PAVAN SUGURU

Mobile: 613-***-**** E-Mail: acvzpn@r.postjobfree.com

~ Software Development / Application Support / Systems Analysis / Client Engagement ~

Web Developer / Business System Analyst / Project Leader / Level3 Application Support Lead

Nearly 11 years of experience in Software Development, Support, Testing. Experienced in modern concepts from end-to-end project planning and implementation. Gained exposure to Health care, Finance, Retail and Manufacturing domains.

Strong skills in .NET 4.0 (C#, ASP.NET, Web Services, Web API, WCF, MVC4, SQL Server, Delegates, ADO.NET Synch, JavaScript), ERP Microsoft Dynamics AX 2009/2012 - GL, AP, AR, IM modules. Solid understanding of REST principles, Single Page Application toolsets such as Angular. Outstanding abilities in planning, defining and executing projects within schedule and ensuring high quality work products and processes using Agile Methodologies (Scrum framework). Excellent communication and organizational skills with proven abilities in design the solutions.

Implementing effective utilization of ITIL best practices for IT operations; well versed with ITIL Processes: Change Management, Incident Management, Configuration Management, and Problem Management.

CAREER SCAN

Technical Systems Analyst V with Juniper Networks since May’ 15

Sr. Application Analyst with VON Canada Oct’14 to Mar’ 15

Technical Lead with IBM Canada Feb’11 to Sep 14

Project Lead / Systems Analyst with IBM USA Sep'07 to Jan'11

Lead Developer with IBM India, Bangalore Jan’06 to Aug'07

Sr. Software Engineer with Magna Infotech, Bangalore Apr’04 to Dec’05

System Engineer with Phenomina Soft Solutions, Bangalore Feb’02 to Apr’03

Challenges faced:

Fabricating Data Access Layer (DAL) frame work for multi-tier application.

Gathering requirements on highly volatile business environments, leading them to Design and implement and owning to deliver with unmatched quality.

Writing framework classes\API from the scratch to support authentication and authorization operations as part of Role Based Security.

By passion:

Learning Enterprise solutions – Business Intelligence, advanced concepts in Microsoft Dynamics CRM. Code QA technologies – FxCop, NDepend; NoSQL, mongo Database concepts and looking forward to get the bigger dots together.

Strengthened Analysis and Problem solving skills

Developed prolific oral/written communication, initiation, interpersonal, learning and organizing skills matched with the ability to manage time and people effectively

Took training sessions for colleagues on several topics like, OO, WCF, Design Patterns, Unit Testing, Code review feature in VS 2012 etc.

Technical Skills:

Primary Skills : C#.NET, Web Services, WCF, Web API, MVC4, MS Dynamics 2009/2012, Java.

O/S : Windows 2000 / XP / 2003 Server / Vista

Languages : C, C++, C#.NET, VB.Net, Java

RDBMS : MS-SQL Server 2005-2012, IBM DB2, NOSQL – MongoDB, DynamoDB

Internet Technology : HTML, Java Script and VB Script

Version controls : Rational ClearCase, MS VSS, Team Foundation Server TFS.

Dynamics AX Axapta : MorphX, Financial mgmt – AR, AP, GL. SCM – Logistics, Trade(SO’s, PO’s, Quotes, IM)

Design/Process : OOAD, Design Patterns

Functional Skills:

Process /Project Management: Understanding client’s needs/enhancements, customization, staffing requirements, client’s escalations to provide appropriate solutions.

ITIL: Meeting deadlines without compromising quality norms and adhering to SLA.

SDLC Planning & Management: Overseeing complete SDLC methodology, iterative development methodology using Object oriented analysis and design technique.

Relationship / Client Management: Serving as single point of contact / interface for supporting the client. Understanding and coordinating client’s needs / enhancements, customization of the product accordingly and consult with technical team from all groups to provide solutions as per delivery schedules. Meeting deadlines without compromising quality norms and adhering to SLA.

CERTIFICATIONS

Microsoft Certified Professional in web development using C#.Net

Equipment Operation Module (EOM) relates to MES.

Object Oriented Programming with Rational Unified Process (Rup) at IBM India

Rational Portfolio Management at IBM, India.

