EDUCATION

Fairleigh Dickinson University-Teaneck, NJ

Bachelors of Science in Science (Biology) Masters in Public Administration

Minor: Spanish Language & Literature Health Services Administration

May 2012 May 2014

CORE PROFICIENCES

Experience with SPSS, Microsoft Office, FileMaker Pro, Survey Monkey

Strong communication and organization skills

3+ years Project Coordination Experience

4+ years Healthcare Experience

3+ years Customer Service Experience

Insurance Customer Relations Experience

EMPLOYMENT HISTORY

Memorial Sloan Kettering Cancer Center, New York, NY

Job Title: Project Coordinator, September 2014- July 2016

Ongoing management of projects including appropriate escalation of issues

Facilities receipt of necessary data from internal and external stakeholder organizations

Collaborate with staff of the Resource Animal Resource Center in the monitoring of the Large Animal Imagining Lab

Work with Laboratory Operations to assure equipment functionality, registration and insurance

Initiate Material Transfer Agreement (MTA) set-up between MSK and other institutions.

Assist with the management of the Molecular Imaging Summer Student Program

Process submission of grant applications; assist with creation of budgets

Serve as an administrative assistant with duties associated with conference planning, calendar management and travel arrangements.

Work with Accounts Payable and Procurement departments to complete capital equipment purchases and check requests, purchase orders and reimbursements

Facilitate the recruitment, hiring and training of lab personnel

Work with Principal Investigators (PI’s) in management of research lab personnel and grant funding

Park Ridge Marriott, Park Ridge, NJ

Job Title: Night Auditor/Customer Service Representative, July 2011-January 2015

Provided exceptional customer service to all guests, visitors and staff

Prioritized guest flow (including pre-assignment of rooms)

Answered telephone in a courteous and professional manner

Obtained guest personal information and demographics

Verified and collected payments

Maintained supply levels, tracks and maintains equipment and ordered replacements in a timely manner

Assisted guests and staff with any non-hospitality questions, concerns and/or personal needs

Oriented the guest to their room and reviews any billing information and what to expect including instructions for the wireless internet, meal ordering options, parking and other non-hospitality needs.

Handled routing inquiries/issues and directs guest complaints to appropriate individual

Assured the environment of the area is in appropriate condition and free of safety concerns

Assisted in the daily staff supervision and operations of the Housekeeping department

Close out daily financials of the property

Metropolitan Jewish Health System, Brooklyn, NY

Job Title: Provider Services Representative, June 2014-September 2014

Serve as a liaison between Elderplan and contracted providers

To promote positive relationships with the Plan and enhance services to Plan members

Receives, assists and resolves all provider related complaints and appeals/grievances

Responds to all provider inquiries via phone, fax, e-mail or regular mail; Educates providers regarding benefits, policies and procedures including plan changes and updates

Assists external departments with provider issues, claims, appeals and grievances

Collaborates with Customer Service department regarding phone logs and providers issues

Gathers changes in provider information or status (i.e. terminations; office hours; address changes; changes in after hours; holiday and vacation coverage, etc ;)

Pfizer Pharmaceuticals, Pearl River, NY

Job Title: Glassware Lab Technician, November 2013-June 2014

•Maintained glassware by picking-up, cleaning, washing, sterilizing, and distributing.

•Provided glassware by ordering, receiving, and inventorying glassware.

•Kept laboratory supplies ready by inventorying stock; placing orders; verifying receipt.

•Kept equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

•Documented information by maintaining daily logs and equipment record books.

•Resolved problems by examining and evaluating data; selecting corrective steps.

•Completed projects by assisting project team

Fairleigh Dickinson University, Office of Student Life- Teaneck, NJ

Job Title: Graduate Student Involvement and Leadership Coordinator,

September 2012-May 2014

Supervised and coordinated 85 student organizations and activities

Implemented social, educational, and cultural programs for students

Participated in the development and execution of student leadership development workshops.

Organized volunteer efforts for student to enhance their civic services

Supervised 40 upperclassmen mentors in the freshman mentoring program of the University

Created and managed the fiscal budget of the freshman mentoring program

Served as the primary advisor for the National Society Leadership & Success

Worked in cross unit collaborations and partnerships with various departments to provide extensive support for the student body.

INTERNSHIP EXPERIENCE

American Italian Cancer Foundation, New York, NY

Job Title: Outreach Worker, June 2015- Present

Attended monthly breast cancer screenings in the New York City area

Completed Geographical Information Systems (GIS) outreach

Completed monthly site visits

Provided monthly reports and evaluations of all screenings

New York University, Center for Health, Identity, Behavior, and Prevention Studies-New York, NY

Job Title: Research Intern, September 2013-March 2014

Conducted assessments with participants of the P18 project

Assisted in the coordination of the participants of the P50+ project

Supported the research team in literature review, data compilation, and data write-up

Completed transcriptions of past projects for medical research review.

Assisted in data entry of the P18 project for the NYC Department of Health

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