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Manager Customer Service

Location:
New Orleans, LA, 70131
Posted:
July 30, 2016

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Resume:

Iwona Leonard

**** ****** ********* *** *******, LA 70131

917-***-**** acvybc@r.postjobfree.com

OPERATIONS, LOGISTICS & PRODUCTION MANAGER

Business Administration Marketing Special Project Management

Highly accomplished Operations, Logistics and Product Management Professional with a proven track record in all aspects of production planning, inventory management, vendor relations, and leadership on a global scale among large retail corporations. An insightful and effective communicator/negotiator who easily builds and secures strong working relationships with vendors, co-workers, management, and key stakeholders. Successful in establishing, implementing, and streamlining automated order and inventory management operation processes to improve company efficiency, performance, and profitability. Technical proficiency in Microsoft Office, Windows 7, Mac OS X, QuickBooks Enterprise 16.0, RightClick Atlas 7.0, and Adobe Photoshop CS6.

Global Scale Forecasting

Import/Export Logistics & Analysis

Inventory Reconciliation & Control

Strategic Planning & Implementation

Vendor Relations

Production Schedules

Performance Improvement

Communication & Negotiation

A/P & Collections

Internal Controls

Employee Training

EDI Systems

Professional Experience

SMEG USA, New York, NY 2015-Present

Operations, Logistics, & Production Planning Manager

Strategically manage all aspects of daily inventory and sales reporting used to accurately forecast inventory levels, sales, and outbound transports with global subsidiaries.

Accountable for vendor A/P, chargeback reconciliation, cycle counting, inventory reconciliation /adjustments, and wholesale buying/selling logistics.

Effectively communicate with Italian headquarters, 3PL warehouse, freight forwarders, customs brokers, large retailers, and overseas factories to ensure precision and accuracy in stock levels, production, coordination of inbound/outbound shipments, and import and export logistics.

Initial point-of-contact for new clients, developers, and designers of special projects regarding products, samples, scheduling, and delivery deadlines.

Created and implemented an Alliance Management System to streamline communication with buyers allowing for more exact forecasting and production planning.

Successfully negotiate agreements and rates with logistics and transportation companies, gaining substantial savings in freight forwarding, shipping, and warehousing.

Established appropriate internal levels of control to minimize risk company-wide.

WORLD TRADE JEWELERS, New York, NY 2008-2015

Operations, Logistics & Production Manager

Effectively utilized industry-specific software to track inventory, sales, routing, and production.

Supervised every aspect of product development and production, from industry trends, CAD drawings, and sample making to on time delivery of final product.

Skillfully managed all aspects of EDI from coordination with the sales and distribution teams, to ensuring all documents and mappings were processed correctly and integrated with third party ERP software.

Solely responsible for all operations and logistics processes related to wholesale, order shipment, schedules, order processing, allocations, and routing.

Supervised international consignments to ensure all jewelry met the U.S. Jewelry and Precious Metals Laws, government guidelines and standards.

Secured strong business relations with key retailers, including Kohl’s, Overstock.com, K-Mart, Walmart, and Macy’s.

Created product line sheets for potential buyers, experience with Inovis and GXS catalogs; effectively negotiated the agreements of exclusives, terms, pricing, vendor funded markdowns, and RTV’s.

Developed innovative designs for retail product catalogs.

Assisted in the acquisition and introduction of new product lines and licenses.

BIGBRAIN RESOURCES, Red Bank, NJ 2005-2008

Marketing Manager

Conceptualized, designed, and distributed marketing materials to schools and libraries using the Market Data Retrieval (MDR) database and internal sales solution tools.

Developed and maintained an extensive customer database.

Actively supported business development and company expansion.

Proficiently resolved customer service issues.

Collaboratively organized regional book shows.

Education

Bachelor of Science, Business Administration, New Jersey City University, Jersey City, NJ, 2008

Bachelor of Science, Marketing & Management, New Jersey City University, Jersey City, NJ, 2008

Community Leadership

Volunteer, Blissful Bedrooms, 2014 – Present

Organize events for young adults with Cerebral Palsy and other physical disabilities



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