Nicole C. McClain

*** ****** ****** 203-***-****

Bridgeport, CT 06606 acvyh4@r.postjobfree.com

Job Target: Human Resources Generalist

Accomplished leader with 15+ years of blended management experience involving steering operations, driving revenue and handling staffing and human resources initiatives. Adept at relationship building, persuasive communication, and business growth with a strong customer focus. Mesh a dedicated work ethic with infectious enthusiasm to manage operations and deliver quality service in alignment with long-term company objectives and client needs. Possess a passion for people and directing employee relations, demonstrating leadership to enhance employee performance through training and development. Seasoned communicator regularly boosts employee morale and promptly resolves issues, leading to employee satisfaction and retention.

Areas of Expertise

Business Development

Operations Management

Performance Management

Employee Relations

Relationship Management

Human Resources Initiatives

Regulatory Compliance

Staffing/Scheduling

Training & Development

Leadership & Management Experience

Managed all operations, ensuring business success and increased profit margins year over year.

Handled inventory, demonstrating meticulous attention to detail and organization skills, ensuring accuracy of orders and merchandise.

Drove business development initiatives and executed store strategies, promptly identifying issues and implementing creative solutions.

Coordinated all operations in full compliance with federal, state and organizational standards.

Successfully ensured new rollouts are completed within 24 hours of receipt by creating and implementing new system.

Ensured appropriately allocated resources and cost control by managing budgets.

Human Resources & Employee Relations Experience

Boosted employee morale by effectively motivating teams and creating a cohesive and collaborative environment, ensuring employee retention

Spearheaded all human resources initiatives including talent acquisition, staffing, employment processing and employee records management.

Resolved performance issues by training and coaching all staff on all operations and service standards, resulting in productivity, efficiency and customer satisfaction.

Fortified positive relationships with all employees, steering employee relations and handling all scheduling and resolving employee issues.

Communication & Customer Relations Experience

Achieved excellent customer experiences by delivering useful information on products and services.

Handled all customer communication, answering inquiries, providing information, and resolving problems in a professional and courteous manner.

Led meetings with all staff, communicating goals, strategies and tactics to ensure well-prepared staff.

Performed exceptional stakeholder relations leading to smooth business operations.

Work History

Banana Republic, Store Manager, Stamford, CT 2012 - Present

William Carters, Store Manager, Stamford, CT 2008 – 2012

Victoria’s Secret, Store Manager, Stamford, CT 2008

The Gap, Inc., Store Manager, Norwalk, CT 2001 – 2008

Kohl’s Department Store, Area Supervisor, Norwalk, CT 2000 – 2001

Linen n’ Things, Department Lead, Norwalk, CT 1995 - 2000

Education & Training

Bachelor of Science, Accounting (Coursework), Berkeley College, White Plains, NY

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