Richard Turla Reazon

** ******* ********* **** *** Merville Park Subd., Merville, Paranaque City

Mobile No. 093*-***-**** & 091*-***-****

Email add:acvyay@r.postjobfree.com

Position Desired : Guest Services Manager

Work Experiences

Guest Services Supervisor & : Norwegian Cruise Line, Miami FL, USA

Group Service Coordinator April 13, 2014 – July 16, 2016

Front Office Manager : Sheridan Beach Resort & Spa

Sabang, Puerto Princesa City, Palawan

April 4, 2013 – April 4, 2014

Hotel Manager / Guest : Puerto Del Sol Beach Resort & Hotel Club

Service Manager Ilog Malino, Bolinao, Pangasinan

October 1, 2012 – April 1, 2013

Guest Service Associate : Front Office Department

M/S N. Pearl, M/S N. Dawn, M/S N. Spirit

Norwegian Cruise Line, Miami Florida, USA

July 2008 – September 2012

Utility Hotel/Cabin Stewart : M/S Norwegian Crown & M/S Norwegian Dawn

Norwegian Cruise Line, Miami Florida, USA

July 29, 2007 to May 15, 2008

Room Attendant : InterContinental Hotel Manila

January 2007 – May 2007

Room Attendant : Oakwood Premiere Ayala

May 2006 – December 2006

Room Attendant : The Peninsula Hotel Manila

April 2005 – December 2005

Room Attendant : Mandarin Oriental Hotel Manila

November 2004 – April 2005

Room Attendant : Hyatt Regency Hotel Manila

March 2003 – September 2003

TRAININGS / SEMINARS ATTENDED:

Guest Service Training and : Norwegian Cruise Line

Position Based Training Miami Florida, USA

December 21, 2011

Respecting Others : Norwegian Cruise Line

Miami Florida, USA

April 15, 2011

Guest Service Basics : Norwegian Cruise Line

Miami Florida, USA

April 14, 2011

Basic First Aid Refresher Training : M/S Norwegian Dawn

Norwegian Cruise Line

April 2, 2009

Nor virus Awareness & Prevention : M/S Norwegian Dawn

Cleaning Personal Hygiene Norwegian Cruise Line

October 3, 2009

Qualification / Skills:

Proficiency in Opera System, Fidelio and Micros

Excellent Communication Skills

Computer Literate, Trustworthy & Reliable

Can work under pressureand long hours when needed

With excellent interpersonal and communication skills

Excellent in Handling Guest Complaints

Educational Background:

1998 – 2002 : BS HRM

MPCF Legaspi City

1994 – 1998 : High School

Saint Joseph Academy

1988 – 1994 : Elementary

Siruma Central School

Vocational Courses:

June 2003 – September 2003: BASIC COMPUTER XPAC PRO

MS OFFICE, MICROSOFT WORD, EXCEL & POWERPOINT

Informatics Computer Institute, Ermita Manila

Personal Information:

Birth Date : March 21, 1982

Height : 5’5”

Weight : 68Kg

Religion : Roman Catholic

Spouse Name : Kate Hezaley Katon - Reazon

Character References:

HON. EDWARD HAGEDORN

Former Puerto Princesa City Mayor

MRS. JOCELYN GILBUELA

Front Office Manager

Coron Soleil Garden Resort

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