify skin care needs.

• Received award and recognized for highest sales volume.

• Throughout employment participated in numerous sales training sessions. Travel Consultants, Grand Rapids, MI 1993 – 1995

Travel Agent

• Planned and prepared business travel itineraries for a large travel firm.

• Consistently employed extensive phone and computer skills.

• Utilized strong listening skills and communication abilities to provide excellent customer service and support.

Hope Network Rehabilitation Services 1989 – 1995

Supervisor 1989 – 1991

• Supervised part-time, at two separate adult group homes for individuals with developmental disabilities.

• Taught daily living skills, worked on goal setting; monitored evaluated, and documented progress of individuals.

• Oversaw the transitions into the community for those who were able to do so. Social Worker 1991 – 1995

• Continued to act in a supervisory role with a group of adults with mental illness in a workshop setting which included behavioral management, goal setting, and teaching.

• Assessed the readiness of the individuals to transition into employment within the community.

• Worked with employers to implement that transition and acted as a liaison between the employers and our clients.

• Systematically monitored medications.

• Regularly consulted with individual assigned social workers to evaluate progress of client care.

EDUCATION

• T.A.T Travel School, Grand Rapids, MI

• Calvin College, Grand Rapids, MI Bachelor in Social Work

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