Completed 35 hours of Project Management training based upon PMBOK® V Edition

Completed IBM QPACE Level 1, Level 2 and Level 3 Certifications

IBM Certified Six Sigma White Belt Professional

PG Diploma in Telecommunications, Hyderabad Central University.

GNIIT from NIIT Computer education, Hyderabad.

ACADEMIC

M.Tech - Masters in Computer Science and Engineering, Acharya Nagarjuna University in 2003

Bachelors in Computer Applications, Andhra University in 1998

HIGHLIGHTS

Microsoft Certified Professional (MCP) in Designing and Implementing Web applications with C#.NET.

Expansively worked with ITIL processes (Incident, Problem, Change and Release management)

Possess good Impact Analysis in doing enhancements/bug fixing.

Accolades received:

Received Service Excellence Award from IBM Canada on Nov 2013.

Client Appreciation for the EXCELLENT QUALITY OF CODE Mar 2012.

Owned Senior Quality Practitioner Title.

Thanks Award received from the Intel Team.

Refer annexure for project details

ANNEXURE

PROJECTS OVERVIEW

#1 Employer: Juniper Networks, formerly BTI Systems May’2015 – till date

Project Name: DAX Customization & Web API

BTI Systems proNX Control software incorporates many of the Software Defined Network functions described in SDN architectures. These include open APIs for programmability, end-to-end service provisioning, multi-site network element provisioning, support for standard network management interfaces such as NETCONF, SNMP and OpenFlow (future), SLA and performance management, and multi-vendor control interfaces.

As a Technical Specialist I provide application design, 3PL integration using Web API, development, reporting and technical support to the business systems and software application at all levels of Juniper's MIS/IT staff and external vendors with strong skills in C#.Net, MS Dynamics 2009, understanding concepts of Dynamics CRM.

Tasks performed as a Technical Systems Specialist

Website production and maintenance experience in a large enterprise Content Management System such as Teamsite (LiveSite) web properties / components, LiveSite page creation and production.

Experience in publishing, websites, social media, or a related field.

Work closely with our engineers as well as marketing team to arrange, edit, update, create, and publish marketing content to www

Reviews, edits, and formats all content submitted for inclusion in the web properties to ensure consistency in level, detail and style

Work with our JIRA ticketing system to acquire content page development, updates.

Assist with analyzing and processing requests in an Agile team.

Write maintainable, clean, re-usable, object-oriented, and efficient programming code in compliance with department standards and templates

BTI Portal development using Relational Junction ETL Manager to replicate data from Salesforce.com to the integration hub, transform it to NetSuite’s format and have that same data replicated to a NetSuite accounting system.

Work within source control utilizing branching, merging, proper check-in procedures, and passing of continuous builds to ensure that software is always releasable

Practice Test Driven Development (TDD) and ensuring that unit tests are created prior to writing programming code and that any programming code is structured in such a way to maximize testability

Resolve software bugs in the programming code and modify unit tests to prevent future regression

Provide technical AX expertise and other development projects to help outline detailed technical design requirements.

Customizing DAX forms in GL, AP, AR as per their business process and developing SSRS reports.

Working with several integration projects from DAX to external systems using REST API's - AIF, Web Services, data via XML, SOAP, web & android apps.

Integration with Salesforce.com, APEX. Advanced development with CRM/MRP software functionality and programming principles.

Performing business analysis and developing requirement specifications and design documents.

Troubleshooting and resolving on-going issues.

Environment: C#.net Web application, MVC4, REST Services with JSON, Java, HTML 5 with BootStrap, Java script, JQuery, MS Dynamics AX 2009/2012, SSRS

#2 Project Name: von.ca

Employer: VON Canada, Ottawa ON Feb’2011 – Apr’2014

One point contact for the designing, development and reporting of software applications with prior experience while working with IBM and VON Canada as our client. Fully responsible to manage and provide support during the validation of architectural components through activities such as research and/or prototyping. Worked with Production Support and Development teams by participating in project planning/ work breakdown discussions.

