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Customer Service Human Resources

Location:
Brookfield, WI, 53005
Posted:
July 31, 2016

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Resume:

THOMAS WENGELEWSKI, SHRM-CP

**** ******** *******, #*, **********, WI 53005 acvypv@r.postjobfree.com 646-***-****

A proven and experienced strategic thinker in HR strategies, culture improvement, recruiting, retention, employee relations/labor management including trade unions, benefits, compensation, training, and regulations. Experience negotiating and working with aggressive trade unions. Certified Professional by Society for Human Resource Management.

HUMAN RESOURCES CONSULTANT, APRIL 2015 TO PRESENT

Advise on strategic thinking HR issues and answer client HR questions for hospitality industry including: labor and union management and negotiations, performance management and talent development, leadership development, recruiting and retaining talent, disciplinary strategy, and company culture evolution.

Wrote and consulted HR set-up including: HR Inventory of all facets of company, Federal and State Law compliance for all company employee issues (FMLA, EEOC, FLSA, ACA, etc), benefits and compensation, job descriptions and recruiting, onboarding program, training, diversity/inclusion, company culture development.

Designed and implemented programs for HR structure including interviewing and recruiting, retention strategy, learning & development, employee relations, and employee communications/disciplinary policy.

MANAGING DIRECTOR & HUMAN RESOURCES, HERITAGE SENIOR LIVING, ELM GROVE, WI

APRIL 2015 TO SEPTEMBER 2015

Directed all aspects of senior living facility for assisted living, enhanced care, and memory care, including Department of Health and Department of Labor regulations.

Developed and implemented training programs. Led in-service trainings and conducted customer service training classes.

Recruited, on-boarded, and directed departments for nursing/medication management, dietary, maintenance, concierge, admissions, and recreation. Led new hire protocol.

Managed all Human Resource activities at property including hiring/recruiting, job fairs, training, safety compliance, payroll, disciplinary issues, and scheduling.

Managed sales and revenue management of facility, and report to corporate concerning A/R, Budget Variance, and Census reports including a 25% increase in occupancy.

ADMINSTRATOR/HUMAN RESOURCES, SIGNATURE SENIOR LIVING, BROOKLYN, NY

FEBRUARY 2014 TO MARCH 2015

Managed senior living facility and comply with all Department of Health and Department of Labor regulations, including D.O.H survey. HR consultation to business leaders.

Managed all Human Resource activities including hiring, training, payroll, benefits, discipline, and scheduling. Created recruiting/retention strategy to decrease turnover.

Managed sales and revenue management of facility. Oversaw renovations and construction of new rooms/floors. Saw increase in revenue of 23% in 1 year with no increase in payroll and 12% increase in occupancy.

Led staff in-service training, developed customer service training. Saw increase in resident and resident family satisfaction. Left position to relocate back to Wisconsin.

DIRECTOR OF HUMAN RESOURCES/DIRECTOR OF OPERATIONS, HOTEL EDISON

DECEMBER 2009 TO JANUARY 2014

Managed all departments and operations with General Manager for 800-room, union hotel in Times Square (260 employees) including labor/employee relations. Responsible for HR budget.

Created new hiring protocol including using recruiting software, training managers for interviewing, and new hire onboarding strategy. Used national online recruiting outlets.

Managed revenue, including revenue meetings and strategy that resulted in average daily rate (ADR) increase of over $12 per room year-over-year, and revenue increase of over $2 million (8%) annually over the last three years with property.

Built Human Resources department from ground up starting with thorough HR inventory. Negotiated and dealt with NY Hotel & Motel Trades Council Union, including issues with workers concerning statuettes in Collective Bargaining Agreement, arbitration, and grievances. Consulted legal counsel to make sure Hotel was prepared and protected for action and negotiations.

Renegotiated health insurance plan for non-union employees, increasing benefits while saving Hotel over $100,000 first year. Negotiated new electrical contract that resulted in savings of over $40,000 in first six months. Negotiated and facilitated the conversion from oil to natural gas.

Built training programs for current and new employees including comprehensive customer service

training. Started safety patrol and weekly safety committee meetings and reviews.

Oversaw and approved all hiring and terminations including creating new positions of Director of Sales, Guest Relations Manager, Housekeeping Managers, and Reservations Director.

SENIOR PRODUCTION SUPERVISOR, RANDOM HOUSE PUBLISHING GROUP

JULY 2004 TO NOVEMBER 2009

Responsible for setting and maintaining schedules, budgets, and quality of finished product. Maintained project management for company and employees.

Negotiated with vendors/suppliers for pricing, quality, and scheduling.

Trained and managed new personnel.

Responsible for coordinating with different departments including editorial, production editorial, design, art, publicity/sales, and sub-rights from beginning of editorial process to final product arriving from printers and distributed globally.

UNIVERSITY OF WISCONSIN, MADISON, WISCONSIN

BACHELOR OF ARTS

Majors in English and History

SOCIETY FOR HUMAN RESOURCE MANAGEMENT CERTIFIED PROFESSIONAL

Lectured at New York University and New School University in Manhattan in Communication/Creative Writing. Published author in over 15 languages. Developed Union Strategy Training for dealing with aggressive trade unions and accomplishing priorities in negotiations. Taught English at college prep high school in Czech Republic.

CompuCare, ADP Human Resources and Pay Expert, Yardi,Management System, Epitome PMS, HotelExpert, Microsoft Word, Excel, Microsoft Office, SAP, FileMaker, Purchase Order Management Systems, Vista, PIX, IN Design, QuarkXPress, Photoshop, Illustrator, Internet, and HTML



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