Tasks performed:

Development tasks:

oDeveloping Interfaces, Models and Workflows for Incident Reporting System and Fund Development Systems.

oInvolved in writing WCF service s for Time Exception Report where Nurses can claim additional time.

oDeveloped workflow subsystem for Clincial Mobility Interface using MVC and WCF services.

oActively involved in the code peer review including ETL code.

oInvolved in developing and integrating complex Business Layer components from VB.net web services to WCF.

oInvolved in creating rich UI and for the controls like calendar, slider etc.

oLiaised with business users and technical groups to build effective business requirements and data analysis processes.

oRecommendation on developing the models for Business Intelligence tools to report IT activities – IBM Cognos

oExecute the release of new applications, enhancements and/or upgrades

oProject tracking, Identifying Risks at early stage and developing Risk mitigation plans.

oManaging onsite and offshore developers, system analyze, writing technical documentation, code review.

Level 3 Application/Production Support tasks:

oResponsible for supporting business users, with their end-to-end Application technology needs.

oManage the day-to-day small initiatives and ensuring timely and effective communication with users across the branch sites.

oWork closely with the business teams, internal technology teams and external vendors (Datix, Blackbaud).

oWork with vendors support group to address third party application issues.

oProvide 24/7 rotating support to production systems including On-Call Support.

oAnalyze and evaluate existing solutions for the purposes of identifying key functionality, implementation details.

Environment: WCF, MVC4 with Angular JS, XML, JavaScript, JSON, JQuery, CSS, SQL Server 2012, CMS – Interowven, Java Eclipse IDE.

#3 Project Name: Intel iCost

IBM USA; Location: Aloha OR. Jan'2010 - Jan'2011

iCOST is an Application Modernization project to support Intel’s new Inventory Costing business processes and designed & built on latest frameworks and technologies from Microsoft and IBM Business Intelligence product.

Major Business objectives include with this project are Improve system integrity - increase automation and move unit integrity back to source systems, Embed SOX controls - Drive transparency and testability and adaptable to change in business and manufacturing environment.

Tasks performed as Systems Analyst/Project Lead role

Responsible and delivered my accomplishments including to:

oCollect information to analyze and evaluate existing or proposed systems from Intel Corporation

oResearch, plan, & configure the existing interface components to make reuse of the tool.

oTroubleshoot, maintain and upgrade the Master data tool as needed.

oPrepare detailed flow charts and diagrams outlining systems capabilities and processes. Document resolutions for future reference

oCreate the Unit test cases for the developed implementations.

oSelect among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise

oWork as a team member with other technical staff, such as Front end development with Silver light architecture, Interfaces, Back end such as SQL server, ETL scripts.

oConduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.

oReviewed appropriate performance measurements and implement corrective actions while leveraging the full set of services and resources within the program to achieve contracted service level objectives

Environment: .NET 3.5, WPF with Silverlight and MVVM Light architecture, C#, VS2008, SQL Server2008

#4 Project Name: Mannatech web application

IBM USA; Location: Irving, Texas Sep'2008 - Jan'2010

Client: Mannatech Inc.

IBM was selected as a vendor to develop Mannatech new Web site and provide support by handling major and minor enhancements and regular maintenance in the new and old web sites. The web site mainly acts as an user interface for registering new users, creating orders and renewing orders providing data to the backend ERP system JD Edwards. All the transactions created in Web will be communicated to JDE using WSG (Web Services Gateway) service. JDE will process the transactions. The processed transactions will be communicated back to WEB using ETL (Extract Transformation Load).

Tasks performed as Systems Analyst/Project Lead role

Handled Team Lead/ Sr. Web Developer role

Worked with 3 stake holders Infosys team to design UI, HP TeamSite to implement Intervowen CMS tool and IBM offshore team to provide Backend support for website redesign project.

Website production and maintenance experience in a large enterprise Content Management System such as Teamsite (LiveSite) web properties / components, LiveSite page creation and production.

Experience in publishing, websites, social media, or a related field.

Work closely with our engineers as well as marketing team to arrange, edit, update, create, and publish marketing content to www

Reviews, edits, and formats all content submitted for inclusion in the web properties to ensure consistency in level, detail and style

Managed a team of four people. Attending team meetings, overseeing version control activities and defined process and activities in moving the code to production testing and production boxes

Designing of screen layouts for the presentation layer. Configuring all the applications from Infosys and IBM.

All the Business logic is implemented in Business Layer using C#.net.

Written Procedures & Functions for back end in SQL Server, which were called from the scripts through ADO, to do various DML operations.

Written Data Access layer in C#.Net for Opening the connection and closing the connection.

Data Access layer exceptions are captured in a separate class written in C#.Net.

Written a generic SqlStoredProcedure class in C#.Net for SQLCommand wrapper for SQL Server for normal execute methods.

Utilize in-depth knowledge of functional and Technical experience in FIM and other leading-edge products and technology in conjunction with industry and business skills to deliver solutions

Responsible for delivering successful solution for Fresh Item Management (FIM)

Responsible for managing scope, planning, tracking, change control, aspects of the project

Environment: ASP.NET 3.5, C#.NET, VS2008, Web services, Content Management System (CMS) - Interowen, SQL Server2008, Factory/Abstract Facotry Design Patterns usage, TFS

#5 Project Name: Factelligence – WW Operations & Performance Software

IBM USA; Location: Irving, Texas Sep'2007 - Sep'2008

Client: Invensys Wonderware Inc.

Factelligence has modern three-tier architecture. The presentation layer includes four browser and EXE based user interfaces named Configurator, Supervisor, Operator and Manager. Configurator is used to build the core database. Supervisor manages dynamic schedules, items and processes. Operator is the shop floor interface that production employees use to interface with the system. Manager is deployed using Microsoft® Internet Explorer. It is the “Digital Cockpit” that is used to view reports and status

Tasks performed:

Involved in the design and development of the enhancements

Designed and Developed Custom Object Oriented Solutions in C# for Monitoring, Control and Calibrate environmental analyzers in power plants from centralized control room.

Designed and Developed C# Applications to interface Impedance Analyzers and Temperature controllers via Serial communications.

Expanded market of Impedance Analyzers with Temperature controllers after implementation of C# application.

Responsive, proactive, and solution driven by using in depth code knowledge, testing expertise, and troubleshooting skills to solve product-related issues and to be good stewards of Wonderware product code.

To lead, manage and provide technical direction to the maintenance team.

Involved in preparing the Design documents with all the information from MS sites about the changes need to implement vista UAC features.

Environment: C#.NET, Web Services, SQLServer2005.

#6 Project Name: Mitrak 2006

IBM India; Location: Bangalore, India Jan'2006 - Sep'2007

Client: Solectron Technology Inc. Flextronics

As a System Engineer, responsible for Analysis, design, development, testing and implementation of customized Windows solutions for new implementations and upgrades for our IBM US customer Solectron.

Responsible for delivering solution to our customer in the Industrial sector.

Deliver new and complex high quality solutions to clients in response to varying business requirements

Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.

Utilize in-depth knowledge of developing Windows based applications in conjunction with industry and business skills to deliver solutions to customer.

Environment: C#.NET, Web Services, SQLServer2005.

#7 Project Name: Weekly Account Review Package Application

Magna Infotech Pvt Ltd; Location: Bangalore, India Apr'2004 - Dec'2005

Weekly Account Package, a consolidate web report used by PM and MPM. The report provides data related to a project such as Open POs, POs over budget, Open/Closed PPV, Material Margin, AR over term and etc...

The application has following parts,

Involved in writing Parser Application that will parse the input files from various sources and generate output text file delimited with Pipe .

Involved in developing DTS Packages: The output files of Parser application will be the inputs for DTS Packages. These packages will merge the data into the respective tables of ARP database, which is a SQL Server Database.

Windows Application: This application will generate all the excel reports

Environment: C#.NET, ADO.NET, SQLServer2000

#8 Project Name: Geometric Corrections of Images.

Phenomina Soft Sols; Location: Bangalore, India Sep'2002 - Apr'2003

Client: ISRO Nagpur

Images taken from satellite generally get distortion due to various causes. Geometric correction is method to correct these images partially. Aim of the project is to develop a standalone “Geometric Correction of Images” module supporting native data formats (p4, TIFF, PCX.).

Accomplishments Include:

Implemented several change requests to customize functionality

Collected several GCP images for Analysis and testing purposes.GUI management.

Implementing the Geometric Correction Algorithms.

Displaying images of various p4, TIFF and SSR formats

Testing thoroughly individual modules and integration

Provided technical and investigative support for functional users on interfaces, defects, change requests, debugging issues, testing, report requirements

Continued support for production issues as third level production support specialist

Environment: C++, C#.NET, IBM DB2

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